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“Good value accommodation”

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Best Western Plus Kelowna Hotel & Suites
Ranked #3 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersGold level
Sydney, Australia
Level 6 Contributor
128 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Good value accommodation”
Reviewed 17 May 2014

The Best Western Plus Hotel and Suites is a good option for either business or pleasure in Kelowna. The hotel is situated several kilometres from Kelowna's CBD, so if you need to be in the city for business somewhere closer may be a better option. The same goes for restaurants or visiting attractions.
Otherwise, the rooms are spacious, clean and have the usual inclusions required for a comfortable night's accommodation.
My only comment is that the hotel appears to cater for a number of coach tours, and this means it can be quite busy at breakfast time.
Some renovation work is currently being undertaken, but the inconvenience is minor, if any.

Room Tip: Rooms in the tower have the advantage of views and are quite large. The disadvantage is, that depend...
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  • Stayed May 2014, travelled solo
    • Value
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Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 21 May 2014
Thank you kindly for your great review. I truly appreciate you taking the time to share your comments and am very pleased that you enjoyed your stay with us. We are located center in the city but about a 10 minute drive from the downtown core; we have easy driving access to all attractions, wineries and golf courses!!

We do have some Coach tour travel but it is sporadic. Our complimentary hot breakfast buffet in the bright and spacious Atrium can seat over 90 people at any given time, plus on sunny days, we have additional seating on the patio and grass courtyard.

Thank you again and we'll hope to welcome you back in the near future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (199)
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English first
Kamloops, Canada
Level 4 Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 May 2014

With the addition of the new tower, this hotel can stand on it's own with the best of them. A great fitness room, a terrific pool and two outdoor hot tubs. The rooms are beautiful. The exterior is still having a facelift which reduced the parking options but certainly will be nice when done. The location is so handy to all of the main shopping centres and many good restaurants including their own. Other than the fellow upstairs rolling marbles and the fact that I experienced memory loss (forgot my meds, forgot a $14. pie in the fridge)we had a wonderful stay.

  • Stayed May 2014, travelled with family
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Review collected in partnership with Best Western

Helpful?
Thank cjwiggins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 21 May 2014
Thank you for your tremendous review! I am so pleased to hear that you enjoyed your stay and all the wonderful facilities and amenities that we provide. I truly appreciate your patience for the painting facelift that we are giving the exterior of the building and apologize for the inconvenience experienced. Unfortunately, there is never a good time to tackle a project of this nature!

Thanks again for sharing your great comments. We'll hope to welcome you back the next time that you're in Kelowna.
Best regards,
Rosemary Paterson
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Rock Creek, BC
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 May 2014

This facility is one of the best hotels I have stayed at in a long time. From the exterior to the interior everything was clean and tidy. The staff always acknowledged my presence. The room was one of the cleanest hotel rooms I have stayed in. I normally don't have a bath (just showers) in hotels/motels but this one was so clean - I did. Our room was quiet, we slept well both nights. I would recommend this facility to anyone.

  • Stayed May 2014, travelled on business
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Review collected in partnership with Best Western

Helpful?
1 Thank Harrygram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 9 May 2014
Thank you so much for your terrific review. I am so pleased that you enjoyed all aspects of your stay with us and that you found everything clean and tidy. Our team does their best to ensure all aspects are above reproach.

Thanks for choosing to stay with us and we'll hope to welcome you back again in the near future.
Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cranbrook, Canada
Level 5 Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 May 2014

We have stayed in this Hotel twice in the last few months. The rooms are nice, spacious well maintained & very clean. The staff have been extremely helpful even when I turned up with a large trailer & they marked out a parking spot for me. Hassle free stay, good value for money in a comfortable spot close to amenities. Although a little busy at breakfast times this due many to visiting sports teams. I would skip the breakfast & go somewhere locally its not worth the wait.

Room Tip: We stayed in the rooms away from the Tower, nice & quiet.
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  • Stayed April 2014, travelled as a couple
    • Value
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Helpful?
Thank CabinBoy2392
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 9 May 2014
Thank you very much for the wonderful review! I am so pleased that you've enjoyed your past stays with us and it's terrific to hear that the hotel team has taken such great care of you...I'll look forward to sharing that with them! :)

Our complimentary hot breakfast buffet can get very busy on the weekends. The reality is that when we are a full hotel, we could have anywhere from 300 - 500 people! Although we have a lovely big room plus seating outdoors in the courtyard, it's difficult when many people leave breakfast to the last 30 minutes, so we do try encourage guests to leave enough time in case of lineups etc.

Thanks again for sharing your great comments. We'll hope to welcome you back in the near future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level 4 Contributor
33 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 May 2014

Overall we were very impressed & agree with others to not let the exterior fool you. Breakfast excellent, great central location, pool & hot tub fine, flat screens & Wi-Fi, and newly renovated rooms. We would for sure stay here again, and when you get a Manager's Special or AAA then it is added value. If you travel a bit then worth it to get a Best Western Gold Crown membership as the points do up add & they do some great promos. We had most our baseball team stay there & all quite happy, and the hotel was very accommodating when our game went into extra innings resulting in a few late check-outs which was appreciated.

Room Tip: Back side of hotel might be quieter.
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  • Stayed April 2014, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank MICHELLE L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 9 May 2014
Thanks very much for your great review! You'll be pleased to know that we're in the process of painting the exterior of the hotel...it's looking lovely, bright and clean! It's a big project and taking a few weeks but will look great when completed.

I'm so pleased that you and the team all enjoyed your experience with us and we'll look forward to welcoming you back again in the future!

Best regards,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kamloops, Canada
Level 4 Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 2 May 2014

Nice hotel, try to get the tower (I think) since it's attached to the hotel, the rest is not, so you have to walk outside to get to your room - ok if weather's nice, but not ideal. Great complimentary breakfast with quite a bit of gluten free offerings (signs say to ask for gf bread & cereal; hot items- hashbrowns & omelettes - were gf except make your own waffles), mostly friendly service at breakfast. Nice updated bathrooms, rooms clean & very comfy beds. Mineral swimming pool nice & warm.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Dor81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 9 May 2014
Thank you very much for your wonderful review. I am so pleased that you enjoyed our complimentary hot breakfast buffet and that you appreciated the addition of gluten free bread and cereal. I'm glad that you also had time to enjoy our mineral indoor pool. Our tower and main building rooms are all connected in the front, but we do have great guest rooms in the courtyard and geothermal section, both are in the 2 story building on the north side with convenient parking. There is easy access across the courtyard to the breakfast Atrium and lobby.

Thanks again for choosing to stay with us and we'll hope to welcome you back in the near future.
Sincerely,
Rosemary Paterson
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level 6 Contributor
142 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 29 April 2014

We arrived at 9.30am and check-in was only at 3...we thought we would try our luck and sure enough, the front desk staff were friendly and efficient, and with a smile we were told they would be able to accommodate us early. Our room was in the tower and overlooked the courtyard garden. It was large, clean and well appointed. Free local newspapers as well as free Globe and Mail were available in the lobby. Breakfast in the morning is substantial for what is offered as a continental one. There were two kinds of eggs, sausages, an array of pastries, fruit, yoghurts, waffles to be made fresh as well as cereals and juices.
For what you pay, it is super-great value with a smile. They really went all out to show they cared, we loved that

  • Stayed April 2014, travelled with friends
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MAMCalgary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rosemary P, General Manager at Best Western Plus Kelowna Hotel & Suites, responded to this review, 30 April 2014
Thank you very much for your lovely review. I am so pleased to know that my wonderful team took such good care of you and your friends! It's great to know that you enjoyed your room, the amenities and the complimentary full hot breakfast buffet.

Thanks again for sharing your thoughts...I'll take pleasure in sharing them with my team! Hopefully we can welcome you back in the near future.
Best regards,
Rosemary Paterson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Kelowna Hotel & Suites

Property: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Hwy 97 N, Kelowna, British Columbia V1X 4J1, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Kelowna
#2 Spa Hotel in Kelowna
#2 Business Hotel in Kelowna
#3 Best Value Hotel in Kelowna
#4 Family Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Kelowna Hotel & Suites 3*
Number of rooms: 176
Official Description (provided by the hotel):
National Environmental Award Winner! 176 Rooms & suites. Private patios or balconies, many overlooking our 1 acre garden courtyard Restaurant, Pub, Fitness Room. Indoor/Outdoor heated pool, 2 outdoor hot tubs, Wellness Spa, FREE Hot Breakfast Buffet served in the restaurant, FREE internet access in all guest rooms and in our Business Centre. Conference / Meeting Rooms. Centrally located, close to great shopping, award winning wineries and championship golf courses. ... more   less 
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Also Known As:
Best Western Plus Kelowna Hotel And Suites
Best Western Plus Kelowna Hotel Kelowna
Best Western Hotel Kelowna
Best Western Kelowna
Kelowna Best Western
Best Western Plus Kelowna Hotel & Suites Okanagan Valley, Canada

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