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“Beds comfortable but no hot water”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
Kelowna, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beds comfortable but no hot water”
Reviewed 19 February 2014 via mobile

Recently stayed here the last couple of weeks both in tower and lower level rooms. The beds are comfortable however they have had boiler issues recently on 4 occasions there was warm water but no hot water for shower and sinks. Their explanation boiler issues and gave me credit and food voucher. Just stayed again last night and this am same issue no hot water only warm water. Was going to stay another 3 nights but that was final straw checked out this am and booked sheraton instead so make sure you have hot water if you plan on staying here

Tommy

Stayed February 2014, travelled on business
Helpful?
Thank tommyklh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 21 February 2014
Thank you Tommy for your comments. I'd like to extend my sincere apologies for the problems that you've experienced. We had plumbing work done on Feb 6th and since then we've had sporadic problems with hot water. Unfortunately, the link between the work on the 6th and shortage of hot water at certain times of the day wasn't realized until the 18th. The mechanical system is extremely complicated and we've had plumbing and engineer people in this week to correct the issue. We believe we have the solution and are working diligently to correct it today.

Again, please accept my apologies. I hope that you will consider trying us again in the near future. I would ask that you contact me directly at 250-979-6901 to make your reservation so I can take care of some details and ensure you have a wonderful stay.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,106 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
Date | Rating
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English first
Kelowna, Canada
Level 1 Contributor
4 reviews
Reviewed 17 February 2014

The rooms are first class and the complimentary breakfast is the best that I have ever had. There is a wide variety of food to choose from. The location is conveniently located in proximity to malls, restaurants, and grocery stores.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Art M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 19 February 2014
Thank you so much for your terrific review! It is always wonderful to know that our guests enjoy all aspects of their stay with us....and it's great to know that our breakfast "knocks it out of the park"!

Thanks again and we will hope to welcome you back in the near future.
Best regards,
Rosemary Paterson
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Kamloops, Canada
Level 4 Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 February 2014

We spent one night at this hotel, and we were in the tower. It is located right in the middle of the Kelowna, close to shopping and good restaurants near by.
Our room was comfy, had a nice view, and quiet (though it did get louder in the morning with all the sports teams leaving).
Will stay here again.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kriddy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 12 February 2014
Thank you very much for your great review. I am thrilled to know that you enjoyed your stay with us and the central and easy location of our hotel within the city!

Thanks again for taking the time to share your thoughts with our readers. We will look forward to welcoming you back in the near future!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 February 2014

Thishotel has a central location , is kid friendly with a well kept pool. Stayed here several times. Many great golf courses within a few miles. It is possibly the premier Best Western hotel in British Coumbia.

Room Tip: Book early
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 12 February 2014
Thank you so much for your wonderful review; it is always appreciated to know that our facility and team are providing a "premier" experience for our guests. I am very pleased to know that you've chosen to stay with us many times and thank you sincerely for your hotel and brand loyalty.

Thanks again and we will look forward to welcoming you back to stay with us again in the near future!
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Penticton, Canada
Level 5 Contributor
60 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 8 February 2014

We spent one night at this hotel and found it was a very bubbly happy place. It was February and -16C. The indoor pool was full of kids having a great time and the outdoor hot tubs were full as well. We went for supper at the ORA restaurant and had a great experience. Definitely worth staying here if a good time is wanted.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roddinbc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 12 February 2014
Thank you very much for your terrific review! I am so pleased to read that you thoroughly enjoyed your stay with us including a lovely dinner at our ORA restaurant. Yes, it was a busy few days with a city wide tournament but we love to be a 'happening' hotel with lots going on. :)

Again, thank you for sharing your comments and we'll hope to welcome you again in the near future!
Kind regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kelowna, Canada
Level 3 Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 4 February 2014

We stayed at the hotel in the midst of moving to Kelowna and were stressed, tired and achy. We had a lovely ground floor outside room handy to an entrance so it made getting in and out of the hotel very easy. We were also able to park in front of our window and "keep an eye" on things. The room was surprisingly plush, as were the beds, and we were extremely comfortable. The décor and the amenities were superior to many similar hotels at which we have stayed. We had everything we needed and then some. We had dinner by room service on two nights and the food and service were great. The staff were very friendly and helpful. We would definitely stay here again and would recommend it to anyone.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank keeshasmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 7 February 2014
Thank you very much for your wonderful review! I am so pleased to hear that you enjoyed your stay with us and some of the amenities including the higher quality guest room details and amenities plus the great room service!

I appreciate you taking the time to write the review. Hopefully we can ask that you recommend your visitors to stay with us! :)

Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Coquitlam, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 February 2014

Nice Hotel except for the very noisy HVAC unit in room. Unit was so loud it drowned out the TV every time it cycled on. Otherwise the stay was pleasant. Good comp breakfast. Comfy bed and room. Central location. Close to restaurants and services.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank BuBa321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 3 February 2014
Thank you very much for taking the time to share your comments re your past stay. I am truly sorry that the HVAC was noisy for you in your room. I don't know if you called to the front desk to have maintenance check it out but I'll have maintenance check it as I believe I've tracked your room number to 119. Usually the HVAC is something that can be controlled or fixed fairly quickly; I would urge any guest of any hotel to call the front desk to report any issues. I am happy to know that you enjoyed all the other aspects of your stay with us.

Again, thank you for letting us know that there was a concern. I appreciate the opportunity to correct the issue as quickly as possible. I hope that we can accommodate you again in the future.
Sincerely,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Property: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Spa Hotel in Kelowna
#2 Business Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley, Canada

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