We booked two rooms on the May long weekend. One room a king and one wth 2 queens. I called the hotel to inquire about the check in time as we were earlier than expected and was told that they only had the one reservation for the queen beds. They told me that the check in for the king bed was for the day before and since we didn't arrive, they gave the room away. I was furious as the hotel is full and we had already driven 8 hours. I told them no, I booked the rooms for the same day. They said they could get us another room but it would be an extra $60 a night. I said no, I want the same rate that I got when I reswerved it. I get a company discount. The girl told me that it was up to the manager. I took the room and then called central reservations and the lady told me that she had the correct days for both rooms and called the hotel to clarify. She told me that the hotel made an error on the days and will give me the other room at the discounted rate I was quoted and all was good. We got to the hotel and the girl couldn't find our reservation and called central reservations and talked to the same lady we did. We got our rooms and I inquired why I couldn't get my other room at the company discound and they said because the discount rooms were all taken. I don't get it. We were given our rooms in the new remodelled section. The beds are comfortable and the towels are nice and fluffly in the bathroom. Free wifi was an added bonus.
- Official Description (provided by the hotel):
- With 9 million dollars in renovations completed in 2013, the property offers a freshly updated full service property. This green hotel uses geo-thermal technology & is 4 Green key rated. Enjoy staying in one of the 202 spacious hotel rooms or suites which each include a microwave and mini-fridge. Rejuvenate in the indoor atrium/courtyard with natural salt water pools. Relax in the hot tub, exercise room or sauna. Convenient on-site cold beer, wine & spirits store. Located near shopping, theatres & restaurants. Fantastic dining offered in the hotel at Romeo's Kitchen & Spirits. Sip something refreshing and enjoy the incredible city & river views from the patio overlooking the valley and the city of Kamloops. Complimentary parking, local calls, and wi-fi are all included for your convenience. ... more less
- Reservation Options:
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- Also Known As:
- The Coast Kamloops Hotel And Conference Centre
- Kamloops Towne Hotel
- Best Western Kamloops
- Kamloops Best Western