I am appalled that I would be put in a smoking room after reserving a non smoking room. Especially because I had my 2 children with me aged 3 and 8. I was told there was absolutely no other rooms available due to the fact that they were completely booked because there were teams staying. I booked a non smoking room so obviously someone changed it. I used to work in a hotel for over 5 years doing the front desk and they could have done more. And because I had arrived after 4:00pm I could cancel but would still be charged for the nights stay. Even after asking for clean sheets ( I even told them I would change them myself) and different pillows all of which were NEVER done I finally went to a store and bought air sponges, febreeze and my own pillows. Very, Very bad customer service and extremely disappointed. I will NEVER stay at another one of there hotels again. On a positive note my kids had fun in the pool and waters slide.
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- Also Known As:
- Service Plus Red Deer
- Ramada Red Deer Hotel And Suites Alberta