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“Fantastic service from friendly staff”

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The Thompson Hotel and Conference Centre
Ranked #8 of 54 Hotels in Kamloops
Certificate of Excellence
Kingston, Canada
1 review
“Fantastic service from friendly staff”
Reviewed 29 May 2014

We were given prompt friendly attention from arrival to departure. A truly dedicated staff. The room was large and clean. We both slept soundly following a pleasant dinner at the Italian restaurant next to the Hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lewiswil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jocelyn B, General Manager at The Thompson Hotel and Conference Centre, responded to this review, 12 June 2014
Lewiswil,
Many Thanks for sharing your review on Trip Advisor, we appreciate all the great feedback. I am very pleased to hear that you enjoyed our friendly staff, location and hospitality.
Kind Regards,
Jocelyn Bennett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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805 reviews from our community

Traveller rating
    305
    337
    132
    26
    5
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258
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80
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Kelowna, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2014

We came to Kamloops for a golf trip and stayed at The Thompson Hotel for 3 nights. After the first night we felt like family. The staff were excellent. Very friendly and helpful. The hotel was very clean, the beds were great and breakfast was wonderful. Most importantly the staff were superb. Great location downtown Kamloops you can walk to shopping and restaurants. What a great value.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PSC269
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jocelyn B, General Manager at The Thompson Hotel and Conference Centre, responded to this review, 12 June 2014
Dear PSC269,
Thank you for your comments on Trip Advisor. Team Thompson is happy to hear that you enjoyed your stay. We pride ourselves on our family atmosphere and our great staff. Thank you again for all you wonderful comment, we hope to see you again.

Thank you
Jocelyn Bennett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gulf Shores, Alabama
Level 6 Contributor
150 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 21 May 2014

Spent one night here, was booked thru Rocky Mountaineer train tour, so not sure of price. They were very helpful, ready to greet everyone when we stepped off the bus. They had more than enough staffing to help everyone out. Rooms were nice, clean, a little larger than average. Slept very well. All white bedding covers, which i always like, makes everything seem so much nicer and more clean. In walking distance of restaurants, and shops. Also in walking distance of train station and park on the river. Nice wallk down to the river. I wasn't really sure before hand about it, since it was prebooked with a package tour. I am kinda picky about hotels i stay in. It turned out great, would stay there again. They have a restaurant on site. Although, i didn't eat there can't say anything about it. Looked nice though.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarribeanBound1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jocelyn B, Manager at The Thompson Hotel and Conference Centre, responded to this review, 22 May 2014
CarribeanBound1
Thank you for your wonderful review, we appreciate all your feedback. We are located in a great area for walking and enjoy the downtown area. Thank you for your comments and we hope you had a great journey on the Rocky Mountaineer.
Kind Regards,
Jocelyn Bennett
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

Let me start by saying I have had the good fortune of travelling extensively over my sixty years. Many trips included stays at award winning resorts and hotels . Several years working for a major airline extended those opportunities. Never in all my stays have I encountered the genuine dedication to customer service as my fiancé and I received at the Thompson. It was by no means a case of hitting it lucky as our reservation was for forty nights. Front desk ,Breakfast room , house keeping, and maintenance staff members were fabulous . Following the lead of general manager Jocelyn.Bennet, staff went continuously beyond the usual to make our stay as comfortable as possible. They truly made us feel a part of the family. We all shared a hug upon departure. Too many to name individually I hope Jocelyn can thank and congratulate them all on our behalf. Travel to Kamloops should include a stay at The Thompson.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 727cancan28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jocelyn B, Manager at The Thompson Hotel and Conference Centre, responded to this review, 22 May 2014
727cancan28
Thank you for all your wonderful feedback. We were happy to have you both stay with the Thompson Hotel, our staff were all sad to see you go. I will pass on all your wondering comment to our Team.I am so lucky to be working with such a great group of people. We look forward to welcoming you again at the Thompson.
Kind Regards,
Jocelyn Bennett
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, England
Level 6 Contributor
115 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 8 May 2014

Stayed here for just one night as a stop over on the Rocky Mountaineer.
Very pleasant welcome by friendly staff and felt the rooms were good and had a good nights sleep. Fresh milk was available in the fridge which is unusual and were generally quite impressed

  • Stayed May 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank awizzbang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jocelyn B, General Manager at The Thompson Hotel and Conference Centre, responded to this review, 22 May 2014
Awizzbang,
Thank you for your great comments on Trip Advisor. We are happy you enjoyed your stay with us at the Thompson . We pride our self on making you feel as welcomed as possibe, and we hope you enjoyed the rest of your journey.
Kind Regards,
Jocelyn Bennett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 5 Contributor
69 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 6 May 2014

We only spent one night at the Thompson Hotel. While it's very clean and the staff from bell hops to front desk to breakfast girl were so friendly....the rooms desperately need updating.

Pink tiles in the bathroom, blue curtains and a lone 1970s pic on the wall......wow.

We ate at the Noble Pig which is attached to the hotel and the food was good.

Trains tracks a block away, but we didn't hear a sound from them all night.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mrs. Richardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince George, Canada
1 review
Reviewed 1 May 2014

I have been staying at the Thompson for a week and they have been amazing!!!!My computer was damage on the trip to Kamloops and the hotel has allowed me to take over there business center. They have been very helpful and understanding. Paige is outstanding!!!could not ask for anyone better. It is nice that people stay card about the customer service instead of the might dollar. I will pass this on to all my business associates, also Brianna in the breakfast room is Great!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Molly J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jocelyn B, General Manager at The Thompson Hotel and Conference Centre, responded to this review, 5 May 2014
Dear MollyJ
We would like to thank you for all your great feedback. We were sorry to here about your computer issue, but happy that Paige could assist you. Our team will be very pleased that you had a great stay, and we hope to see you again.
Kind Regard,
Jocelyn Bennett
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Thompson Hotel and Conference Centre

Property: The Thompson Hotel and Conference Centre
Address: 650 Victoria St, Kamloops, British Columbia V2C 2B4, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool
Hotel Style:
#5 Business Hotel in Kamloops
#9 Romantic Hotel in Kamloops
#10 Family Hotel in Kamloops
Price Range (Based on Average Rates): ££
Hotel Class:3 star — The Thompson Hotel and Conference Centre 3*
Number of rooms: 96
Official Description (provided by the hotel):
The Thompson Hotel and Conference Centre is a full service hotel with superb amenities and exceptional guest service. Located in the downtown area, our property offers clean, comfortable accommodations with rates to suit all budgets. Attached restaurant, The Noble Pig Brewhouse serves up homemade Canadian cuisine along with multiple thirst quenching beers. ... more   less 
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Also Known As:
Thompson Hotel Kamloops

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