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“Not the usual Best Western quality we expected”

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Best Western Cowichan Valley Inn
Ranked #1 of 5 Hotels in Duncan
Certificate of Excellence
Friday Harbor, Washington
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not the usual Best Western quality we expected”
Reviewed 13 August 2014

We did not see the value for the price. It is an older hotel, kept up ok. Two floors with no elevator...we were late check ins and sent up to the second floor...we are seniors...very obvious...no breakfast included, though the on premises restaurant was very good. This was not what we expected to be associated with Best Western.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
2 Thank Diane O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CVIOwner, Owner at Best Western Cowichan Valley Inn, responded to this review, 15 September 2014
Thank you for your review and comments.

The perception of value is always a personal thing and we respect that. Like most hotels we keep up with the fair prices of the local market and one person's sense of great value will not be everybody's. It is indeed an older hotel, about 30 years and we are currently undergoing some major painting and refurbishment touch ups. Within the next three years our guests will see some major renovations to the outside of the hotel, hopefully with an expansion.

We are a full service hotel and do not include breakfast in all of our room rates. We are also proud to be the highest rated hotel breakfast of any Best Western in BC. You can book a breakfast inclusive rate, but it is somewhat more expensive. Since not everybody has breakfast, we prefer to let our guests decide what services they want to pay for and so instead of raising our rates and including a meal they may not want, we keep the rates lower and let them decide. Thank you for your compliments on our restaurant. The staff appreciated it.

We are sorry we couldn't accommodate you on the main floor, but you arrived late and the hotel was full that night. But we are glad you mentioned it because if you spend a moment when you make a hotel reservation, regardless of the hotel or brand, please mention that stairs are a problem for you. Had we known in advance we would have been able and happy to have adjusted your reservation and found you a room on the main floor. In the 27 years we have been here, we have never not been able to meet such a request when we know in advance.

Again thank you for staying with us and we wish you well in all of your future travels.

Kurt Pyrch, Owner / Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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219 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
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English first
Whistler
Level Contributor
64 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 5 August 2014

Amazing property in a city with very few great oprions. The pool is clean and refreshing, Pub and Restaurant on site with great menus and service. Standard rooms and option for huge suite style rooms. Extremely friendly helpful Staff.

Room Tip: They have great suite/boardroom sized rooms. We were able to accomadate 5 of us with only adding one...
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  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank 99Mikey9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CVIOwner, Owner at Best Western Cowichan Valley Inn, responded to this review, 15 September 2014
We are very happy that you enjoyed your recent stay at our hotel and our staff are very appreciative of your compliments.

At the risk of sounding ridiculously cliche', we really do you you stay with us again the next time your travels bring you this way.

Kurt Pyrch
Owner / Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
1 review
Reviewed 5 August 2014

Overall a basic, nice and clean local hotel with friendly staff and a good breakfast. Good location next to main highway, many stores and a couple places to eat on the north side of town. Situated in the valley with green mountains makes a nice environment for the hotel.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jillian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CVIOwner, Owner at Best Western Cowichan Valley Inn, responded to this review, 15 September 2014
Thank you for your kind words about your recent stay at our hotel. We are glad you enjoyed your time here and wish you well in your future travels.

Sincerely,

Kurt Pyrch
Owner / manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Qualicum Beach, Canada
1 review
Reviewed 2 August 2014

We booked in to this local hotel in order to be with our Dad who was dying in a nearby hospital. All we were looking for was a clean room and a meal here and there.
What we got was a safe haven with lovely caring staff, a fabulous private pool for the kids, exceptionally comfortable beds, and a truly fantastic restaurant.
They bent over backwards to help us, despite a 30,000 attendee music festival and being fully booked... they helped us book additional nights and always with a smile on their faces.
THANK YOU COWICHAN BEST WESTERN. We won't forget your service and we promise to come back in happier times.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CVIOwner, Owner at Best Western Cowichan Valley Inn, responded to this review, 15 September 2014
All we can say is "Thank you, thank you, thank you" for your gracious review of or hotel and service. But mostly we are grateful that you stayed with us and that we were able to help you during such a difficult time for you and your family.

We wish you all the best in the future and would be happy to have you back with us again anytime.

Sincerely,

Kurt Pyrch
Owner / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 29 July 2014

Best Western should send their corporate big-wigs to the Cowichan Valley Inn to see how a great group of people make their guests feel very welcome.
Of particular mention are Jeff and Stephanie, these 2 I have no doubt can account for numerous other people also having great experiences.
I cannot say enough good things about this establishment, whenever I am away on business and I need to stay in the Duncan area this is where I stay. The rooms are spotless and the pub has a homey, welcoming feel to it.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank SteveBC88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CVIOwner, Owner at Best Western Cowichan Valley Inn, responded to this review, 15 September 2014
We thank you for the compliments and all of us here look forward to your return. Happy travels till then (and especially then!).

Kurt Pyrch
Owner / Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
1 review
Reviewed 6 July 2014

The hotel was great and the staff exceptionally helpful and friendly. It is a little hard to find in spite of being on the Trans Canada Highway and a large sign at the corner of the street. Even the GPS was confused!

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Elva M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 5 July 2014 via mobile

Brought our children for their first Hotel Trip and we had a fantastic experience. Jeff at the front desk was very helpful and went out of his way to ensure that our children had an amazing time. Room service was fast and the food was delicious, we have stayed here a few times before without our children and have always had exceptional service. We will definitely be bringing our family back :)

Stayed July 2014, travelled with family
Helpful?
Thank Roslyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Cowichan Valley Inn

Property: Best Western Cowichan Valley Inn
Address: 6474 Trans Canada Hwy, Duncan, British Columbia V9L 6C6, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Duncan
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Duncan
Price Range (Based on Average Rates): £
Hotel Class:3 star — Best Western Cowichan Valley Inn 3*
Number of rooms: 42
Reservation Options:
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Also Known As:
Best Western Duncan
Duncan Best Western
Best Western Cowichan Valley Inn Duncan, Canada - Vancouver Island

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