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“Not Good”
1 of 5 bubbles Review of Super 8 Red Deer

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Super 8 Red Deer
Ranked #27 of 29 Hotels in Red Deer
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251 reviews from our community

Traveller rating
    51
    34
    40
    57
    69
See reviews for
57
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22
88
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    2.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Any
English first
Edmonton, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 August 2013

Room had been renovated , we stayed there for 3 nights . good staff , our room was cleaned , room service is great , front desk clerk is friendly and professional . we will always stay there when we are in Red Deer .

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank olibern2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mohd A, Manager at Super 8 Red Deer, responded to this review, 18 August 2013
Thank you for your feedback. I hope you are doing well in Edmonton.

I look forward to welcome you again, whenever you come to red deer.

Thank You

Regards

Mohd Aasim
Front Desk Manager
Super 8 Motel
Red Deer (North)
Tel : 403-343-1102
Mob : 587-377-1786
Fax : 403-341-6532
Email: super8reddeernorth@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grande Prairie, Canada
Level Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 21 July 2013

Booked rooms through Priceline.com; 2 non-smoking rooms with 2 queen beds. Reserved 1 room for 2 adults, and a 6 year old child; second room for 1 adult and an 8 year old. Called a few days before going to Red Deer to ensure we had rooms booked - assured rooms were reserved. Arrived Friday evening about 9:30 pm; desk clerk was courteous and gave us our cards. It was an older hotel than I was expecting (only 2 storey, so no elevator), but as long as it's clean we were only sleeping here for the night. Packed our luggage upstairs, opened door and discovered 1 double bed in room; went down hallway to daughters' room beside a smoking section that just reeked, and found 1 double bed in her room. Carried luggage dwon hallway, back down the stairs,and asked clerk where the reservation had gone wrong. She replied, "well we overbooked, so that's all that's left; I can have a couple of cots brought up". I replied, no, we booked rooms with 2 queen beds and that's what we require; cots are unacceptable. She said sorry, those are all we have left. I called Priceline.com and after Priceline contacted hotel rooms were arranged with "chain" hotel just up the street.
What really annoyed me was: firstly, why not inform us at check-in that rooms only had 1 double bed in each room; why make us carry everything upstairs, and tell us on our return. Secondly: when Priceline operator called hotel, the desk clerk didn't insist the only option was providing cots for the kids; she called the Quality Inn just up the street, and said: "the rooms my manager spoke to your manager about this morning, I need 2 non-smoking rooms with 2 queen beds in each" - no problem! This had been pre-arranged that morning, but I'm sure on instruction from her manager she was told to push rooms on us - pretty shabby policy when we're talking 5 people for 2 double beds - the clerk seen all of us standing in front of her. In my opinion total lack of professionalism and respect for customers. I will never book a room at this particular hotel again, and will inform others of this regretable experience. Checking in late in the evening, being tired, with 2 children who would like to go to bed and we get a run-around; misled? By the time this was resolved by Priceline, and we went up the street to the "sister hotel" (the reception staff were great there), it was after 10 pm when we were in our rooms. A frustrating, agravating experience, I'm sure everyone can relate to.

Room Tip: Confirm type of room you're being given, before leaving desk.
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  • Stayed July 2013, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank RandyW523
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super N, General Manager at Super 8 Red Deer, responded to this review, 6 August 2016
Dear Valued Guest,

Thank you very much for your valuable feedback. The inconvenience that you had experienced during your stay with us is indeed very disturbing. I have shared this with my department team members concerned and will ensure that this is not repeated. Exceeding Guest expectation has been our constant endeavor. I would like to add that we are constantly upgrading our product to meet with the comfort levels expected by a modern day corporate traveler. Once again I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Red Deer to stay with us and experience the difference. We look forward to your next visit and ensure every time you visit us you will have a better experience.

Warm regards,

General Manager
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Travellers are raving about these Red Deer hotels

Edmonton
Level Contributor
4 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 17 July 2013

Room had been renovated, new rug and mattress. Kitchenette was clean and well stocked with dishes and appliances. Old motel but under renovation...reno's look good...quiet and we had a good nights sleep. Didn't have breakfast as we were going to family for breakfast.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Super 8

Helpful?
Thank Sandra E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Super N, General Manager at Super 8 Red Deer, responded to this review, 6 August 2016
Dear Valued Guest,

Thank you very much for your valuable feedback.I would like to thank you for your constructive feedback and take this opportunity to invite you back on your next visit to Red Deer to stay with us and experience the difference. We look forward to your next visit and ensure every time you visit us you will have a better experience.

Warm regards,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Super 8 Red Deer

Property: Super 8 Red Deer
Address: 7474 Gaetz Ave, Red Deer, Alberta T4P 1X7, Canada
Phone Number:
Region: Canada > Alberta > Red Deer
Amenities:
Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #27 of 29 Hotels in Red Deer
Price Range (Based on Average Rates): £
Hotel Class:2 star — Super 8 Red Deer 2*
Number of rooms: 72
Reservation Options:
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Also Known As:
Super Eight Red Deer
Red Deer Super 8
Red Deer Super Eight
Super 8 Red Deer Alberta

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