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“Staff service just cannot get any better”

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Okanagan Seasons Resort
Ranked #28 of 34 Hotels in Kelowna
1 review
“Staff service just cannot get any better”
Reviewed 20 April 2014

I pulled two boats home to Nelson, B.C. so needed to secure everything plus borrow tools, tape, park things, etc. Tiffany, the office manager, and the maintenance manager were just excellent in their cheerful, ready assistance and friendliness! They really went above and beyond to help us get a big rig parked where everything would be safe. Our kitchenette suite was clean and quiet and bed comfortable. No, it's not brand new, but I think it's maintained very well both in terms of rooms and the expansive grounds with pool, acres of lawn, etc. Continental breakfast was also great and saved the hassle of finding a restaurant in the early a.m. I've stayed in hundreds of motels/hotels and you just can't do better than the Okanagan Seasons Resort if service is important to you.

Steve Bareham, Nelson, B.C.

  • Stayed April 2014, travelled on business
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Helpful?
Thank Steve B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GM_okseasons, General Manager at Okanagan Seasons Resort, responded to this review, 21 April 2014
Thank you so much for your kind words. Service is what we are all about. I depend heavily on customer reviews to identify ways that we can improve. I am so fortunate to have a dedicated team with years of experience & a definite "what can we do better" attitude.
I will personally express your appreciation on to them.
Hope to see you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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158 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
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  • Any
English first
Surrey, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 December 2013

The motel is a little worn out, but generally in good condition. Unfortunately the fitness equipment is ancient, 3 out of 5 machines were broken, the sauna apparently has been out of service for a year, the jacuzzi was down for repairs that would "take at least a month" according to the lady at the front desk - we had actually specifically asked about it when we booked a Ski&Stay package, and were told it should be ready in "a couple of days". Very disappointing. On the upside, they have pet friendly rooms, a decent courtyard and pool. The place was clean, and the mattress very comfortable and new, unlike the vintage CRT TV you could not give away at a thrift store.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Flexneck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 November 2013 via mobile

I spent 2 nights and everything was great. The front desk staff were friendly, polite, helpful, and always smiling. It might be older but well maintained. For someone like me who likes there vehicle close to the door, it was perfect.

Stayed November 2013, travelled on business
Helpful?
1 Thank Vendla P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trail, Canada
Level Contributor
29 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 October 2013

Check in and checkout was fast, friendly and efficient. The room was a good size. Bathroom was very clean and well supplied. The bed was comfortable. The blanket on the bed had small holes in it that looked like cigarette burns...this in a non smoking room. The floor at the entry of the room was very clean with nice tile. The carpet in the room either needed a very good shampoo or be replaced. The guests next door were very noisy and sounded like they were moving furniture half the night. We were dismayed in the morning when we found out we were in a pet friendly room and we didn't have a pet! We would stay here again but would inspect the room very thoroughly first.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
Thank Dinny_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lloydminster, Canada
Level Contributor
267 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
Reviewed 5 October 2013

I had a few places I was going to choose from and was going to stay at Dillworth Inn cause of the salt water pool but instead choose here cause of the wide open green area and space to have children play and to relax too instead of a concrete parking lot. I was meeting my sister with her children and the hotel was very accommodating and let them swim in the pool and even providing towels. We booked a king room facing court yard but it was beside the breakfast room so I asked to change ( good thing I did cause a big bus tour in there eating early would have been noisy just like I thought) and got a nice room with two queen beds on the other side of the court yard. Clean and nicely appointed with a fridge and good sleep quality ..I did note to the front desk that one of the beds had a very nice comfy mattress with lots of good pillows but the other bed was a spine mangle mattress so they made note of it. The breakfast was very good with juice fruit and yogurt ....there was a bus tour so it was busy but you were allowed to take food to your room. Yes the televisions were old but we did not care ....we would stay here again for sure ..excellent nice friendly customer service .....

Room Tip: not beside the breakfast room and get one facing the green space
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  • Stayed October 2013, travelled with family
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Helpful?
1 Thank rlmptl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
120 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 3 October 2013

We stayed at this hotel overnight on our road trip. My heart sank when I saw the place but the room was clean and adequate. Definitely older style and the carpets could do with a good clean or replacement, but the bed was comfortable, bathroom was clean. Staff were efficient and helpful. We were located in a back room which was very quiet but some of the rooms close to the main road could, I suspect, be noisy.

Room Tip: Ask for a room at the back, away from main road.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TwoGoodFriends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mount Dora, Fl
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 September 2013 via mobile

We visited Kelowna from the US for a Wine Destination half marathon. Our room was large with a kitchenette and a patio leading out to the common area and pool. While we didn't use the indoor or outdoor pool or the fitness room, they all looked inviting. The staff was very friendly and helpful. There were many wineries within 5-10 minutes of the resort as well as the downtown waterfront park area. A great value with all the amenities! Also - the bed was VERY comfortable!

  • Stayed September 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JLTDLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Okanagan Seasons Resort

Property: Okanagan Seasons Resort
Address: 1580 Highway 33 W, Kelowna, British Columbia V1X 1Z9, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Kelowna
Price Range (Based on Average Rates): £
Hotel Class:2 star — Okanagan Seasons Resort 2*
Number of rooms: 70
Official Description (provided by the hotel):
Fabulous 5.5 Acre property with two courtyards, indoor & outdoor pools,hot tub, fitness center, bar-b-ques, playground, games area, volleyball court, putting green, coffee bar, satelite TV. Excellent location surrounded by great restaurants & shopping. ... more   less 
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Also Known As:
Okanagan Seasons Hotel Kelowna
Okanagan Seasons Resort Kelowna, Okanagan Valley, Canada

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