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“Comfortable stay in Kelowna”

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Comfort Suites Kelowna
Ranked #6 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Chester, United Kingdom
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Comfortable stay in Kelowna”
Reviewed 18 August 2013

We stayed for five nights as part of our road trip, the hotel lived up to it's name being very comfortable. The breakfast was good, we thought the plastic cutlery and paper plates were fine and they didn't mind food being taken back to the rooms. The room was a good size and very clean, the air conditioning worked well. The pool was quite small and mainly a landing area for the slide, it was very clean though and the hot tub was good for the adults. The weather was really hot during our stay and the only thing the hotel lacked was an outside area to sit and enjoy the great weather.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mpkljp2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 19 August 2013
Thank you so much for sharing your experience on Trip Advisor. I am pleased that you found our hotel to be "Comfortable" and our team welcoming. I do hope that during your five days with us that you were able to enjoy the many attractions, beaches, & city attractions. - We would love to be able to welcome you back on your next Western Canada Adventure.

Warm Regards,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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618 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (127)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Vancouver, British Columbia, Canada
2 reviews
Reviewed 15 August 2013

The customer service here was excellent. Super friendly. The hotel had big rooms was very clean good location. The pool and waterslide were amazing. More family oriented but very nice all together. Good breakfast and lots of parking space.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 19 August 2013
Thank you ever so much for the positive feedback. We are truly pleased that you enjoyed your stay and hope to be able to welcome you back on your next trip to Kelowna.

Warm Regards,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 15 August 2013

This was the first time we stayed at Comfort Suites, we will definitely stay here again. The service was great, the hot and cold breakfast was great for our family of three boys. The ladies Norma and Adrienne were awesome, hot food was hot and an abundance of it. Very attentive,they never let things run out, they were there with refills right away. Selection was great! These ladies were very busy, but took the time to greet the guests ask about their stay. That says alot!
Alwyn the operations manager was friendly, helpful, and always asked about our stay when he saw us. At the front desk we were so friendly greeted by Lee, we were soooo impressed from day one, he was friendly, helpful gave us great suggestions for dinner and activities and always willing to show us directions. Anytime we needed anything he was polite, courteous always attentive. Somedays he was very busy, but always courteous and sooooo pleasant with the guests. Always greeted the guests both coming and going wishing them a good day or night out and when arriving after guests were out for the day, asking how are day went. We also met Jen who worked at the front desk, always polite and courteous, again took the time to greet guests arriving and departing.
We met The Manager, Carla today to inform her of wonderful our stay has been. Outstanding! Thank you to the Housekeeping staff you ladies were very busy, and did a great job. Thank you all so very much for making our stay so comfortable! The waterslide , pool and hot tub were great our boys loved it and so did my husband! We will definitely recommend Comfort Suites to all of our friends and family! Cheers to all of you! The Huyghe's

Room Tip: Third floor was a great spot to be!
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 19 August 2013
Huge Thank you so much for the wonderful comments. Sincerely, I do know that each member of our team is truly thrilled to have received your feedback- thank you ever so much!!! Simply- WOW. On behalf of our entire team- it sincerely was everyone's pleasure to be able to be apart of your Kelowna visit - we do hope to be able to welcome you back on your next visit. May I wish you and your family - all the best always,

Kind regards,

Carla Carlson
General Manager
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Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 August 2013 via mobile

Been coming to kelowna several times a year for years. Tried several hotels.

I need space. Most spacious I've found yet.

Hotel is excellent in all other of the usual factors, front desk staff in particular.

Only drawback is the location - you are not close to the beach. And will have to dive down the main drag 10 mins to get downtown; however they're are plenty of restaurants and shops around the hotel and in any event the pool and waterside blunt my kids desire for the beach.

Best hotel/value off the beach I know of, hands down.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 19 August 2013
Thank you so much for the Hands Down- Thumbs Up! It was our pleasure being able to welcome you and your family to our hotel; I do know our front desk team truly appreciated being able to assist at all times. Thanks too for "chatting" with me before your check out; it's always a pleasure to hear great comments and know that the guest services that the front desk agents provide are appreciated. Thank you ever so much for taking the time to share your experience on Trip Advisor and we look forward to welcome you back to our "not on the beach" location on your next Kelowna visit. Cheers

All the best always,

Carla Carlson
General Manager
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Abbotsford
Level Contributor
38 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 August 2013

After staying in Duluth & Minneapolis, when we opened the door to our Comfort suite in Kelowna, we both agree that this is the way it should be. Continental breakfast was busy so should have had breakfast a bit earlier.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rudy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 13 August 2013
Thank you for taking the time to share your stay experience on Trip Advisor. I am so pleased that your guest room was almost perfect :)- Sincerely, it is so nice to receive your positive feedback- and we hope to be able to welcome you back in the future.
Until then, all the best always,

Warm regards,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 August 2013

This hotel was amazing from check in to check out. It is a bit more expensive but you get your value for it. Modern look, great pool and water slide, room was extremely clean and bed was very comfortable. The staff was beyond accommodating and friendly from the young man who checked us in to the women serving breakfast. We checked in at 9:45 pm and they kept the pool open so our 6 year old could have time to play and that made everyone happy after a long day of driving. The free breakfast was delicious with waffles, eggs, bacon and all other cold breakfast options. I will be checking here first the next time I plan to come to Kelowna.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VeronicaGP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 13 August 2013
Thank you ever so much for taking the time to share your positive comments regarding your recent stay with us! I am so pleased that your child was able to enjoy the pool at your late arrival. Sincerely, thank you so much for acknowledging the services that our team provided and truly do appreciate your feedback. We do hope to be able to welcome you back in the future!

Warm Regards,

Carla Carlson
General Manager
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Slave Lake, Canada
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 August 2013

Excellent hotel for families. The kids spent hours on the waterslide and in the pool. The complimentary hot breakfast was a pleasant surprise and had something for everyone. We were able to book online and by joining their affinity program (which is free) saved quite a bit of money off the regular room rate. All of the hotel staff was extremely helpful and pleasant and the hotel is within walking distance of many good restaurants. Shoping and parks are also close by. I would definitely recommend this hotel to families visiting Kelowna.

Room Tip: It was cheaper to book two queen/double rooms side by side then to book the suite for 6 people.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Trips4Kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 13 August 2013
Thank you for taking the time to make write up regarding your recent stay. You are right- the best "deal" is our Choice Privilege offering with the advance purchase plan. I am thrilled you were able to book this for your travel in Kelowna. Thank you so much for the positive feedback! We hope to be able to welcome you back on your next stay in Kelowna.

Until then,
All the best

Carla Carlson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Kelowna

Property: Comfort Suites Kelowna
Address: 2656 Highway 97 N, Kelowna, British Columbia V1X 4J4, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kelowna
#2 Best Value Hotel in Kelowna
#2 Romantic Hotel in Kelowna
#3 Business Hotel in Kelowna
#3 Green Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Suites Kelowna 3*
Number of rooms: 83
Official Description (provided by the hotel):
One of Kelowna's Newest Hotels! The Comfort Suites offers gold award winning guest services and spacious contemporary decor. All suite hotel with FREE hot breakfast, indoor waterslide and splash pool, FREE wireless internet, cardio and business centre. Collect reward points for more free stays! Top awards for Trip Advisor in Kelowna and top 15 in Canada for Trip Advisor. Great Place to Stay:Great Rooms & Great Staff. - Comfort Suites Your Central Location to Kelowna and Okanagan Valley. Ski, Golf, Wine Business - Enjoy your time at the Comfort Suites. ... more   less 
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Also Known As:
Comfort Suites Kelowna Hotel Kelowna
Comfort Suites Kelowna Okanagan Valley, Canada

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