I'm guessing this was our 15th annual trip to play a golf tournament at a local course and per normal the rooms are scacious and clean, the staff friendly and helpful and the location is super. Attached restaurant is fantastic too!More
I'm guessing this was our 15th annual trip to play a golf tournament at a local course and per normal the rooms are scacious and clean, the staff friendly and helpful and the location is super. Attached restaurant is fantastic too!MoreShow less
Dear Valued Guest,
Thank you for your review in regards to your recent stay with us. I am happy to hear you enjoyed your time with us. As a hotel we appreciate your business and hope you had a good game of golf.
For my girlfriends wedding her mother got her and us bridesmaids a hotel suite near the location of the wedding. She arranged in advance for late checkout and for the brides bags to be brought to the honeymoon suite following our departure. We were late at the wedding location the evening of our stay, getting last minute wedding stuff done, and the brides mother called the hotel to say 'the girls are coming please let them in the room'. Well not ten minutes later I went to the front desk (we were just down the road), and the lady behind the desk, as much as I could see she wanted to help me, had not gotten the memo. Tired and with a gaggle of very tired women at my heels, I ended up having to put down my credit card to get access to the room to check us in. The room was charged to the right card so no reason to be upset, so I thought. The next day house keeping was not informed we had arranged late check out, again no big deal, just people working. The worst was yet to come, the brides bag left in the room for safe transportation to the honeymoon suite, with gifts and all other desirables in it has disappeared. One of the bridesmaids had even phoned front desk that day to confirm the bags arrangement's and importance. Easily hundreds of dollars worth of make up, hair products, lingerie and champagne just up and disappears. This matter is still unresolved. The whole point of the room was to remove some stress and create a wonderful memory. All I ask for is don't promise what you cant deliver.
Thank you for your comments in regards to your recent stay with us. The general manager is aware of the situation and will be contacting the bride to discuss the concerns raised.
We stayed for a week, friendly front desk staff, clean rooms, comfy beds, fast internet service, plenty of room in the room, loved the toilet separate from the sink, allows others to get read while one showers. The only downside was pool area crowded, prime summer heat but because the pool is open to the public it was too crowed for my liking so I didn't use the pool area at all.
An extremely well run hotel. Great staff... Nick, Kenzie and Donna were first rate and very friendly and helpful. Even found me a local barber. Our room was clean and quiet. Mike's Steakhouse and lounge on the ground floor was very nice. The food was good and our waitress Tori was excellent.
Thank you for your comments in regards to your recent stay with us. I am pleased to hear you enjoyed your time with us and found our staff to be both friendly and helpful. I will be sharing your comments with our team who appreciate the feedback from our guests. I hope we have the honor of serving you again should your travels bring you back to Lethbridge.
From the moment I walked into the lobby and saw my name on a "warm welcome to IHG Rewards Club guests" placard, I knew the staff here cared about their guests. The front desk staff were wonderful and happily answered all our questions.
The room was very well lit; had many electrical plugs; was spacious and had lots of counter and desk space. The bathroom had a counter that must have been six feet long (no cramming two toiletry bags around one tiny sink here). The toilet/shower were separate from the rest of the bathroom which made getting ready in the morning quicker.
The bed was very comfortable and we both slept well in our quiet room.
Thank you for your comments in regards to your recent stay with us. I am pleased to hear you enjoyed your time with us and found our staff to be warm and welcoming. I will be sharing your review with our team who appreciate receiving feedback from our guests.
From check in to check out the staff was friendly & took the time to help us, even asking how our wedding group was. My room was excellent, such a large bathroom, and the bed must have been brand new b/c I haven't slept that well in ages.