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“Clean, Comfortable, Friendly Staff” 4 of 5 bubbles
Review of Kelowna Inn & Suites

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Kelowna Inn & Suites
Ranked #17 of 34 Hotels in Kelowna
Calgary, Canada
Level Contributor
60 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Clean, Comfortable, Friendly Staff”
4 of 5 bubbles Reviewed 19 July 2013

With a good location that's easy to find and close (driving) to everything you'll need, this was a great place to stay.

Four of us on a girl's weekend away were able to fit comfortably (with extra towels, of course!) in the 2 Queen Efficiency Kitchenette.

The breakfast was a basic continental: breads, bagels, cereal, yogurt, juices etc but the certainly made sure there was lots – even on the weekend when there was quite a line up to get food.

It was also a great value for the money for our girl's weekend.

  • Stayed July 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank S_O_Drinnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, 5 August 2013
Dear S_O_Drinnan,

Thank you for your recent visit to the Kelowna Inn & Suites.

We are delighted you chose to stay with us and that your girls weekend was a great success.

We appreciate your review and look forward to welcoming you back again soon.

Sincerely,
Michael Saufferer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

285 reviews from our community

Traveller rating
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    135
    63
    16
    12
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Edmonton, Canada
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 July 2013

The room was well cared for and the staff were attentive and very helpful. Even though our room was close to and facing the busy highway, there was very little noise in our room. I expect the courtyard rooms were even quieter. The only minor negative was that the in-room mini fridge was sitting right on the floor.

Numerous restaurants were close by as was a small mall. The lakeside attractions and park were only a 5 minute drive away. We found the location very busy but if you want to stay at a well maintained facility close to the action - this is a good choice.

Room Tip: Courtyard rooms are probably quieter.
See more room tips
  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kerrycme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, 19 July 2013
Dear kerrycme,

It’s great to hear you enjoyed your time in Kelowna, and that our central location, comfortable rooms and attentive service added to your experience.

Thank you for visiting our city and we hope welcome you to back again soon.

Sincerely,
Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nelson, Canada
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 13 July 2013

Nice clean comfortable hotel, ideally located in Kelowna for business or leisure.

Courteous and friendly staff. I only stayed the one night but would use the hotel again for future business or leisure visits.

  • Stayed June 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Edwin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, 19 July 2013
Dear Edwin_Lin,

Thank you for staying with us and for sharing your review.

It was a pleasure to host you during your stay and we look forward to your future visits to Kelowna.

We are available to assist with your reservations at any time by calling us direct at 1.800.667.6133.

Sincerely,
Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clearwater, Canada
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 10 July 2013

Recently stayed at this hotel with my brother and his kids. The pool was warm and awesome. The hot tub was really nice and hot but the jets were not working well. The young man at the front desk was exceptionally nice and helpful. Always had a smile for you.
We stayed in the loft suite, which was clean and comfortable. I was surprised at how comfortable the beds were. It is close to everything, including 7-11 and starbucks.
The free breakfast was good and included bagels, muffins, toast, yogurts, milk in individual containers, juices, coffee, teas, cereals and fresh fruit.
The free 24 hour coffee in the lobby was nice.
Very nice place for family occasions. I would definitely stay here again.

Room Tip: The lofts are nice with very high vaulted ceilings. I might try for the 2 bedroom suite next time.
See more room tips
  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BarbandGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, 18 July 2013
Dear BarbandGeorge,

Thank you for taking the time share your review.

It’s great to hear about your positive experience in one of our 3-queen loft suites.

We’re glad you enjoyed your stay in Kelowna and look forward to your future visits to our city.

Sincerely,

Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ontario
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 3 July 2013 via mobile

We were going to stay 2 nights however it was Canada Day and HOT and not much to do so we only stayed 1 night. the front desk staff was very kind and did not seem to mind the change in plans? The hotel is a bit worn, but the beds were very comfortable.
The bathroom was another story. Really needed updating! Lighting in the bathroom was dull and fan very noisey. Towels thin.
Clean rooms however pricey for what you get.

Stayed July 2013, travelled with friends
Helpful?
Thank ladygolferontario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
64 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed 27 June 2013

The fellow checking us in was very pleasant. Because the room we were assigned suddenly had to be cleaned, he kindly upgraded us to the jacuzzi suite. It was really nice of him, and he didn't have to do that. (We didn't actually end up using the jacuzzi.)

I helped myself to the free Keurig coffee at check-in. A nice option.

The decor was dated, but everything was clean. All the amenities were there. There was a nice free breakfast in the morning with convenient little juice boxes.

We didn't use the pool, but just peeked into the covered area.

The location is good for people driving - right along the main road. We didn't try the Chinese (?) restaurant attached to it. Parking was free.

All in all, a decent property, especially for the price. If you don't mind grandma-ish decor, then consider this hotel.

  • Stayed May 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank youthfulcruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this review, 5 July 2013
Dear youthfulcruiser,

Thank you for taking the time to share your experience at the Kelowna Inn & Suites. Your satisfaction is certainly fundamental to all that we do, and we’re glad you left a satisfied guest.

Your honest comments visa vie the decor are received and are central when contemplating to our ongoing upgrades.

Thank you again for choosing the Kelowna Inn & Suites and we look forward to you future visits to Kelowna.

Sincerely,
Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kaslo
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 27 June 2013

My husband had a great night's sleep on the bed. He couldn't get over how firm and comfortable it was. I, however, did not. I guess I like a softer mattress. The room was quite small and could have done with some smaller furniture so we could have had more floor space to put our luggage. The pool was really clean but COLD. It was fine if I kept moving (swimming) but as soon as I stopped moving I got goosebumps! My husband much preferred the hot tub. The kids enjoyed the pool very much even though there was nothing really special about it. The breakfast was well stocked with cereal, yogurt, juice and coffee, but no eggs (which was disappointing). However, it was kept very clean and stocked. Overall, good value for the price.

Room Tip: Maybe there's more floor space in the rooms with a loft.
See more room tips
  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lukacs80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, Front Office Manager at Kelowna Inn & Suites, responded to this review, 5 July 2013
Dear Lukacs80,

Thank you for sharing your review.

Our mattresses are sourced from Serta Canada on a regular basis and are generally highly rated by our guests. I feel badly that you did not find that to be the case. In future visits, if you find the bed too soft or hard for your liking, our staff can make another room available for you to try if we have availability. Even though the mattresses are from the same supplier, there can be slight variation in the firmness.

Thank you for your stay with us and we look forward to your future returns to our vibrant city.

Sincerely,
Michael Saufferer
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kelowna Inn & Suites

Property: Kelowna Inn & Suites
Address: 1070 Harvey Ave, Kelowna, British Columbia V1Y 8S4, Canada (Formerly Alpine Lodge Motor Inn)
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 34 Hotels in Kelowna
Price Range (Based on Average Rates): £
Hotel Class:3 star — Kelowna Inn & Suites 3*
Number of rooms: 112
Official Description (provided by the hotel):
Discovered for its unparalleled location, responsive service, and freshly renovated facilities. Perfectly placed in the heart of Kelowna. Close to beaches (15 minute walk), wineries, dining, entertainment venues, and the best experiences the Okanagan offers. - 112 guest rooms and suites - Opened 20 new (2015) premium guest rooms - New (2015) fitness centre - New (coming 2017) spacious indoor pool and spa - Organic Options continental breakfast - Individually temperature controlled guest rooms - In-room coffee/tea and refrigerator - Complimentary parking - Complimentary wifi - Self serve laundry Stay with us in downtown Kelowna and discover that the Kelowna Inn & Suites is more than average. ... more   less 
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Also Known As:
Kelowna Hotel Kelowna
Kelowna Inn And Suites
Kelowna Inn & Suites Okanagan Valley, Canada

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