We stayed here for three days with our organization a few years ago. The rooms were worn down, carpets ripped, stains on walls, toilets had some weird problem, ice machine was not working and steam room/shower out of order. It is clealry a place that does not care to do any upgrades or its customers.
On top of that, I had signed on behalf of my organization for 4 rooms and they charged me for an extra room for the three nights. It turns out that another individual from some other group said they were with our organization after we had checked out. They charged our group the $300 some dollars and I wasn't able to retrieve it. They should have charged the other group, but there great hospitality staff did not get the credit card number from them. Hence the question, why charge me? A hard lesson learned. Dealing with management was a very poor experience and the staff needs some work in Customer Service Representation. Management does not know how to deal with issues and need proper business training. Be careful if considering this place as a group event.
I could go on, but I won't. We go to Kamloops every year and choose our hotels carefully know. There is no hospitality in the Hospitality Inn and a good reason why it is ranked 30 out of 34 for hotels by customers.
Never going here again.
- Official Description (provided by the hotel):
- Hospitality Inn is centrally located, close to shopping, dining and recreation. We offer an unspoiled view of Kamloops and the River Valley. ... more less
- Reservation Options:
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- Also Known As:
- Hospitality Hotel Kamloops