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Sawridge Inn and Conference Centre Jasper
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Reviews (1,590)
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All reviewshearthstone loungefacing roombreakfast buffetsteam roommain restaurantcomfortable hotelpool and hot tubski tripbeds were comfortableenjoyable staytown centrestayed two nightscanadian rockiesthe main streetmaligne lakeatriumbalcony
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786 - 791 of 1,591 reviews
Reviewed 25 August 2014

We loved the location as it was right at the end of Jasper and straight onto a variety of hikes and so, very quiet. A lovely stroll up the street took you into the centre of Jasper and gave you the opportunity to view some of the other hotels, the wonderful scenery and wildlife. The facade of the hotel is welcoming and inviting with a lovely old fashioned carriage on the lawn in front. The reception was very elegant with a couple of nice pieces of artwork by a local artist.

Our room had been pre paid as part of a package holiday yet we were shocked to be told that we were required to pay a fee for each night we were staying there, refundable at check out. We didn't have a credit card and so had to pay 400 dollars in cash. There was no mention of this when we booked with our travel agent and so put a black mark on our first experience of Jasper. Apparently this is normal procedure...( this was brought up with our rep and the fee was not requested at our next hotel on our itinerary).

Our bags were brought to our room by a lovely young man who then showed us how to put the lights on in the room. The lamps had their switches in a strange place...The coffee and tea items were in a drawer to the right of the dressing table, nice touch as it was all kept out of the way. Room was looking over the pool area and had no windows or ability to view outside which meant that we had to do a quick run to the entrance of the hotel each morning to see what the weather was doing. It also meant that if anyone was having a really good time in the pool area you knew about it. But to be fair it did tend to be on only the afternoon, and, generally we were out most of the day experiencing Jasper!

The room looked as if it had been recently refurbished and was a lovely muted, neutral colour. Two large beds, lots of room to move around and a large flat screen TV on the wall opposite the beds ideally situated with info on the hotel and a variety of channels to choose from. Our air con worked fine, even the maintenance man checked with us that it was ok. We did need it when we stayed as it was unseasonably hot for Jasper at this time of year. The beds were extremely comfortable with a variety of pillows to choose from. The radio alarm clock was put to good use to get up early and view the wildlife!

Bathroom was good, very clean, again, refurbished with some good toiletries, hair drier, robes to use. Shower was good. Towels changed every day if needed. Lots of mirrors with a full length mirror by the door and the wardrobes had mirrored fronts too. Safe, iron and ironing board in the wardrobe too. We didn't hear any noise from our neighbours or any noise in the corridors so had a great nights sleep each night. It could be dark during the day and when the lights were on in the room for privacy the curtains did have to be closed, as small niggle. But I do agree with other reviews that the design of the hotel was probably a bit 'out there' in the 70's....

I had a continental breakfast one morning by myself and one of the members of staff purposely invited me to sit in a nice quiet section of the breakfast area, this was a lovely thought and much appreciated as there were a few other guests there who looked as if they were part of a tour. The breakfast was very good, lots of fruit, pastries, yogurt, muesli, etc.

We dined at the Hearthstone Lounge one evening and it was ok. There are lots of other dining options in Jasper and we did try a couple. The hotel next door has a lovely menu, we can recommend that one. The Champs bar seemed very dark and a bit dated so we didn't try anything in there. To be honest, the main restaurant in the hotel is quite close to the entrance and is open to the pool area and just didn't appeal to us. A few people have mentioned a smell of chlorine but there was absolutely no smell of this when we were there.

I used the pool, jacuzzi and steam room. I couldn't find the sauna, is there one? The pool was barely large enough to get a couple of strokes in, so was more of play area rather than a serious swimmers one. The jacuzzi was very warm- controls were on the wall to turn to get it to come on btw... The steam room was very nice, it too looked like it had been recently refurbished. There was a locker area which required a bring your own padlock to secure it and a good shower to use. There were no towels to use, although it did state that towels would be available- the lady in the spa area kindly lent me one though. Children were allowed in the steam and jacuzzi areas.

The fitness suite was in a separate room next to the pool area and had free weights and some cardio equipment, not much room to move about though and I would think that 2 or more people would be a bit uncomfortable. We had every intention of using this facility but ended up doing so much walking that we just wanted to rest each evening.

A real treat was the use of a washer and drier at a dollar each, detergent could be bought at the reception for a dollar too which was sufficient for two washes!

The spa area looked good but I didn't try anything.

We loved that there was a fridge in the room, my husband doesn't drink tea or coffee and so a steady supply of cool drinks was appreciated. There is a great supermarket a couple of hundred yards down the street, everything you can think of, and more, there. A good juice bar located inside too. We loved the 'bear paw bakeries', there are two in town, lots of freshly baked goodies.

Jasper is a really small town, really only 2 streets to it. Lots of eateries to choose from ranging from burger bars to steak restaurants. We took a few photos of Jasper main highway with literally no traffic on it early in the mornings. We felt really safe here. There are a few good sports shops and a couple of high end shops but don't come to Jasper expecting to shop till you drop. There are the usual touristy tacky shops too.

Jasper is all about the wildlife, solitude and scenery. It delivers.

We completed a number of hikes around the area and hardly saw anyone. Wildlife spotted included: elk, bear, coyote, woodpecker, osprey, lots of squirrels, more squirrels.

Back to the hotel- my husband wanted to give the Sawridge a five rating. From his point of view it delivered all he required, a great base to sample Jasper, a lovely room with all the amenities you require, very clean in a great position, very safe with helpful staff.

If we were to return to Jasper I would have no hesitation in staying here again, it is what it is, a great base.

  • Stayed: July 2014, travelled as a couple
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    • Rooms
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Thank Marie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre F, Director of Sales at Sawridge Inn and Conference Centre Jasper, responded to this reviewResponded 27 August 2014

Thank you very much for your comprehensive review of both the hotel and of Jasper - the destination. Most hotels do indeed run a pre-authorization of credit cards at check-in to cover any potential incidental spend generated on site during a guest's stay. This isn't a purchase per say. Alternatively, cash is provided for same in lieu of a credit card pre-authorization. We are most delighted you enjoyed your stay with us and very much look forward to your return visit. (PS we no longer feature a Sauna facility).

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Reviewed 20 August 2014

We were only there 2 nights so we didn't use the facilities as we were busy hiking and looking for wildlife.

The front desk staff are very friendly and check in/out was very straight forward.

The rooms were large and clean with good facilities; I upgraded to an outer room with balcony as I read other reviews regarding the smell of chlorine from the pool (rooms face into the inner atrium).

To be honest, I couldn't smell chlorine when I was in the main area so not sure if is that much of an issue but for $20 per night, I prefer an outer view.

At the far end of Connaught Drive so a 10 min walk to town or 2 mins in the car. Parking not an issue.

Stayed: August 2014, travelled with family
1  Thank Lee O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre F, Director of Sales at Sawridge Inn and Conference Centre Jasper, responded to this reviewResponded 23 August 2014

Thank you very much for the kind review. We are delighted we were able to meet your expectations. We are also always somewhat surprised at the rare mentions of hotel guests being able to detect chlorine smells as the pool filtration system is salt water based - although chlorine is occasionally used to sanitize the pool deck and change rooms flooring. Thank you once again, and we hope to be of service to you again in the near future.

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Reviewed 18 August 2014 via mobile

My wife and I were wanting to see Jasper and we did. The hotel was old and had a old hotel smell to it. It was over priced for what it was. I got the breakfast package and the buffet was good but not worth the $18.00. Sorry guys

Stayed: August 2014, travelled with family
Thank Cliff E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre F, Director of Sales at Sawridge Inn and Conference Centre Jasper, responded to this reviewResponded 23 August 2014

Thank you for your review. You comments are valuable to us, and one of the main tools utilized by the management team to ensure we meet our guest expectations and engage in product renovations and upgrades when required. Two thirds of our hotel rooms have been totally renovated, with all new components. The last third will undergo the final renovations stage this coming January & February. The comprehensive buffet breakfast is $16.00 + GST (not $18.00). Thank you once again for your feedback and we trust you enjoyed the remainder of your holidays through the Canadian Rockies.

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Reviewed 16 August 2014

Hotel room was comfortable and spacious. Windows have grill-work covering them which was weird and impeded the view out the windows. Main complaint was with the dinner provided on the tour: it was terrible---the food was over-spiced and had too much sauce on it---we could not eat it. Breakfast service was super slow---we waited 45 minutes to be served breakfast.

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank sunshine1492
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre F, Director of Sales at Sawridge Inn and Conference Centre Jasper, responded to this reviewResponded 17 August 2014

Thank you for your review. The indoor facing rooms have the mesh in the windows (as observed) to comply with Alberta and Canadian building codes, to prevent a potential broken window from raining down on passer bys (which by the way has never happened). We apologize for not delivering a positive dining experience. Your comments are well received and will be reviewed by our Food and Beverage team. We trust you did enjoy the remainder of your travels through the Canadian Rockies.

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Reviewed 15 August 2014 via mobile

Described by our travelling group as 'functional, beige, ok, stuffy' It was fine for a family of grandma, parents and two kids but not as good as other hotel stays on our canada travels with the same budget.

Suggestions to others if you are looking at Sawridge: get an external facing room (the internally facing rooms are stuffy and dark) eat dinner in town, take the breakfast buffet (good value), adjust your aircon/ heating as soon as you arrive, use the complimentary shuttle into town (lovely helpful driver), if you have to eat at the sawridge eat in the front bar/restaurant, use the pool (it's great)

All in all it was ok, service was mixed with some excellent individuals but it wasn't consistent. It was full of tour groups when we stayed and it does seem set up to serve them well. We tried to like it but when in Jasper again we would choose a different hotel as we think we can get a better experience for the money we paid.

Stayed: August 2014
Thank lfret
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pierre F, Director of Sales at Sawridge Inn and Conference Centre Jasper, responded to this reviewResponded 17 August 2014

Thank you very much for the review of your recent stay. You are correct in that Jasper is host to countless senior tours in the summer months. This type of organised travel is one that provides a safe means for senior citizens to visit Jasper in a pleasant and efficient manner. We are delighted you enjoyed your accommodations. Only one third of our rooms face to the lush indoor atrium, whilst two thirds face to the outdoors, all around the building. We trust you had a great visit to Jasper National Park, we thank you for being our guest, and wish you a safe and enjoyable return to the UK.

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