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“Ramada Lethbridge”
Review of Ramada Lethbridge

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Ramada Lethbridge
Ranked #6 of 20 Hotels in Lethbridge
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368 reviews from our community

Traveller rating
    88
    135
    100
    29
    16
See reviews for
109
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105
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Orlando
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 June 2014

Nice hotel, good staff very helpful. Has a good restaurant at the hotel. good food and moderate cost. Room clean

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Ramada

Helpful?
Thank Thomas H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_M_Um, General Manager at Ramada Lethbridge, responded to this review, 3 July 2014
Dear Guest,

Thank you for your nice review about the Ramada Lethbridge. I am happy to hear you found our hotel to be nice and clean and that you enjoyed our restaurant! I am also happy to hear you found our staff to be good and helpful. Good customer service is very important to us. We hope you enjoyed your stay and hope we may look forward to seeing you again the next time you visit Lethbridge.

Sincerely,

Brian Um - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level 3 Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 June 2014

Clean, spacious room, on upper floor with a great view of the city. Easy to adjust temperature. Very clean linens, toiletries well supplied, and room was perfectly cleaned both days. Quiet despite busy weekend with lots of guests. Generous selection of food for sit-down breakfast in restaurant (included in the price). Helpful, efficient, and friendly staff. The floor plan makes getting to the rooms a short trip regardless of your floor, and the exercise room and sauna are also well located.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClariceAdams
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_M_Um, General Manager at Ramada Lethbridge, responded to this review, 3 July 2014
Dear ClariceAdams,

Thank you for your kind review of the Ramada Lethbridge. We are so happy to hear that you had a great stay with us! I am glad to hear you found our rooms to be clean and our inclusive hot breakfast to be good. Good customer service is very important to us and we thank you for your comments about our friendly staff. We hope we may be of service to you the next time you visit Lethbridge!

Sincerely,

Brian Um - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lethbridge, Canada
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 June 2014

We stayed at this hotel awhile back, breakfast was not very good, place is a bit older and showing its age, also be careful when writing a review about this place , this is the 2nd review i have done for this place first time the Manager called me and started harassing me about making a bad review i stated its a review and all im doing is stating our experience at your hotel, he got angry threatened me that he would make things difficult for me, would not stop texting me and finally had to get the police involved to get him to stop. He also violated the privacy act, used and got my personal information, and got my personal information from a different hotel that he does not even work at violating the privacy act. Our stay was average to begin until a another guest who was part of a company renting out half the hotel we were told, made racist comments to us and my wife and in front of my kids, he even tried to corner and intimidate my wife there was 2 older grown men, threatened us, went to front desk the manager,they did not want to do anything as they were renting out a lot of rooms and did not want to lose the business im guessing. It escalated to the point where we had to call security the security guard witnessed the racist comments made while asking him what the problem was the security guard wanted to kick him out but front desk told him he cant. Nothing was done we were moved rooms not him, and then it happens again with the threats and racist comments go to front desk again are told not sure what we can do, this time we had to call police they told him to chill or face charges, the guy and his crew walked around outside drinking beer out in the open all the while there are kids around. Was made to feel like we did not matter, and then to have the manager call me up and threaten me after i make a review about my experience there? It was all in all not a good time or experience. The house keeping staff were awesome, we stayed in the tower and in the lower half which they call the chinook. the place is showing its age. If that was any other guest making threats or making racist comments they would have been gone in a heart beat. But because he was part of a work crew they did not do anything, they chose money over customer safety and comfort. Still considering making a human rights complaint against the hotel as well as the manager for violating the privacy act for this hotel and his former hotel he worked at before. Do not stay here you are better off with any other hotel after my experience there i can not recommend this hotel to anyone.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kyle s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian_M_Um, General Manager at Ramada Lethbridge, responded to this review, 13 June 2014
Dear Guest,

Thank you for your review. Have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Ramada Lethbridge

Property: Ramada Lethbridge
Address: 1303 Mayor Magrath Dr S, Lethbridge, Alberta T1K 2R1, Canada (Formerly Heidelberg Inn)
Phone Number:
Region: Canada > Alberta > Lethbridge
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#2 Best Value Hotel in Lethbridge
#4 Romantic Hotel in Lethbridge
Price Range (Based on Average Rates): £
Hotel Class:3 star — Ramada Lethbridge 3*
Number of rooms: 66
Reservation Options:
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Also Known As:
Ramada Lethbridge Hotel Lethbridge
Best Western Lethbridge
Lethbridge Best Western

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