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“Avoid”
Review of The Plaza Hotel

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The Plaza Hotel
Ranked #10 of 55 Hotels in Kamloops
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Avoid”
Reviewed 20 July 2014

The air conditioning was broken.Rooms are very small.Toilet is blocked. The elevator is terrible as well. Very poor customer service..I left the hotel same night and went to another one . Never ever will go there...

  • Stayed July 2014, travelled on business
    • Value
    • Service
Helpful?
4 Thank Alex Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Wollongong
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 July 2014 via mobile

We stopped at Kamloops en route to Banff. Whilst very much a transit stop the Plaza was clean and fresh and the staff helpful. A very nice included breakfast and close cheap parking with a liquor store downstairs. Staff directed us to the nearby water park for the kids to splash in after a long day driving. Would recommend this hotel to others passing through. With all respect to Kamloops it's not the most exciting place in the world.

Stayed June 2014, travelled with family
Helpful?
Thank cpeden1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this review, 12 August 2014
Dear valued guest - cpenden1971

Thank you for taking the time to review us; we really appreciate it. I am glad you enjoyed your stay and whatever Kamloops had to offer.

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you. Wish you all the best and we look forward to welcoming you back to The Plaza Hotel.

Shatha Al-Reihani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
30 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014 via mobile

The air conditioning was broken, all night. It was 37 degrees outside. Our room had no toilet paper. The tv channels were minimal, there were maybe 15. Continental breakfast took forever, we had to wait in line for 25 minutes just to get into the restaurant. Our room was tiny and we booked a luxury King size suite!! We will not be back here for $180, plus $8 for parking. We also had an issue checking in, the counter person charged our credit card instead of doing a pre-authorization and then refunded it. Our credit card is now 'processing' and is maxed out. ($300 limit) We just wanted a night out, away to ourselves and we were thoroughly displeased. It really ruined our night.

Stayed July 2014
Helpful?
2 Thank Samantha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

This is the second time at the Plaza. Nicely renovated, classy, clean, quiet.The dinner was very good and the hostess very helpful with the selections. I will stay here again.

All the amenities are new and work well. The best free breakfast over many others we have stayed at. A choice of hot or cold. Not the typical muffin and cold cereal you get at most hotels.

We loved it.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this review, 12 August 2014
Dear Mr. Paul L

Thank you so much for your lovely review... and you came back! we really appreciate our loyal guests!

I am glad you enjoyed your dinner and service at our Fireside Steakhouse & Bar and breakfast the next day... We are the only hotel that offers hot "made-to-order" breakfasts...

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you. Wish you all the best and we look forward to welcoming you back to The Plaza Hotel.

Shatha Al-Reihani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Vancouver, Canada
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 July 2014

I always stay at the Plaza when going through Kamloops. Great location, close to restaurants and easy access to the highway - without staying so close to the highway. Nice, clean and friendly staff. They also allow me to have my dog!

  • Stayed December 2013, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BirdieBee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this review, 12 August 2014
Dear valued guest - BirdieBee

Thank you for making The Plaza Hotel your "home away from home"... We love having you here and the staff enjoy serving you.

Thank you for reviewing us 5 out of 5 in all areas!

Wish you all the best BirdieBee and we look forward to welcoming you back soon.

Shatha Al-Reihani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 July 2014 via mobile

Good hotel room. ... But breakfast service sucks. ... We were made to wait for almost an hour after we placed the order from their selected free breakfast menu. We did not order anything special but still it took them one hour to prepare it. With no manager on duty the staff didn't know what they were doing. We had to leave ASAP as this was only a stopover in our long journey. Totally unacceptable.

Stayed July 2014, travelled with friends
Helpful?
1 Thank sameer s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this review, 12 August 2014
Dear Mr. Sameer S.

I was distressed to learn that you were not pleased with our breakfast service. I totally agree with you that it is totally unacceptable to wait for an hour for your breakfast... Please accept my most sincere apologies.

Our goal is to provide our guests with the finest in service and personal attention on a consistent basis, but we have evidently fallen short of your expectations.

We do value your business and I hope you will give us another chance and I will personally look after your stay... Please contact me when you are planning your next trip to Kamloops. We would very much appreciate having the pleasure of welcoming you back to The Plaza Hotel in the near future.

Wish you all the best Mr. Sameer S.

Shatha Al-Reihani
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Saskatchewan, Canada
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 July 2014 via mobile

This is an older hotel, but has some character and has been redone nicely. Room was not overly big, but was clean, comfortable and room enough for a king bed. Complimentary, basic hot breakfast was better than most chain hotel breakfasts. Would definitely stay here again.

Stayed June 2014, travelled as a couple
Helpful?
2 Thank Averagetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ThePlazaKamloops, General Manager at The Plaza Hotel, responded to this review, 12 August 2014
Dear valued guest - Averagetravels

Thank you so much for your lovely review and I'm glad we gained another loyal guest.

On behalf of all the ladies and gentlemen at The Plaza Hotel, I would like to sincerely thank you for giving us the opportunity to serve you and we look forward to welcoming you back soon.

Wish you all the best.

Shatha Al-Reihani
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Plaza Hotel

Property: The Plaza Hotel
Address: 405 Victoria St, Kamloops, British Columbia V2C 2A9, Canada
Phone Number:
Region: Canada > British Columbia > Kamloops
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#2 Romantic Hotel in Kamloops
#3 Best Value Hotel in Kamloops
#9 Business Hotel in Kamloops
#11 Family Hotel in Kamloops
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Plaza Hotel 3*
Number of rooms: 67
Official Description (provided by the hotel):
Kamloops’ Grand Dame and only boutique hotel, The Plaza Hotel, is proudly reopening after an 8-month multi-million dollar renovation which has added style and modern conveniences throughout the hotel while preserving its treasured heritage charm.HERITAGE ELEGANCE WITH MODERN COMFORT.All 67 guest rooms received floor-to-ceiling refits, meeting rooms were given upgraded technology and design and the restaurant was remade with new decor and a brand new menu centered on locally-raised steak.New amenities:• New 24 hour business centre• 32” & 40" Samsung HDTVs• Premium HD entertainment and sport programming• Upgraded complimentary WiFi• Updated paint, wallpaper and colour schemes• New guestroom furniture• Superb triple sheeting and bathroom linens• iPod docking clock radios• Highest quality eco-friendly amenities• New bathroomsRESTAURANT: The newly-renovated Fireside Steakhouse & Bar at the Plaza Hotel is proudly offering a full range of locally-raised Black Angus steaks and other selections in relaxed, heritage surroundings perfect for any occasion. The completely renovated room features warm, inviting decor highlighted by a spectacular two-sided fireplace. The centerpiece of the menu is a wide range of premium Black Angus cuts from Southlands Ranch in Knutsford. This beef, available exclusively from the Fireside Steakhouse & Bar is raised by the Haughton family who have been ranching in the Kamloops area for over 100 years. MEETINGS AND BUSINESS TRAVEL: The Plaza Hotel has a variety of highly flexible, renovated function rooms and expert staff who can help you make your next event an unqualified success. The highly functional meeting rooms can accommodate up to 175 people and are ideal for small and medium size business meetings and social gatherings.WEDDINGS: The Plaza Hotel is an elegant and romantic wedding destination with multiple options for ceremonies and receptions and superb in-house catering from our expert kitchen team. Our experienced staff can offer support and insight in planning and executing a dream day and our newly-renovated guest rooms make a perfect place to end the special day for everyone including the happy couple who will adore our romantic Honeymoon Suite.LIQUOR STORE: Conveniently located at street level, the Plaza Hotel’s Liquor Store offers a wide selection of international and regional select wines, micro brew ales, domestic and imported beers and an impressive selection of spirits from around the world. Whether it’s beers for the BBQ, wine for a special dinner or whiskey for a night around the campfire, our knowledgeable and attentive staff will help you choose the right accompaniment for any occasion. ... more   less 
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Also Known As:
Plaza Heritage Hotel
Plaza Heritage Kamloops

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