We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“OK for everything you need”
Review of The Plaza Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
The Plaza Hotel
Ranked #8 of 54 Hotels in Kamloops
Certificate of Excellence
Reviewed 20 May 2014 via mobile

Great location and the 540 hotel over the road quoted 75$ more! Happy to negotiate a good rate and you get free international calls! Just think of that if you want to phone long distance! Free use of fitness centre at local YMCA . Lovely staff. Only small grumble is the bath towels are very small!

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank kootenaylass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 13 August 2014

Dear Ms. Julia Smith

Thank you so much for your review. I am very pleased to hear about your experience and how you enjoyed the hotel and its facilities.

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you.

Wish you all the best and we look forward to welcoming you back to The Plaza Hotel.

Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (990)
Traveller rating
Traveller type
Time of year
Language
  • More languages

736 - 742 of 990 reviews

Reviewed 20 May 2014

We stayed here for 2 nights and loved it. The rooms were perfectly appointed, the location was great and staff wonderful. The history of the hotel lends to it's charm and seeing original details makes the history come to life. The restaurant was delicious- we had supper there both nights and weren't disappointed. Greatly appreciate the gluten free options. We would definitely stay there again if we visit this beautiful city in the future.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank JandHOttawa_Canada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 13 August 2014

Dear valued guest - JandHOttawa_Canada

Thank you so much for your fantastic review and giving us 5 out of 5 in all areas. I am thrilled to hear about your experience and how you enjoyed the hotel and its facilities.

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you.

Wish you all the best and we look forward to welcoming you back to The Plaza Hotel in the near future.

Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

There is absolutely nothing wrong with this hotel as in the size, prize and cleanliness of the rooms, the staff is friendly and very helpfull, parking right next door and a very good restaurant. Though if you are a light sleeper you will not be happy here as the walls are so thin that it seems like the snoring neighbour is right there in the room with you...

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank AniqueJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 13 August 2014

Dear valued guest - AniqueJ

Thank you for taking the time to review us. I sincerely apologize for the experience you had with a snoring neighbour! This is the first time we come across such a complaint.

Thank you for giving us the opportunity to serve you and we wish you all the best and look forward to welcoming you back to The Plaza Hotel.

Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Stayed 1 nights. Easy to find and good location everything in close walking distance. Public Car park next to hotel not free, got discount from hotel$8.96 24 hrs. Reception area very smart with water feature and seating. Offered in room free international and mobile phone calls. Room was very small with 1 bed very comfortable and clean. Bathroom was small clean with toiletries and hair dryer, only had shower. Large screen tv in bedroom with chair, fridge, and coffee facilities. No Safe. Wifi was free and slow. The breakfast was very good, choice of full or continental. Would recommend and would stay again.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marieanddon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 13 August 2014

Dear valued guest - marieanddon

Thank you so much for your fantastic review and giving us 5 out of 5. I am thrilled to hear about your experience and how you enjoyed the hotel and its facilities... and thank you for recommending our hotel too.

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you.

Wish you all the best and we look forward to welcoming you back to The Plaza Hotel in the very near future.

Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 May 2014 via mobile

Stayed at the plaza as an overnight stop in may. Lovely refurbished hotel with nice rooms. Meals were delightful, staff were friendly and courteous and helpful. Would recommend as an overnight stay or longer.

Stayed: May 2014, travelled as a couple
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 13 August 2014

Dear James T

Thank you so much for your fantastic review. I am very happy to hear about your experience and how you enjoyed the hotel and its facilities.

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you.

Wish you all the best and we look forward to welcoming you back to The Plaza Hotel in the very near future.

Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

I have been travelling 34 countries over the last decade staying in all kinds of hotels.
Never before have I experienced such a poor customer service at all.
After thirteen hours and three flights I arrived around 8pm for check in.
They did not have me in their system and therefore weren't expecting me.
Ok, s**t happens!
The receptionist suggested to book me in as a „walk-in“ which got me a little upset as I clearly had a confirmed booking at a bargain rate (the reason for losing my reservation???).
After quite a while (me being persistent) and lots of phone calls going up the chain of authority they suddenly found the reservation and booked me in as stated on my confirmation. „Sorry, a glitch!“
So I went to my room and was quite happy with it: small but tidy, not the best view (parking lot) but a comfy bed and a huge 40 inch flat screen, tea and coffee making facilities, a small fridge, free wifi (strong signal) and an ok bathroom (shower) made up for the bad first impression.
As I intented to do some serious hiking in the area I thought I might as well stay a couple of nights extra and booked the same deal again.
I told reception to make sure not to lose this reservation again and to let me stay without switching rooms in between. „No problem!“
Some very nice days passed by and unfortunately the day of me checking out had arrived.
When I woke up I saw my invoice lying on the floor (they slide the invoice under your door at night to make the check out process faster – a good thing one should think).
The invoice stated a final amount which was nearly 200 Dollars higher (for a six night stay) than the confirmed rate I booked. I then dropped the invoice at reception telling her to „fix“ it (she was on the phone) and went for breakfast. When I returned she said she could reduce the amount but it was still a lot more than the total amount stated on my original confirmation. „My boss says it is not commissionable“
I told her again and again that I would not accept this.
Since I work in hotel business myself for more than 13 years I do know that the hotels have to pay commission (usually 10 to 15 %) for receiving bookings through channels like Expedia, booking.com or hrs.com. The commission IS NEVER TO BE PASSED DOWN TO THE CUSTOMER on top of a final rate. Every decent manager should know that and honor that.
I had the clear impression that the poor receptionist was forced to do that by the management.
Out of a sudden a guy as slippery as an eel (dressed like a plumber or mechanic) appeared, always repeating the sentence „we honor your booking“ (he was not management that's for sure). If you did, why are we having this conversation? As fast as he showed up he was gone again without giving me the opportunity to talk (another thing that I hate: treating the customers as if they were stupid). Finally it was agreed to charge me the amount I had on paper all the time but it totally ruined my experience. When I left, the receptionists looked kind of sad and I am pretty sure that it was the management that forced them to try to rip me off (I cannot prove it though).
So Mrs. Shatha Al-Reihani, I hope you do read this (since I have not seen you once in six days and was told you were not available) and I hope you do not punish your receptionists but the person who is responsible for such a policy (I do hope it is not yourself). And please do not tell me that it was a misunderstanding as my booking confirmation was at your desk and in your system ALL the time!
If you want to have a hassle free time in Kamloops do yourself a favor and DO go somewhere else!

  • Stayed: April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank DarkPassenger23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 1 May 2014

Dear valued guest - DarkPassenger23

First, I would like to sincerely apologize for your check in experience especially after such a long trip. Yes, we should have had your reservation in the system and had your room ready for your arrival. However, the website you booked your reservation, sent your confirmation to an email that has been deleted for 3 years and therefore, we never received your reservation… and that is the glitch… it was not because it was a bargain rate, we lost your reservation as you have stated in your review! We offer these bargains to entice people to stay with us!

Thank you for rating us so high in all areas except for service and mainly because of your check out experience. You mentioned in your review: “I told reception to make sure not to lose this reservation again and to let me stay without switching rooms in between”… and she did, she extended your stay and kept you in the same room but then you went and booked your room again using the same website which caused the issue.

Nonetheless, it was a “communication issue”... Our staff tried to explain that we would honour your bookings and rates but you refused to accept it…

May I also share some facts:
You mentioned in your review that: “a guy as slippery as an eel (dressed like a plumber or mechanic) appeared, always repeating the sentence „we honor your booking“ (he was not management that's for sure)”… Well, he is our Executive Chef and part of our Executive Team; he was on his way to put his white coat on... and he tried his best to explain to you that we would honour your booking and rates.

You mentioned: “I am pretty sure that it was the management that forced them to try to rip me off (I cannot prove it though)”… Well, I am glad you acknowledged that you “cannot prove it” because this, by no means, was our intention.

You mentioned: “So Mrs. Shatha Al-Reihani, I hope you do read this (since I have not seen you once in six days and was told you were not available)…. And please do not tell me that it was a misunderstanding as my booking confirmation was at your desk and in your system ALL the time!” Well, I am in the hotel for at least 14 hours a day including weekends and always available to meet with guests… and I did not have your confirmation on my desk until I saw your review.

You mentioned: “Since I work in hotel business myself for more than 13 years”… Well, if you have worked in our industry for 13 years, then you should know that the Front Desk staff report to a Front Office Manager. You should also know that the General Manager does not get a copy of all the reservations that come to the hotel.

We, at The Plaza Hotel are ladies & gentlemen serving ladies and gentlemen! I would like to thank you for giving us the opportunity to serve you and we look forward to welcoming you back to The Plaza Hotel if it is based on mutual respect.

Wish you all the best.
Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 April 2014

Spent one night in Kamloops as a stopover from the Rockies to Vancouver and ended-up in one of the nicest hotels during our whole trip! I really loved the historic charm of this gem of a place, our room was small but so charming and comfortable. I mean I just loved everything about this hotel!! We enjoyed our dinner at the restaurant just as much as talking to some very interesting and unique people working there. I can recommend the Plaza a 100%!

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Munichbee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this reviewResponded 1 May 2014

Dear valued guest - Munichbee

Wow what a great review! You made my day! Thank you so much for rating us 5 out of 5 in all areas; people like you make us successful!

On behalf of the entire staff of The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you and we look forward to welcoming you back to The Plaza Hotel sometime soon.

Wish you all the best Munichbee.

Shatha Al-Reihani
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Kamloops hotels
Hotel 540
#5 of 54 in Kamloops
1,595 reviews
Show Prices
Show Prices
Show Prices
City Center
DoubleTree by Hilton Hotel Kamloops
Aberdeen
Holiday Inn Express - Kamloops
City Center
Sandman Signature Kamloops Hotel
Show Prices
Show Prices
Show Prices

Been to The Plaza Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Plaza Hotel

Address: 405 Victoria St, Kamloops, British Columbia V2C 2A9, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kamloops
#2 Best Value Hotel in Kamloops
#8 Business Hotel in Kamloops
Price Range: £55 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Plaza Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
Kamloops’ Grand Dame and only boutique hotel, The Plaza Hotel, is proudly reopening after an 8-month multi-million dollar renovation which has added style and modern conveniences throughout the hotel while preserving its treasured heritage charm.HERITAGE ELEGANCE WITH MODERN COMFORT.All 67 guest rooms received floor-to-ceiling refits, meeting rooms were given upgraded technology and design and the restaurant was remade with new decor and a brand new menu centered on locally-raised steak.New amenities:• New 24 hour business centre• 32” & 40" Samsung HDTVs• Premium HD entertainment and sport programming• Upgraded complimentary WiFi• Updated paint, wallpaper and colour schemes• New guestroom furniture• Superb triple sheeting and bathroom linens• iPod docking clock radios• Highest quality eco-friendly amenities• New bathroomsRESTAURANT: The newly-renovated Fireside Steakhouse & Bar at the Plaza Hotel is proudly offering a full range of locally-raised Black Angus steaks and other selections in relaxed, heritage surroundings perfect for any occasion. The completely renovated room features warm, inviting decor highlighted by a spectacular two-sided fireplace. The centerpiece of the menu is a wide range of premium Black Angus cuts from Southlands Ranch in Knutsford. This beef, available exclusively from the Fireside Steakhouse & Bar is raised by the Haughton family who have been ranching in the Kamloops area for over 100 years. MEETINGS AND BUSINESS TRAVEL: The Plaza Hotel has a variety of highly flexible, renovated function rooms and expert staff who can help you make your next event an unqualified success. The highly functional meeting rooms can accommodate up to 175 people and are ideal for small and medium size business meetings and social gatherings.WEDDINGS: The Plaza Hotel is an elegant and romantic wedding destination with multiple options for ceremonies and receptions and superb in-house catering from our expert kitchen team. Our experienced staff can offer support and insight in planning and executing a dream day and our newly-renovated guest rooms make a perfect place to end the special day for everyone including the happy couple who will adore our romantic Honeymoon Suite.LIQUOR STORE: Conveniently located at street level, the Plaza Hotel’s Liquor Store offers a wide selection of international and regional select wines, micro brew ales, domestic and imported beers and an impressive selection of spirits from around the world. Whether it’s beers for the BBQ, wine for a special dinner or whiskey for a night around the campfire, our knowledgeable and attentive staff will help you choose the right accompaniment for any occasion. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, TravelClick, Hotels.com, TripOnline SA, Ebookers, Evoline ltd, HotelsClick, getaroom.com, 5viajes2012 S.L. and Cancelon so you can book your The Plaza Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza Heritage Hotel
Plaza Heritage Kamloops

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing