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“Would stay here again...”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
Reviewed 28 January 2013

Service at check in was very good. The rooms are nice and comfortable. Great for business trips. There's no running out of AC outlets. Some hotels lack the business amenities. Not this hotel. Room was very comfortable and up to date. Would definitely stay here again. The restaurant is not a place I can recommend. When we walked in, there were 4 staff members standing and talking. Not really doing much but having a powwow. The breakfast buffet is pretty sad. I should have taken pictures for this review. Not worth it. I would order off of the menu..

Room Tip: Don't buy into the room/breakfast package. It's not worth it. There are other restaurants...
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  • Stayed: January 2013, travelled on business
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2  Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 30 January 2013

Thank you for taking the time to share your thoughts with our viewers. I am so pleased that you enjoyed our guest rooms and the various amenities provided. We do try to ensure the business traveller has all the necessary amenities to make their stay easy and comfortable.

I do regret your experience with ORA restaurant and the complimentary breakfast buffet therein. We are working closely with the restaurant manager to ensure we bring the quality up to our standards. We will be moving this back to the Hotel's Atrium on March 1st.

Thanks again for your comments and we'll hope to welcome you back sometime in the near future.
Sincerely,
Rosemary Paterson

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1,021 - 1,027 of 1,227 reviews

Reviewed 25 January 2013

It was a very nice place to stay, we strongly recommend this place to our friends . The front desk staff were really friendly. Coming back Toronto, we checked in really late, we wanted to stay on 3rd floor in the tower and we did.. There was no problem..

  • Stayed: January 2013, travelled with family
    • Location
    • Rooms
    • Cleanliness
Review collected in partnership with Best Western
1  Thank ALICIA M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 28 January 2013

Thank you very much for taking the time to share your review about your recent stay. I am so pleased that you enjoyed your room and the front desk services. Hopefully you had a chance to enjoy your complimentary breakfast and other facilities during as well.

Thanks again for writing and hopefully we'll accommodate you again in Kelowna in the future.
Sincerely,
Rosemary Paterson

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Reviewed 19 January 2013

  • Stayed: January 2013, travelled as a couple
    • Value
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Review collected in partnership with Best Western
Thank SHEILA K
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 22 January 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 9 January 2013

Stayed for two nights before moving onto Big White and found it a great place to stay. Stayed in a fairly basic 2 double bed room that was adequate in size, but bathroom was larger than average and everything was very clean. Room had a fridge which is something we always desire but often find missing. Hotel has indoor heated pool, outdoor hot tubs, very basic fitness facility, great complimentary breakfast and free wifi. Walking distance to the Mall and Walmart, but if you are looking for cold weather gear go to the work wear shop next door. Has a number of adequate resturants that are also walking distance. Reception were helpful, late checkout to 1pm was offered, as was bag storage and we left a bag that we didn't want to take on our ski trip. We will stay again.

Room Tip: Get room overlooking the courtyard as these have no road or parking lot frontage
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  • Stayed: January 2013, travelled with family
    • Value
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    • Sleep Quality
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1  Thank Stephen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 22 January 2013

Thank you very much for taking the time to share your wonderful comments about your recent stay. I am so pleased that you enjoyed your stay with us and had a great opportunity to check out the whole hotel facility as well as the nearby area! Your feedback and tips for our readers is great to see...thanks!

I do hope that you enjoyed your stay at Big White Ski Resort and look forward to the opportunity of accommodating you again in the future.
Sincerely,
Rosemary Paterson

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Reviewed 9 January 2013

I stayed here overnight with my family of 5 on our way to Big White for skiing and found the hotel very comfortable, staff friendly, and rooms (with cork floors) very spacious. The hotel has a couple of outdoor hottubs, a business centre and a very large lobby area with comfortable couches to kill some time, complete with free coffee on offer. The full buffet breakfast (often included) is also quite good.

  • Stayed: January 2013
    • Value
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Thank Andrew255103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 22 January 2013

Thank you very much for your terrific review. I am really pleased to hear that you enjoyed your stay in our "cork floored" rooms. We have a huge variety of rooms providing many different options to suit everyones needs whether it be a family, a couple, a single, kitchen suites, for guests with special needs, longer stays or pet friendly. The options are many and varied.

I am pleased that you also enjoyed the other facilities and complimentary full buffet breakfast, lobby coffee station etc.

I do hope that you enjoyed your visit at Big White Ski Resort. Hopefully you will stay with us on another occasion. Thank you again.
Sincerely,
Rosemary Paterson

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Reviewed 7 January 2013

We were pleased with this hotel. We stayed in the tower which is quiet because it is concrete. The rooms were recently renovated. They were spacious enough for my husband, daughter and myself. There were two comfortable queen beds.
The bathroom was a nice size and there was plenty of counter space.
The breakfast ORA room was nice. We were late coming down for breakfast all three mornings and maybe that was why the pancakes seemed to have been kept warming a little too long. But they had made to order omelettes and their hash browns and bacon were good. The fruit salad and yogurt were good so we could not complain.
For some reason the pool was empty while we were there but the two small hot tubs were fine.
Check in and check out were fast.
We would stay there again as we felt it was good value.

Room Tip: Any tower room would be fine.
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  • Stayed: January 2013, travelled with family
    • Value
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1  Thank traveladventure07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 22 January 2013

Thank you very much for taking the time to share your comments and experiences regarding your stay with us! I am really pleased that you and your family enjoyed your room, overall facilities and the complimentary hot breakfast buffet. I apologize that the pancakes were a little dry, and have addressed this with the kitchen management.

I regret that the pool was empty during your stay with us. It was time for a full maintenance of the pool including repainting so it is out of service for most of this month. However, as you mentioned, the hot tubs were not affected.

Again, thanks for great comments. We will look forward to welcoming you back in the future.
Sincerely,
Rosemary Paterson

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Reviewed 30 December 2012

The room was excellent as always. We have never had a bad experience staying at best westerns. If anything, we have always been pleasantly surprised either with the decorating of room and or the hot breakfasts. Love it

  • Stayed: December 2012, travelled with family
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Review collected in partnership with Best Western
Thank Carrie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this reviewResponded 22 January 2013

Thank you for taking the time to share your wonderful comments! It is always great to hear that our efforts are being recognized by our guests and I will be very pleased to share this with my team.

Thank you again and we will look forward to welcoming you back in the near future.
Sincerely,
Rosemary Paterson

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Address: 2402 Highway 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Business Hotel in Kelowna
#2 Spa Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range: £86 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley, Canada

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