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Kelowna Inn & Suites
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Reviews (338)
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66
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All reviewscontinental breakfastroom was cleanseparate buildingyogurtpool and hot tubclose to downtownharvey avenuethe main highwaywould stay here againboiled eggsone night stayfront desk stafffridge and microwaveshort stayroad noisestayed for nightstwo queen beds
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Reviewed 31 July 2013

Pros:
+ Good price!
+ Close to downtown - a 15-20 minute walk along a scenic road or a couple minute drive
+ Close to stores - lots of restaurants and malls within walking distance (or a minute drive)
+ Free parking
+ Free breakfast - continental, but decent variety
+ Great service, one of the friendliest front desks I have dealt with
+ No surcharge for extra people - makes this hotel a no brainer if you have 4+ people.
+ Indoor pool
+ Comfortable bed and very clean

Cons:
- Not really 'romantic'
- Some furnishings are a bit old, in our room, we had 1 new flat screen TV and 1 old big TV
- Not in the middle of downtown

Conclusion:
Not sure why people are just giving 4 stars instead of 5. I think the price is very good for Kelowna especially given the relatively central location. For larger groups or a family, the hotel is even better value as it has a good variety of larger rooms. Nothing major to complain about and would definitely return. As a booking tip, they seem to hold a reasonably large inventory of rooms not offered on online reservation sites (even on their own website); so even if it looks full give them a call and you may be surprised!

Room Tip: Ask for one near the lobby - that way you are close to both the pool and the breakfast building.
  • Stayed: July 2013, travelled with family
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1  Thank CalgaryCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 5 August 2013

Dear CalgaryCanuck,

+ Thank you for you for your methodical review. It is a pleasure to read and share with our staff. We're glad you discovered many of our services and conveniences.

+ Your observations regarding our online inventory are quite accurate. Much of our inventory is not available on-line. For the best experience and the greatest room selection, please call us directly at the hotel to reserve: 1.800.667.6133.

+ The existence of the older TV was an oversight for which I apologize. It will be remedied shortly.

+ We look forward to the pleasure of hosting you again at the Kelowna Inn & Suites.

Sincerely,
Michael Saufferer
General Manager

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Reviewed 29 July 2013

Hotel in a great location on main street close to downtown. Great price for mid summer. Nice rooms, just had an issue with the air conditioner which made the first night of sleep uncomfortable. Breakfast was good, pretty basic.

  • Stayed: July 2013, travelled as a couple
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Thank Katiev21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 5 August 2013

Dear Katiev21,

Thank you for staying at the Kelowna Inn & Suites. We're delighted you enjoyed your stay.

My apologies for the minor issue with the air conditioner on your first night. I'm glad our staff were able to resolve the issue quickly and to your satisfaction.

We hope you enjoyed Kelowna and surrounding areas and welcome you back again soon.

Sincerely,

Michael Saufferer
General Manager

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Reviewed 19 July 2013

With a good location that's easy to find and close (driving) to everything you'll need, this was a great place to stay.

Four of us on a girl's weekend away were able to fit comfortably (with extra towels, of course!) in the 2 Queen Efficiency Kitchenette.

The breakfast was a basic continental: breads, bagels, cereal, yogurt, juices etc but the certainly made sure there was lots – even on the weekend when there was quite a line up to get food.

It was also a great value for the money for our girl's weekend.

  • Stayed: July 2013, travelled with friends
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Thank S_O_Drinnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 5 August 2013

Dear S_O_Drinnan,

Thank you for your recent visit to the Kelowna Inn & Suites.

We are delighted you chose to stay with us and that your girls weekend was a great success.

We appreciate your review and look forward to welcoming you back again soon.

Sincerely,
Michael Saufferer
General Manager

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Reviewed 15 July 2013

The room was well cared for and the staff were attentive and very helpful. Even though our room was close to and facing the busy highway, there was very little noise in our room. I expect the courtyard rooms were even quieter. The only minor negative was that the in-room mini fridge was sitting right on the floor.

Numerous restaurants were close by as was a small mall. The lakeside attractions and park were only a 5 minute drive away. We found the location very busy but if you want to stay at a well maintained facility close to the action - this is a good choice.

Room Tip: Courtyard rooms are probably quieter.
  • Stayed: July 2013, travelled as a couple
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Thank Kerrycme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 19 July 2013

Dear kerrycme,

It’s great to hear you enjoyed your time in Kelowna, and that our central location, comfortable rooms and attentive service added to your experience.

Thank you for visiting our city and we hope welcome you to back again soon.

Sincerely,
Michael Saufferer

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Reviewed 13 July 2013

Nice clean comfortable hotel, ideally located in Kelowna for business or leisure.

Courteous and friendly staff. I only stayed the one night but would use the hotel again for future business or leisure visits.

  • Stayed: June 2013, travelled on business
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Thank Edwin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KelownaInnSuites, General Manager at Kelowna Inn & Suites, responded to this reviewResponded 19 July 2013

Dear Edwin_Lin,

Thank you for staying with us and for sharing your review.

It was a pleasure to host you during your stay and we look forward to your future visits to Kelowna.

We are available to assist with your reservations at any time by calling us direct at 1.800.667.6133.

Sincerely,
Michael Saufferer

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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