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“Beware of broken elevators, non existent pools, broken steam rooms and the lingering smell of past smoked in rooms.”

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Sheraton Red Deer Hotel
Ranked #9 of 29 Hotels in Red Deer
1 review
“Beware of broken elevators, non existent pools, broken steam rooms and the lingering smell of past smoked in rooms.”
Reviewed 13 July 2014

Upon check in we found the pool to be down, the steam room didn't work and the floor we were booked still smelled heavy of smoke. We ended up changing floors but only to have to negotiate another obstacle of getting down from the 13th floor with only one working elevator. None of this was disclosed on the website or even while we checked in.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank globetrotterlogic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 15 July 2014
Hello globetrotterlogic,
We appreciate your feedback on our hotel and we apologize for any inconveniences our renovations may cause our guests during their stay. However, these renovations are crutial to the upkeep of our hotel to improve our standards for our guests stay. We have posted our renovations on our websites, phone line, and in-house for public knowledge. Our front end staff should have also informed you of these upgrades, but if they did not I do apologize for this.
Our entire hotel is smoke-free, but some guests still try to smoke in their room. This is forbidden, however unless someone reports the person in the act, we often do not know until room clean-up upon check out. We take extensive measure to clean the room at that stage so I am sorry if you were still able to detect a smoke smell in your room.
We strive exceed our guests expecations during their stay, but clearlythis was not your experience and we apologize for this.
If there is anything I can do to make your stay more comfortable please do not hesitate to connect with me personally.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (102)
Date | Rating
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English first
Comox, Canada
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

My wife and I spent two nights here in end June 2014, our second visit in a year. Once again the room was upgraded and the lodging we received was clean, comfortable and spacious. Everything in the room worked fine and we found the staff were courteous and as anxious to please as one expects from a Sheraton. That said, the hotel was down to one elevator from two and the pool was unavailable, due to renovations. The remaining elevator was overworked by staff and the many guests (two weddings) were forced to wait for an elevator that was crowded and worn. While we did not avail ourselves of room service, we found breakfast at the restaurant to be entirely satisfactory. We will be returning on our next visit.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank Jon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 9 July 2014
Hello Jon N,

Thank you for giving us your feedback on your stay here with us. I'm glad to hear you enjoyed your time with us, and we apologize for any inconvenience our renovations may have caused you. We are working diligently to improve the standards of our hotel to make our guests stay more enjoyable such as building a new indoor, year-round pool, as well as upgrading our elevators to be faster and more efficient.
We look forward to having you back again and I hope you will enjoy the new features of our hotel when they are complete!
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Red Deer, Canada
1 review
Reviewed 2 July 2014

shower did not work, bank safe did not work, phoned 4 times to get a menu for in house food that never came. maintenance was supposed tp come fix shower but did not come until after 11 am the next am .

  • Stayed June 2014, travelled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Glenn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 7 July 2014
Hello Glenn S,
Thank you for taking the time to review our hotel and to bring these matters to our attention.
I assure you this is not the level of satisfaction or qualtiy we strive for at the Sheraton, and I am sorry to hear this was your experience. I will be sure to pass these issues on so we can quickly make the necessary changes to procedures in this area.
If there is anything we can do to make your stay more comfortable, please do not hesitate to connect with me personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 June 2014

They don't know what they don't know...

What I mean by that is that I believe this hotel is run by people that don't understand customer service. They were not accomodating in any way. Constant mistakes with room service. The restaurant prices were as if it were fine dining, but the food is mediocre at best. It seemed to be run by a bunch of teenagers that belonged at a fast food restaurant, not a Sheraton.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Terry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 2 July 2014
Hello Terry M,
Thank you for taking the time to give us your feedback on our hotel. I am very sorry to hear you were disappointed with your stay here and I assure you this is not the level of customer service we strive to give our guests. If there is anything I can do to make your time with us more accomodating, please feel free to connect with me personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Eagle River, Alaska
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 June 2014

Red Deer was our third stop (of seven) on the long drive from Kansas to Alaska and the Sheraton Red Deer Hotel was by far the best in every category on our trip across North America. The staff was wonderful, knowledgeable, friendly and always helpful. The room was clean, comfortable and large. Very quiet hotel. Great beds and pillows. The hotel is also truly pet friendly (no extra charge to have your pet stay with you). If we are ever near Red Deer again, we will definitely stay at the Sheraton.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 2 July 2014
Hello Chris W - thank you for your feedback on our hotel.
What an impressive cross country trip you are embarking on! We are so honored that you chose the Sheraton Red Deer as your very best stay during your trip and we hope that you will visit us again soon.
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Fort Mcmurray, Alberta, Canada
Level Contributor
3 reviews
3 hotel reviews
Reviewed 23 June 2014

Just finished golfing trip with 16 people and hot the golfing package. 3 night stay and 2 rounds of golf for a really great price. Drink voucher and complimentary golf ball. Stayed there two years in a row with annual trip with others and accommodations were perfect. Able to keep group on same floor and get larger room for a gathering room. Very comfortable bedding and rooms. Great access to nice restaurant for evening or breakfast. Quick check in and out.
By the way, golf choices were great and price again very reasonable.

Room Tip: If a golfer , get package deal.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 2 July 2014
Thank you Ron B for you great review - I am very happy to hear you so thoroughly enjoyed our Sheraton Golf Package and hope that you will visit us again soon!
If you're ever interested in checking out our other packages here is a quick link! http://www.sheratonhotelreddeer.com/reddeerhotelspecials.html
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
360 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
Reviewed 23 June 2014

Love the room set up with reading chairs in a bay window. Beds super comfy, loved being able to have our dog with us. Down side was the noise from construction, all part of progress however had to relax , rest with jake hammering outside the window. Great Starbucks coffee, was able to get real cream from kitchen however tough getting in amounts preferred to truely enjoy a good brew...( trick to using coffee maker, take the funnel out and use for directing water into the narrow space of the reservoir)

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank grassislander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Devon S, Marketing Coordinator at Sheraton Red Deer Hotel, responded to this review, 2 July 2014
Thank you for taking the time to review our hotel, and that you enjoyed your stay here with us. We do apologize for any inconveniences that our renovations have on our guests and we hope that you will be sure to visit us again when everything is finished to enjoy our new year round, indoor pool!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Red Deer Hotel

Property: Sheraton Red Deer Hotel
Address: 3310 50 Ave, Red Deer, Alberta T4N 3X9, Canada
Phone Number:
Region: Canada > Alberta > Red Deer
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in Red Deer
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Sheraton Red Deer Hotel 3.5*
Number of rooms: 241
Official Description (provided by the hotel):
Centrally located in Red Deer with easy access to highway 2, Sheraton Red Deer Hotel is a full service hotel with a total of 241 guestrooms and suites. Amenities include: indoor heated swimming pool, whirlpool, 24 Hour Sheraton Fitness Centre, 24 hour Sheraton Link business Centre, steam room and sauna. With a restaurant and two lounges onsite as well as 24 hour in room dining, finding the perfect atmosphere to fit your mood is only steps away. No matter where you are around the world, at Sheraton we believe that life is better when shared. ... more   less 
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Also Known As:
Capri Centre Hotel
Sheraton Red Deer Hotel Alberta

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