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“Group Stay” 3 of 5 bubbles
Review of Hotel 540

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Hotel 540
Ranked #8 of 55 Hotels in Kamloops
Certificate of Excellence
GreenLeadersPlatinum level
Redmond
2 reviews
“Group Stay”
3 of 5 bubbles Reviewed 20 June 2014

Our entire group from the Seattle area were very disappointed as most of our rooms were given away. I was called and asked if I would give up my King room for a double room + a breakfast. I declined as well as most of our group. The main reason we stayed there was to stay in a nice place for 2 days instead of our regular Travel Lodge we have stayed at for 20 years. We come up with about 15 bikes every year for the Kamloops Muscular Dystrophy ride. You have just lost our business because of the way we were told when we arrived that we did not have the rooms we requested and confirmed. If we had known we would have stayed somewhere else. We were not told ahead of time that too bad for us.

  • Stayed June 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Janet M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Manager at Hotel 540, responded to this review, 27 June 2014
Dear Janet M,

I would like to thank you for taking the time to complete the review of the Hotel540 as we appreciate the input and the business. Through each survey both positive and negative, it gives us the knowledge to better our business and improve the guest experience. Our goal is to leave a positive lasting impression with each guest. We did have some unforeseen circumstances beyond our control that caused rooms to be unavailable for your arrival date. We did our best to ensure rooms were available for your group as the city was extremely busy and hotels were full.

I would like to again thank you for the review and invite you back to stay with us so I can give you a better sample of our hotel and area. Please feel free to call me directly at 778-471-8032 or email jhanson@hotel540.ca as I would love to discuss in further details.

Best Regards,

John S. Hanson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,311 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 19 June 2014

Stayed here for the night midway on our Rockie Mountaineer journey. Was lovely and spacious. The bed was large king size and very comfortable. Bathroom was spotlessly clean and well stocked. Didn't see the rest of the hotel so can't comment on that.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoff-Dale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Manager at Hotel 540, responded to this review, 27 June 2014
Dear Geoff-Dale,

I would like to thank you for taking the time to complete the review of the Hotel540 as we appreciate the input. It is great to see so many Rocky Mountaineer guests like yourself enjoy their stay with us in Kamloops! We recently updated all our bathrooms to nice new granite counter top vanities and new tiled shower and bath enclosures. Sorry to hear you missed checking out our licensed roof-top pool, it is a great place for anyone to unwind after the train journey.

I would like to again thank you for the review and hope you had a safe journey back to New Zealand!

Best Regards,

John S. Hanson
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
140 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 bubbles Reviewed 18 June 2014

Stayed here as part of a Rocky Mountaineer trip. Our expectations were moderate given our lack of knowledge of Kamloops. We were very pleasantly surprised.

Our group was greeted with fruit punch served by the manager and staff on arrival and, this not only provided a friendly greeting, but really worked to alleviate getting a lot of people through the reception area with little sense of fuss or anxiety - well done.

The room was a good size - clean and comfortable with everything you need for a short stay, including free wifi. The location is good, being in the main street, with easy access to restaurants and other shops. The walk around the town centre and along the riverside park was a pleasant way to end our day.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Loud1Canberra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Manager at Hotel 540, responded to this review, 27 June 2014
Dear Loud1Canberra,

I would like to thank you for taking the time to complete the review of the Hotel540 as we appreciate the input. Our staff and management love the interaction and welcoming guests from around the world such as yourself. I am glad you had a chance to experience the lovely downtown area as it really does have a lot to offer. It is always great to stretch the legs after a long day. Hope you took lots of photos and enjoyed the rest of your journey.

I would like to again thank you for the review!

Best Regards,

John S. Hanson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
5 of 5 bubbles Reviewed 18 June 2014

Stayed two nights while attending a wedding. Room was clean and spacious. Pool was very cool and inviting. Breakfast was very good. Parking and stores close by. Didn't visit the attached Casino but my buddy did and donated $65. LOL Would not hesitate to stay again.

  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Manager at Hotel 540, responded to this review, 27 June 2014
I would like to thank you for taking the time to complete the review of the Hotel540 as we appreciate the input. Through each survey it gives us the knowledge to better our business and improve the guest experience. Our goal is to leave a positive lasting impression with each guest. We are extremely happy that you enjoyed your stay with us.

I would like to again thank you for the review and invite you back to stay with us soon.

Best Regards,

John S. Hanson
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hope
1 review
4 of 5 bubbles Reviewed 16 June 2014

We enjoyed our stay. We got an early check in so kids could enjoy pool before the wedding. Front desk was amazing during check in. Only reason no 5 stars for us....was the restaurant. Took a awhile to get seated as staff just kept walking past dirty tables. Found it to be very frustrating when you have kids....but overall the hotel was great!

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Adrienne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 17 June 2014
Dear Adrienne,
Thank you for taking the time to share your review on TripAdvisor. It was a great pleasure welcoming you and your family, and I am very pleased to see that you enjoyed our hospitality & service, as well as our brand new outdoor pool (the kids must have loved it!) I am sincerely sorry if our Restaurant failed at providing you with the level of service you were expecting, and I will make sure to address this with our Restaurant Manager.
We look forward to welcoming you again in the future Adrienne.
Best Regards
Alexandre Ananou
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
1 review
3 of 5 bubbles Reviewed 16 June 2014

Nice and clean but for the price of this hotel I was expecting more. The rooms are nice but slightly dated. The drinks were good but they have limited booze and hours. The food was okay. The staff were very welcoming and sweet. The hotel was fairly accommodating but there were a few hiccups, the issues were annoying but dealt with efficiently. They had a really nice pool but I did not get a change to us it.

  • Stayed June 2014, travelled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 17 June 2014
Dear Lisa,
Thank you for taking the time to write a review. I am very pleased to hear that you enjoyed our hospitality & service, as well as the staff's responsiveness to requests. My apologies if we were not able to meet your expectations in terms of room rate. Chances are an event was taking place in town which resulted in higher lodging rates? Or we had an event in-house and were sold out? Our mission is to provide you with a superior experience at a reasonable price, and I hope you will stay again with us in the future.
Kindest Regards
Alexandre Ananou
Manager of Guest Experience
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops
1 review
4 of 5 bubbles Reviewed 16 June 2014

Rooms are a bit on the small side but clean and comfortable. Suprisingly the room had NO bathtub, only a shower. The Mountian View Room is spectacular with roof top pool- great addition to this property.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Troy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel540, Guest Relations Manager at Hotel 540, responded to this review, 17 June 2014
Dear Troy,
Thank you for taking the time to share a review, we appreciate your feedback. You will be pleased to hear that we do offer an option between Walk-In Shower or Tub/Shower. I am sorry if this was not communicated to you. The Mountain View Terrace is quite a spectacular venue indeed, did you know you can order food and drinks right from the Jacuzzi? We look forward to welcoming you again Troy.
Best Regards
Alexandre Ananou
Manager of Guest Experience
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel 540

Property: Hotel 540
Address: 540 Victoria Street, Kamloops, British Columbia V2C 2B2, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Kamloops
#3 Business Hotel in Kamloops
#8 Romantic Hotel in Kamloops
#8 Family Hotel in Kamloops
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hotel 540 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
Hotel 540 is Kamloops' premier downtown hotel. This modern property has undergone a thorough $12m modernization and is now often referred to as "Kamloops' Best Address". Hotel 540 offers all the comforts and conveniences of a luxury hotel at an affordable price. Conveniently located downtown within walking distance of shops, offices, and art galleries, the hotel is also a short drive away from Thompson Rivers University, tournament venues and golf courses. The award-winning Sun Peaks Resort is 60 minutes from the hotel.If you are planing a special event, we offer exceptional, state of the art banquet facilities with all the amenities and services necessary to a memorable event or meeting. With accommodations to suit all needs, our blue. Dinning + Lounge, year round rooftop pool and hot tub , 24hr fitness room and our New Mountview Terrace, find out why the Hotel 540 truly is Kamloops' Best Address. ... more   less 
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Also Known As:
Executive Hotel Kamloops

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