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“Good value and friendly staff”

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Holiday Inn Express Lethbridge
Ranked #5 of 20 Hotels in Lethbridge
Edmonton, Canada
Level 6 Contributor
88 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“Good value and friendly staff”
Reviewed 15 May 2013

Stayed at the HI Express for two nights on a business trip to Lethbridge. The hotel is located just off the highway within walking distance to several restaurants, bars, shopping, etc. Checked in a 2am and the front desk clerk was very friendly. I was upgraded to a King suite, upon entering the room, quickly realized that it had not been cleaned. Quick return to the front desk and clerk apologised profusely and checked the next room prior to me going up.

Room was also an upgraded King Suite, lots of room and very clean. Breakfast is included in the morning and was good to start the day. Wifi was strong and had no issue accessing it anywhere in the hotel, room or lobby.

Will stay again when in Lethbridge.

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stinger55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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213 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
  • Dutch first
  • English first
  • Japanese first
  • Any
English first
Victoria, Canada
Level 6 Contributor
213 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
Reviewed 27 March 2013

Stayed one night 25 March 2013
Room 310 - 2 queen beds.
Bed was ok, not great and bedding was also fine.
Flat screen TV with reasonable channels, though they use the "-" between the numbers and so it is not so intuitive to change channels. Selection of channels was fine. Several sports channels and several local channels.
Desk with task chair and lamp. Internet was slowish, but I could still do what I wanted to do.
Both room and bathroom were quite large, no lack of space. Both could use a freshen up or an update but they were not hopelessly out of date, rather they were sort of listless.
The bathtub was longer and much deeper than usual - quite nice.
Breakfast was ok - pancakes, water, orange juice and five alive, coffee, bagels and breads, scones, scrambled eggs (dried out on top), sausage patties, yogurt and milk.
The pool, slide and hot tub looked fine but I didn't use them on my one night stay.
If I were to return to Lethbridge I would prefer to stay at the Hamptons. But if there were some reason to return to this hotel I would have no problem doing so.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jacalope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Lethbridge, responded to this review, 14 April 2013
Dear Jacalope,

Thank you so much for your recent comments. I am glad to know that you found the breakfast served to be sufficient for your needs and found our rooms to be comfortable. I am sorry about the Internet connection being slow but I am glad that you were able to accomplish what you needed to do. I have taken note and wish to thank you for all your valuable comments. These are of great importance to us and allow us to monitor and improve our service continually.

Again, many thanks for the comments and I hope we get the chance to host you again soon.

Best Regards,

Pam G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Claresholm, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 February 2013

I joined my sister and mother for a girls weekend to visit family and shop. The room was spacious for three people and very comfortable. The free breakfast was very impressive and well done. Didn't expect eggs, sausage patties, pancakes, yogurt, cereals and toast. Of course, juice, coffee and tea as well. Our hotel choice made the trip very memorable. I would go there again. I usually pick a more economic hotel but this was much better and worth the consideration. The price was comparable to the economy hotels as well. Very modern, clean and a perfect location to downtown.

  • Stayed February 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank relebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level 6 Contributor
119 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 14 February 2013

had a really good stay here. was on the main floor which I don't usually like but it was fine - a little raised from the road and the curtains allowed me to see out for light but were private enough. The room had a fridge and microwave. only not great part was no movies available on the tv and the tv was smaller than most. the breakfast is typical - fresh made pancakes, scrambled eggs, bacon, muffins, cereal etc. There is a mall within walking distance that has almost everything and best of all, the chapters has a Starbucks. There is no restaurant in the hotel - nearby I tried the Sidestreet grill - not fantastic but ok. I noticed a Chinese restaurant (New Dynasty) only a block away - not a lot of choices if you don't have a car. I was taken to a restaurant in the new Coast hotel which was great. probably the best part of my stay was the free ride in the shuttle back to the airport. Really nice guy who talked about Lethbridge - it was very pleasant. The desk staff were all really friendly too. Ultimately, it's always the people that make a hotel worthwhile and this hotel definitely has that!

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank myroes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Level 5 Contributor
52 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 25 January 2013

Had not stayed at this location for several years and what a treat to be back. Room was bright, clean and spacious, also very quiet. Breakfast was better than most hotel offerings too! Have to comment on the great staff. Both check in and check out was a pleasure with genuine smiles from all. Really appreciated the shuttle service from the airport. Thanks for a great experience. Will definitely be my first choice on my next Lethbridge trip.

  • Stayed January 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abroseabrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cochrane, Canada
Level 5 Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 January 2013

Had an overnight stay in Lethbridge while visiting family over the Christmas holidays. Selected Holiday Inn because they are "pet friendly" - all guests travelling with pets stay on the main floor of the hotel. I had originally reserved a King room, however, upon arrival was advised that they didn't have any of that type of rooms left available so they upgraded us to a King Jacuzzi Suite. The extra room was very welcome as it allowed our two dogs room to play - or sit in front of the fireplace. The room was spacious, the bathroom had dual sinks, there was plenty of room for luggage (of which we had little) and we were able to bring breakfast back to our room as it was just down the hall.

Room Tip: Great "pet friendly" hotel.
See more room tips
  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Brigitte H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 January 2013 via mobile

I stayed at this location every time I was in Lethbridge; for the last seven or more years. The building was well kept and the rooms are spacious, all amenities in place for fast and efficient stay. Thank you.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Yuksel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Lethbridge

Property: Holiday Inn Express Lethbridge
Address: 120 Stafford Drive South, Lethbridge, Alberta T1J 4W4, Canada
Phone Number:
Region: Canada > Alberta > Lethbridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in Lethbridge
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Lethbridge 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
Welcome to the newly opened Holiday Inn Express Hotel & Suites in Lethbridge located in the heart of downtown Lethbridge. We are close to many attractions such as golf, shopping, restaurants and bars. We feature 102 rooms, with 8 selections of room types. We have four floors, with elevator access. Each room is equipped with 27' televisions, irons and boards, coffee makers, fridge, microwave, hair dryer, two line data port phones and high speed Internet, In Room Pay Per View movies. We offer complimentary local phone calls and newspaper, Indoor pool, water slide and hot tub and fitness centre. Water slide is only operated during life guard hours. Each morning, enjoy our deluxe Express Start Breakfast from 6:00am - 9:30 am weekdays and Weekends & Holidays 7am - 9:30am. We have something for everyone - pastries, cinnamon buns, scrambled eggs, omlettes, bacon, bagels, toasts, cereals, fresh fruit, juices, coffee, tea, milk and hot chocolate for those cold winter mornings. We feature smoking and nonsmoking rooms, as well as wheelchair accessible rooms. We are also pet friendly. We provide Airport Shuttle Service at no charge with 24 hour advance reservation required. Our Professional Staff will always have a smile for our guests! ... more   less 
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Also Known As:
Holiday Inn Express Lethbridge Hotel Lethbridge
Holiday Inn Lethbridge
Lethbridge Holiday Inn Express

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