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“Restful stay at Hotel 540”
Review of Hotel 540

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Hotel 540
Ranked #7 of 55 Hotels in Kamloops
GreenLeadersPlatinum level
1 review
“Restful stay at Hotel 540”
Reviewed 22 May 2014

Starting with booking til check-out, our stay at Hotel 540 was very enjoyable. The front desk staff are accommodating and cheerful, the room clean and neat. One minor drawback was the size of the bathroom; pretty tiny, but that would be the only negative; it was well stocked with plenty of towels, which is always nice.

Room Tip: We enjoyed the room with the king size bed, but if you want a bathtub, inquire about that; the room...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heather R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 31 May 2014
Dear Heather,
Thank you for sharing your review on Trip Advisor, we appreciate your feedback. Great to see that you enjoyed our rooms and hospitality. We look forward to accommodating you again in the future.
Best Regards
Alexandre Ananou
Manager of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,396 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (151)
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English first
Level Contributor
121 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 May 2014

Very nice, looks to be freshly updated but in a 1990's style. Minimum outlets, needed my 20' extension cord to facilitate my clap. No grab bars in tub shower, slick bottom hard on old folks. Shower walls would not accommodate my travel suction cup grab bar.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Milton J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 19 May 2014
Dear Milton,
Thank you for taking the time to share your review, we appreciate and value your feedback. The Hotel has indeed been recently renovated, all the rooms have been refurbished, and we invested in a new Lobby and a $12 Million Terrace.
Mr Milton I am very sorry to hear that the room did not meet your needs and expectations. I am sure you will be very pleased to hear that we offer fully accessible rooms, with multiple grab bars in and around the shower. We also have temporary grab bars that fit our regular tubs, as well as other accessories such as toilet seat raisers and toilet bars. My sincere apologies if this was not communicate to you when making your reservation or upon check-in; it is our duty to anticipate and respond to your needs and requirements.
Rest assured we are fully equipped and CPAP friendly, and will be able to accommodate your needs on your future visit.
The entire Hotel540 Team remains at your service for any question you may have,
Best Regards
Alexandre Ananou
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British Columbia, Canada
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2014

This hotel is ok. I was on the back side of the building with a view of the building. It is pretty quiet. The bed is ok. A little hard and the pillows too big and really small if two are sharing. Not the lush beds and bedding of some of the nicer chains. The room is the smallest I have seen in awhile. The pool is less than half of the size it looks on the website. Was shocked really at how small it was when it showed as so much more glamorous online. Everything about this hotel is not quite as good as it seemed. Reception is a little disorganized. The $10 underground parking is extremely claustrophobic and if you have a problem with EXTREMELY low clearances you will not enjoy the steep drive into it. The restaurant BLUE was ok. Again, nothing great. Was nice to walk up the street and see some cool stores, go to a movie across the street and eat at some great restaurants a short stroll away. Lots of restaurant choices like italian, greek, indian and upscale good food. So, ok choice if the location works for you but not great value for your $$. No extras.

Room Tip: Beds are small. If you need to sleep 2 to a bed beware.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 19 May 2014
Dear Joni,
Thank you for taking the time to write a review. I am sorry to hear that we were not able to live up to your expectations.
The Hotel offers a range of different Room Types, from 265 Sq.Ft Standard Room with two comfortable double beds to spacious 550+ Sq.Ft Suites with King size beds and seating area. You will also be pleased to hear that we offer a 'Pillow Menu', with soft, medium, hard or feather pillows available upon request (free of charge). My apologize if this wasn't communicated to you.
As for the Parking, we have a 6.3" clearance and offer alternative Parking for oversize vehicles and trucks - at the same rate.
We pride ourselves on being Kamloops' Best Address, with the city's friendliest Guest Service Team,and I strongly believe we are. I am sorry if your experience was not up to your expectations.
We hope you will give us another change and look forward to accommodating you again in the future.
I remain at your service for any questions you may have.
Best Regards
Alexandre Ananou
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 8 May 2014

I stayed at the hotel on two different occasions recently and enjoyed both of them. I was at a conference both times as a speaker and the staff really helped to make the conference go smoothly. They were a great help. As a guest of the hotel they helped me, were courteous and I couldn't ask for better. Bath/shower was good and the bed was very comfortable. Pool was great and odd that there was no staff stationed there but they came immediately when called. I liked the door man who waved his hand to open the automatic door for the guests. :-)

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mshantz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 13 May 2014
Dear mshantz,
Great to hear you enjoyed your stay and conference, and thank you for sharing this with other travelers. You will be please to hear that the pool deck will be staffed as we go into the Summer Season! We loko forward to accommodating you again the future!
Best Regards
Alex
Manager of Guest Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
2 reviews
Reviewed 7 May 2014

We held a 3 day conference at Hotel 540 Kamloops and the service we received from the management and staff was above and beyond what we could have hoped for. Every person we dealt with from the doorman, front desk staff, kitchen staff, special events staff were fantastic. I can't say how many times Tammy (who sets such a great example for all) Heather, Phil, Simon, Katrina or other staff who's names I didn't get and I wish I had because they all were wonderful were walking by and we would ask for something when they had a minute and it was done right away for us, things that we didn't ask for would be done before we asked, it was like they knew what we needed before we knew, how fantastic is that and every chore / job they did for us was always with a wonderful smile and happy attitude. Every guest at our conference who stayed in the Hotels rooms had nothing but praise for the rooms and service. The food we were served was excellent every meal, we couldn't have asked for more. Would I recommend this hotel for a conference or a over night stay or a meal out. Absolutely without hesitation, you won't be disappointed. Hotel 540 Kamloops does our city proud . Betty Kamloops Crime Stoppers

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Betty N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 13 May 2014
Dear Betty,
WOW! I am thrilled to hear such amazing feedback, thank you for sharing it on TripAdvisor! We pride ourselves as having Kamloops' Best Guest Service Team, and I am very pleased to see that you and your colleagues enjoyed our hospitality.
I will relay all this feedback to the Team, once again thank you for staying with us, we look forward to welcoming you again in the future!
Kindest Regards
The Hotel540 Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Maple Ridge, Canada
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 May 2014

We recently hosted a 3 day provincial training conference in Kamloops and it was a success due in large part to the management and staff at the Hotel 540. The facilities and the location were what we required for 100 people but it was the service and the meals that had everyone complementing us. Many, many comments on how friendly the staff was to our delegates and the quality of the meals. A very large Thank You to David, Katrina, Tammy, Sarah and the rest of the staff for making us look good.

Kamloops and District Crime Stoppers

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lee780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 13 May 2014
Dear Lee,
I am very pleased to read such great feedback, and I will make sure to pass on your comments to all the staff members. Great to hear your conference went well, we look forward to welcoming you again in the future!
Best Regards from all the 540 Team
Alex
Manager of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkshire
Level Contributor
85 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 30 April 2014 via mobile

This hotel came as part of the rocky Mountaineer trip. We were issued our keys on the train and transferred by coach albeit a short distance. No check in needed just went up in the lift and our bags were in the room. Plenty of hotel staff around to meet and greet. Hotel handy for shops and restaurants. In room coffee was really good, queen size bed was clean and comfortable bathroom small but ok and clean. Towels were soft!!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TheFoodMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 8 May 2014
Dear TheFoodMan,
Great to hear you enjoyed your stay with us, and thank you for sharing your review on Trip Advisor! The 540 is indeed conveniently located in Downtown Kamloops, and I am pleased to read that you enjoyed our location and services.
I hope the rest of your journey was fantastic, and we look forward to accommodating you again in the future.
Best Regards
Alexandre Ananou
Manager of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel 540

Property: Hotel 540
Address: 540 Victoria St, Kamloops, British Columbia V2C 2B2, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kamloops
#3 Business Hotel in Kamloops
#8 Romantic Hotel in Kamloops
#8 Family Hotel in Kamloops
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel 540 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
Hotel 540 is Kamloops' premier downtown hotel. This modern property has undergone a thorough $12m modernization and is now often referred to as "Kamloops' Best Address". Hotel 540 offers all the comforts and conveniences of a luxury hotel at an affordable price. Conveniently located downtown within walking distance of shops, offices, and art galleries, the hotel is also a short drive away from Thompson Rivers University, tournament venues and golf courses. The award-winning Sun Peaks Resort is 60 minutes from the hotel.If you are planing a special event, we offer exceptional, state of the art banquet facilities with all the amenities and services necessary to a memorable event or meeting. With accommodations to suit all needs, our blue. Dinning + Lounge, year round rooftop pool and hot tub , 24hr fitness room and our New Mountview Terrace, find out why the Hotel 540 truly is Kamloops' Best Address. ... more   less 
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Also Known As:
Executive Hotel Kamloops

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