The rooms are fine- they're clean and have everything you need. The location, on a main road near restaurants and services, is quite good. The continental breakfast is very limited, certainly not what I expected. But the staff are just awful- they are rude, and not at all concerned about providing good customer service.
The wireless was out over the weekend, and the first front desk agent I spoke with about it on Friday told me it was due to the flooding. When I asked her why the hotels next door and across the street, as well as businesses down the road, had no problems with their internet (which remained the case all weekend), she switched gears and told me that no one else had mentioned it and she would call the help desk when she had a minute. I called back 2 hours later and asked if they had made any progress, and was told that she hadn't called yet, and that it was an inconvenience for her. This particular agent was snappy, interrupted me, and made it clear that she was annoyed at having to deal with their wireless problem. I called back the next day and was told not to expect wireless access until Monday (the day I was checking out), but that I could either check out and be reimbursed (I had booked and paid through Expedia), or stay and be given $25 for each day the internet was out. This agent was much more professional and straightforward, and didn't try to lie about what was clearly a technical issue. When I went to check out on Monday and inquired about the reimbursement, the front desk manager was very rude and acted as though I were asking for something extremely unreasonable (the other desk agent had misunderstood the $25 per day, it was supposed to be $25 total). She even printed out her email to the agent I had spoken with, and shoved it at me across the desk.
It was one of the worst customer service experiences I've had just because of the lack of professionalism displayed by the staff, and I would certainly never recommend the hotel.
- Official Description (provided by the hotel):
- Winner of the Housekeeping Award in 2010 & 2011. We offer in room coffee pot, microwave, fridge, iron & ironing board, hairdryer, free in room WIFI. We offer free access to a pool and hot tub within a minutes walk from our establishment. Complimentary continental breakfast with waffles. We are located within walking distance from Henderson Lake, Henderson Golf Course, Japanese Gardens & several restaurants. ... more less
- Reservation Options:
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- Also Known As:
- Econo Lodge Lethbridge
- Lethbridge Econo Lodge