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“Great location and very friendly.”

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Medicine Hat Lodge Resort, Casino & Spa
Ranked #5 of 19 Hotels in Medicine Hat
Certificate of Excellence
Swift Current
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
“Great location and very friendly.”
Reviewed 20 September 2013

We usually stay here when we go to Medicine Hat. I called instead of booking online and got the "stay and play" package which includes casino coupons and deluxe free breakfast. This is a very good deal. The staff were accommodating and every one that works there is so friendly. The rooms are older and our window did not work well, but we left a note to make maintenance aware. Beds are good, clean and there was shampoo, conditioner, lotion etc. Now what I thought is a very nice touch is the lemon ice water and fruits across from the front desk. Yes the hallways can use a face lift, but I don`t sleep there.

Room Tip: Call and ask for a package
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Margaretha S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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588 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (186)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Alberta
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 15 September 2013

The staff were amazing, and I find that makes or breaks a hotel for me. Room service was awesome. We needed more blankets and pillows and they came to our room in a flash.

My sister and her husband, my mom and dad, and my husband, kids and I had three rooms in a row. I don't think my room was vacuumed or if it was, it was a rush job, and the bathroom tiles looked gross (looked to be old, not dirty), but otherwise it was quite clean. Looking at everyone else's room, which was the same style as ours, everything looked fine, so I think it was just our room.

The pool was really neat, but they really need someone to watch the water slides. They need someone at the pool period. The place is too crowded to have no one there to enforce the rules.

We would stay there again. The price was nice. I suggest booking through the hotel as I am told that is the only way you get the free breakfast.

  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank Bootsnbeans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 September 2013

This hotel is disgusting. Rooms are aged and multiple issues with in room services. Clock radio unplugged and can't get to outlet behind bed. Desk lamp not working. No soap in bathroom. Elevators out of service. Don't go near the stairwells- they are brutal- smelly, carpet ragged and stains all over the place.
Will never go back to this place.

Room Tip: Don't go to this hotel- find something else in Medicine Hat.
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank brian k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary Alberta
Level Contributor
145 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 8 September 2013

We have frequented the lodge many times over the last five or six years. The hotel has many amenities under one roof: two restaurants and a lounge, a fitness centre, pool with a slide as well as hot tubs and a steam room. There is also a casino on the premises, a small clothing and gift shop and a wine, beer and liquor store. On site is also a spa for massages etc.
The price of the rooms includes a buffet breakfast - usually with scrambled eggs and sausage as well as fruit, yogurts, breads and oatmeal.
It is very good value for money!
The staff are very friendly and helpful. Some of the staff in the restaurants have been there for years and are career servers - they know what they are doing.
However, there are a couple of improvements that while rooms are being renovated, which would make an incredible difference to the one's perspective of the hotel. The rooms and hallways are clean but due to the age of the hotel, the carpets are old and stained. Even before more rooms are renovated its time to replace the carpets in the hallways! This would brighten up the whole hotel.
There are so many good things about the hotel that its a shame to cloud it's great location, amenities and value for money by a shoddy looking interior!
We will return again and appreciate the staff very much!

Room Tip: For a quieter room, ask for an outside room - not facing the pool.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hockeymom89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 September 2013

Me and my husband stayed at the casino for our anniversary. We got the Romance Getaway package (supper, jacuzzi, chocolate strawberries) and we played at the casino. Supper was amazing at the MGrill. Overall a fantastic night that we will do again!!!

  • Stayed September 2013
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Ciarafeko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
2 reviews
Reviewed 4 September 2013

Booked 4 rooms poolside May1,2013 for Aug, 30&31, to be together. Upon arrival was told one room will not be with the rest someone stayed the night before and decided to stay so our family was split up. Received coupon for breakfast for inconvience but now know every check in receives these. Our room smelled of mildew, after them spraying the rooms 3 times I asked for a fan.Air conditioner was filthy ,clean air cannot possibly get thru and did not work.Had to keep the doors open could not stand smell. The other 3 rooms had to have the bedding changed hair on the sheets and one had to be changed again once changed for more hair(check your sheets)Needs upgrades badly and proper cleaning, There are 4 families that you have just lost our business after staying there for years.

Room Tip: maybe check out the rooms before taking the key
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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Helpful?
Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Swift Current, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 September 2013

My wife and I have had very good experiences with this hotel. In our recent stay the staff were quick and happy to accommodate our request to move to a quieter area of the hotel. They even offered to help us move our things. The following morning we requested a late check- out, which was easily granted and way later than we had expected to get. The service we have been provided with while staying at the Lodge has been phenomenal! The hotel and pool area may be dated and in need of some reno's and updating, but that didn't take away from our experience at this hotel. The only downside we had with our booking, was in the times that we called the hotel to book or confirm the room, we were often put on hold for a very long time.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank arewethereyet225
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Medicine Hat Lodge Resort, Casino & Spa

Property: Medicine Hat Lodge Resort, Casino & Spa
Address: 1051 Ross Glen Dr SE, Medicine Hat, Alberta T1B 3T8, Canada
Phone Number:
Region: Canada > Alberta > Medicine Hat
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Medicine Hat
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Medicine Hat Lodge Resort, Casino & Spa 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
The Medicine Hat Lodge Resort, Casino & Spa is southern Alberta's only four star resort and largest entertainment complex. We are proud to offer a variety of amenities including guest rooms and luxury suites, banquet & meeting facilities, a buffet restaurant, lounges, fine dining, giant indoor water slide park, exercise facility, one of Canada's top spas, a full service casino and so much more! We have something for everyone, all under one roof! ... more   less 
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Also Known As:
Medicine Hat Lodge Hotel Medicine Hat
Medicine Hat Lodge Resort, Casino And Spa
Medicine Hat Hotel
Medicine Hat Resort
Medicine Hat Lodge Resort, Casino & Spa Alberta

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