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“Great Hotel”

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Comfort Suites Kelowna
Ranked #5 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Fruitvale, Canada
Level Contributor
160 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Great Hotel”
Reviewed 4 January 2014

Can't say enough about this hotel. We had to make an unexpected stay in Kelowna. We called at the last minute (standing at the airport!) and booked a room. We hadn't stayed there before but it was close to what we needed to do. The woman on the desk was extremely friendly and helpful. Our room was clean and comfortable. The bed was comfortable and there was a choice of firm or soft pillows. This was heaven. Usually I need to bring my pillow from home to get a firm pillow. Nice to find a hotel that offers the choice. The breakfast in the morning was wonderful. The breakfast room itself was very large so there was lots of space. Breakfast included eggs (both hot and cold), bacon, two kinds of waffles, lots of bread choices, pastries, three selections of fresh fruit, yogurt and lots more. The pool area looked wonderful but since this was an unexpected trip we didn't get a chance to use the pool or hot tub. Next time. Check out was really easy. We will be back.

Room Tip: Our room was 205 and it was very quiet.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 5 January 2014
Thank you so much for taking the time to share your experience on Trip Advisor. I truly to appreciate the wonderful comments and feedback. We are near the airport so I am pleased too that you chose our location for your impromptu stay. Thank you ever so much and I truly do hope that we are able to welcome you back to the Comfort Suites on your next Kelowna adventure.

Warm Regards,

Carla Carlson
P.S. Thanks too for sharing your tip with Trip Advisor Readers. All the best for a wonderful 2014!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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641 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Any
English first
Malmo, Sweden
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 January 2014

We stayed on Dec27-28. We chose this hotel for the indoor pool/water slide for our 3 year old and the terrific free breakfast. Room was very clean and fresh.
Only problem was after they took the $200 damage deposit when we arrived I didn't receive it back even a week later. I called the hotel and they had to fix it by manually refunding otherwise it could have taken up to 2 weeks longer. I've stayed at many hotels and have never had this problem. Usually they make the deposit reservation, not actually withdrawing anything. Anyways, it was a good thing that I didn't need the cash right away.
Saying that they were very service-minded and I would recommend the hotel anyways!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alex d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 3 January 2014
Dear Alex:

Thank you so much for staying with us and sharing your experience on Trip Advisor. Yes, with bookings made through Expedia, we do require a 200.00 preauthorization at check in. This typically is voided on check out however, it appears our front desk agent did not complete this on your departure. I do apologize. Alex, I do truly thank you though for your comments and thank you so much for your commendations regarding our guest services. The team at the Comfort Suites truly do their best to ensure best services. We hope to be able to welcome you on your next BC adventure.

All the best

Carla Carlson
General Manager
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Osoyoos
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 January 2014

We stayed one night recently. Was a great stay. The room was very nice. The first room assigned to us the door would not close and lock. when brought to the clerk's attention we were given another room. Breakfast in the morning was awesome. not just continental but a hot breakfast with bacon eggs and waffles. the staff was very cheerful and helpful. It was our second stay at the hotel. and will stay again.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 3 January 2014
Thank you so much for your recent stay. I truly do appreciate you taking the time to share your experience on trip advisor. I do apologize for your concern with your guest room door; we have ensured to provide this information to our maintenance person for correction. Thank you once again and we look forward to seeing you on your next Kelowna stay.

All the best

Carla Carlson
General Manager
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Level Contributor
52 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 31 December 2013 via mobile

We have stayed in various hotels but this was the best stay! The staff was very friendly. The rooms clean and comfortable. Close to shopping and restaurants. Relaxing! The family enjoyed every minute of it! Will recommend this hotel for sure!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank iluvcello
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 3 January 2014
Thank you so much for taking the time to share your experience on Trip advisor. I am so pleased that you enjoyed your time and truly look forward to welcoming you back in the future.

May all of us at Comfort Suites- wish you an amazing 2014

Warm Regards

Carla Carlson
General Manager
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Kelowna
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 December 2013

My hubby and I recently needed to have a quick "getaway" in our own city - and heard that the COMFORT SUITES has jacuzzi tubbed rooms. So decided to try it out. We like nice properties and try to stay in as nice a hotel as possible... this one was wonderful. The room was HUGE... a large sitting area with TV - couches plus dining table - large bathroom with tub and shower - very tastefully decorated.. a little kitchenette - with coffee/ tea station and sink and microwave but the highlight was the King bedded jacuzzi bedroom . It was absolutely beautiful. The jacuzzi tub was in the corner of the room and the KING bed was tastefully setup with an array of pillow choices and comfortable linens. All staff we encountered was very friendly and helpful. Morning breakfast has many options - from self making waffles - both regular and cinamon flavouring - fruit - bacon - eggs - cereals - juices, yogurts, muffins and
danishes. The variety of coffee and tea selection was also larger than expected. I suppose that the reason this hotel is most known for is the large indoor waterslide. Great addition for families. Very fun!
I would highly recommend this property. Rates are very reasonable.. and the hotel is extremely clean with friendly staff. Thumbs up ...

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reenie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 27 December 2013
Thank you ever so much for the wonderful comments regarding your recent stay. I am so pleased to have your "thumbs up" and on behalf of the entire team- thank you for the accolades. I am thrilled that you enjoyed your recent staycation- and executive Jacuzzi suite- it truly is a perfect room type for a super getaway.

Thank you once again and we hope to be able to welcome you back in the future for your next adventure (I hope you signed up for Choice reward program- the points do add up quickly).

May I wish you all the best and wish you a super 2014.

Kind Regards

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salmon Arm, Canada
Level Contributor
27 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 25 December 2013

Pool, hot tub and slide make this a great stay for us for Christmas.
Lots of room even when there are others enjoying pool etc. at the
same time. Pool wasn't even really cold like some others.
Good location for our family.

Room Tip: closest to stairs for the pool
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank connie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 27 December 2013
Thank you so much for sharing your experience on Trip Advisor. I am so pleased that you enjoyed your stay and pleased that your family enjoyed our indoor swimming pool- Yes, we do try to ensure the temperature is "just right" :) and in line with all BC standards.

We hope to be able to welcome you back in the future on your next getaway to Kelowna. Until then, may I wish you all the best too for a wonderful, healthy and happy 2014.

Warm Regards

Carla Carlson
General Manager
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Edmonton, Alberta, Canada
1 review
Reviewed 13 December 2013

I came to kelowna for work. The hotel felt like home. So clean and COMFORTABLE. The GM Carla and Ops manager Alwyn are so pleasant to deal with. I would highly recommend the Comfort Suites Hotel!!!!!!

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ravi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 14 December 2013
Thank you ever so much for taking the time to share your experience on Trip Advisor! Your positive comments are so truly appreciated! I am so pleased that you feel that the Comfort Suites is like your home away from home! We look forward to welcoming you back on your next Kelowna visit- Wish you much success for all of your business dealings and a wonderful 2014 too!

Warm regards

Carla Carlson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Kelowna

Property: Comfort Suites Kelowna
Address: 2656 Highway 97 N, Kelowna, British Columbia V1X 4J4, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kelowna
#2 Romantic Hotel in Kelowna
#2 Best Value Hotel in Kelowna
#3 Business Hotel in Kelowna
#3 Green Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Suites Kelowna 3*
Number of rooms: 83
Official Description (provided by the hotel):
One of Kelowna's Newest Hotels! The Comfort Suites offers gold award winning guest services and spacious contemporary decor. All suite hotel with FREE hot breakfast, indoor waterslide and splash pool, FREE wireless internet, cardio and business centre. Collect reward points for more free stays! Top awards for Trip Advisor in Kelowna and top 15 in Canada for Trip Advisor. Great Place to Stay:Great Rooms & Great Staff. - Comfort Suites Your Central Location to Kelowna and Okanagan Valley. Ski, Golf, Wine Business - Enjoy your time at the Comfort Suites. ... more   less 
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Also Known As:
Comfort Suites Kelowna Hotel Kelowna
Comfort Suites Kelowna Okanagan Valley, Canada

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