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“STUPENDOUS”

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Comfort Suites Kelowna
Ranked #5 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Saskatoon, Canada
Level Contributor
63 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“STUPENDOUS”
Reviewed 24 June 2014

MORNING BREAKFAST
Thank you NORMA for Waffle Making Class 101
Norma is an exceptionally friendly, helpful member of the staff.
If I could hire Norma to my business she'd be a definite asset to the members of the team.
All the staff are very efficient and friendly from check in to check out
Very clean well maintained facility.
Having worked managing High End apartment complexes and Independent Retirement Homes I (we) know what to look for beneath the surface.
Well done - - the awards you have won in the past are a reflection of your ability to operate a winning facility.

Room Tip: Use Enterprise Avenue behind the hotel. which runs parallel to Harvey Avenue (the highway) to trave...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OLDBIKER42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 10 July 2014
Thank you so much for the wonderful accolades regarding our amazing Breakfast Bar attendant- Norma. She truly provides fabulous guest services and 101 waffle making training- I am so very pleased that you recognized this.

Thank you for the Stupendous headline and we hope to be able to welcome you back on your next Kelowna adventure.

Kind regards,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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630 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (132)
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English first
Kamloops
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 June 2014 via mobile

Stayed June 13-15 for son's lacrosse tournament. I have stayed in this hotel before and have found the staff very friendly and the rooms very spacious and comfortable. The complimentary breakfast has a good selection and there is a large amount of seating. Access to the hotel can be tricky if you're coming in from the south side. The only down side to this hotel is the fact that they will not be flexible on late check out times. This can be a bit of an inconvenience for teams playing mid morning games. Rates are compare able to most other hotels in the city.

Stayed June 2014, travelled with family
Helpful?
Thank Debbie-mgr R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 10 July 2014
Thank you so much for sharing your experience at our Kelowna Comfort Suites on trip advisor. I am pleased that you found your stay good for your team and that the rooms were comfy. Thanks too for mention regarding our hotel team- truly all do their best for guest services.

You are absolutely right, travelling from city centre back to our hotel is a bit tricky. The Commerce street Left hand turn brings our guests into the back entrance of our hotel. I will ask my associate if there is a way we can get this updated on Google Maps. Thanks for the comment.

At times we are able to provide early check in and late departure however, this depends on the busyness of the day and the numbers of staff able to ensure full clean prior the next arrival. Its unfortunate that we were not able to extend late check out during the Spring Break.

For now, thank you once again for sharing your feedback and we hope to be able to welcome your team next tournament season.

Kind regards,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge
Level Contributor
74 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 11 June 2014

We booked this as a couple so one of the big beds was wasted but we knew that before we arrived. Have an argument and use both! Check in was friendly and efficient. Wi-Fi was fast and painless to connect. The "pool" is a lot smaller than the (wide angled) pictures suggest but the kids who were playing in it were obviously having fun. Breakfast was very good, all you could eat and more. The crispy streaky bacon isn't what us Brits are used to but it ain't Britain so don't complain. We had a room on the 4th floor, nice view and no noise. I'd recommend Joey or Montanas grill as places to eat, both within 15 minutes walk. Joey is more upmarket but I prefer Montanas. Would stay there again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank frotterman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 5 July 2014
Thank you so much for sharing your comments on Trip Advisor. I am pleased that you enjoyed your stay and time in Kelowna. Thank you as well for sharing your comments regarding the restaurants near our hotel.

Thank you for taking the time to make your positive comments and we hope to be able to welcome you back on your next Canadian adventure.

Kind regards

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
British Columbia, Canada
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 June 2014

Stayed May 2014 with family. Check in was quick and easy and the staff were friendly. While we were checking in the front desk staff asked the housekeeping staff if our room was ready to which she replied "yes". Upon checking out our room we noticed that the toilet had been used and not flushed!! This was not a good first impression. Now I'm assuming the entire bathroom wasn't really cleaned either, so I pulled out the Lysol wipes. The rest of the room seemed ok, but since I was already grossed out, it didn't really feel clean. We did receive a courtesy call from the front desk shortly after, but by this point I had wiped everything down and didn't feel like changing rooms or having someone come clean again, so I did not mention it.
Besides that, the staff were nice, the kids enjoyed the pool and water-slide, and the breakfast was average. The a/c worked well, bed, pillows and linens were nice, (kids shared the sofa bed) and there was a fridge and microwave which were convenient. Coffee was good too. Parking lot was almost full when we arrived back in the evening, but it was fine during the day. Our room was next to the laundry room, so we were a little concerned, but we had no issues with noise. Location was ok, lots of restaurants and stores within a short drive, nothing really you can walk to.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank afon_fam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 9 June 2014
Thank you so much for taking the time to share your experience on trip advisor. I do hope that you enjoyed your time in Kelowna.

I do apologize for the condition of your bathroom. Please know that we do courtesy calls so that we can "make things right" if there are any concerns; it is unfortunate that you did not let our front desk agent know at that time. I will be providing your comments to our housekeeper supervisor as a reminder for focus on housekeeping check of rooms. thank you for letting me know.

For now, and again- thanks so much and I do hope that we are able to see you again in the future. May I wish you all the best always,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Huntsville, Alabama
Level Contributor
790 reviews
564 hotel reviews
common_n_hotel_reviews_1bd8 308 helpful votes
Reviewed 5 June 2014

Check in was efficient and friendly and there was plenty of parking available. The lobby of the hotel is beautiful and very nicely decorated. There is a large swimming pool with a three story slide just off the lobby. There is a small fitness room with no water available. Our room was large and well appointed - I walked in and commented that it was a nice room. The AC didn’t work well in our initial room and we asked for another - the clerk graciously moved us. The AC worked great in the new room. The hotel reserves their fourth floor for elite guests and has a nice fruit bowl set out on that floor. Our new room (on the third floor) had the nightlight in the bathroom not working and the sink did not drain worth a darn. I can’t understand why the folks who clean the room didn’t notice the problem. The bed slept well. There was a recycle bin in our room which made recycling easy (I notice this in lots of Canadian hotels and appreciate it). Breakfast was adequate and they had a choice of bold coffee which I appreciated. Their OJ was very good.

Stayed June 2014, travelled as a couple
Helpful?
Thank AGoingGal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 9 June 2014
Thank you so much for taking the time to share your experience on Trip Advisor.

I truly do appreciate your objective comments-you are absolutely right regarding the check of drains. Please know that I am sharing your feedback with our maintenence and housekeeping team to ensure that any challenges are timely communicated and repaired for best guest stay. Please know that your comments will be used in our training of the new team as well.

thanks once again and I hope to be able welcome you back to the Comfort Suites on your next Kelowna adventure. The "bold" coffee will be waiting for you; it truly is delicious.

All the best
Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salt Lake City, Utah
Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 June 2014

Rooms are clean and comfortable. Lobby is a nice place to sit and relax. Great family hotel, especially if you have kids that like pools and water. Exercise room is nice and equipment is in good condition. Located on main road through Kelowna. Pillows are full size and great assortment to fill anyone's needs.

Room Tip: Ask for a room away from the road.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 9 June 2014
Thank you so much for taking the time to share your comments on trip advisor. I am pleased that you found our location to be of value and provide a great stay. I do hope that you enjoyed your time in Kelowna, and hope to be able to welcome you on any future stays.

Kind Regards,

Carla Carlson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 4 June 2014

The rooms are clean and nicely decorated. They have definitely thought of the little things like extra plugins for charging all your various phones and tablets.

There is a pool and hot tub here. The hot tub I must say is probably the hottest one I have ever been in. I don't think it has ever taken me that long to submerge myself in a hot tub trying not to shock my system. We couldn't hang out in there long before overheating and my wife loves heat so it wasn't just me. They could probably drop it down a few notches.

The morning breakfast was excellent with English muffins, eggs, bacon so you could make your own breakfast sandwich. They also had a few waffle makers. One of the better complimentary breakfasts I've had. The only problem is it closes at 9:30 so if your planning to sleep in you might miss some good food.

The front desk staff were very friendly on check in and check out. Everything went very smoothly.

Would definitely stay here again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CalgaryFun_and_sun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ComfortSuitesKelowna, General Manager at Comfort Suites Kelowna, responded to this review, 9 June 2014
Thank you for taking the time to share your comments on trip advisor. I am pleased that you enjoyed your stay and found the recharge stations to be of assistance.

Truly sorry that the hot tub was too hot for you. Temperature is a "personal" type experience- but please know that our hot tub is kept at the mandatory temperatures as per interior health and the design of the hot tub. I have checked our records, and these do show that the temperature was right on the mark. Sorry, it was too warm- I do hope that you were able to enjoy the cooler splash pool.,

Once again - thank you so much for your comments- and we do hope to be able to welcome you back in the future.

Kind regards,

Carla Carlson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Kelowna

Property: Comfort Suites Kelowna
Address: 2656 Highway 97 N, Kelowna, British Columbia V1X 4J4, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Kelowna
#2 Best Value Hotel in Kelowna
#2 Romantic Hotel in Kelowna
#3 Green Hotel in Kelowna
#3 Business Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Comfort Suites Kelowna 3*
Number of rooms: 83
Official Description (provided by the hotel):
One of Kelowna's Newest Hotels! The Comfort Suites offers gold award winning guest services and spacious contemporary decor. All suite hotel with FREE hot breakfast, indoor waterslide and splash pool, FREE wireless internet, cardio and business centre. Collect reward points for more free stays! Top awards for Trip Advisor in Kelowna and top 15 in Canada for Trip Advisor. Great Place to Stay:Great Rooms & Great Staff. - Comfort Suites Your Central Location to Kelowna and Okanagan Valley. Ski, Golf, Wine Business - Enjoy your time at the Comfort Suites. ... more   less 
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Also Known As:
Comfort Suites Kelowna Hotel Kelowna
Comfort Suites Kelowna Okanagan Valley, Canada

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