I have never written a review on anything ever but this hotel is very busy and people need to know how complaints are handled.
I had a pretty weird experience, I'm honestly not making this up. Woke up at 3 am and felt something on my head. I swiped frantically at it and then it seems I saw something on the pillow beside me. Jumped up to switch on the light and there was nothing there. Then whatever it was ran across the floor and disappeared under the hotel room door.
I guess it was probably a mouse but I really don't know, I was pretty sleepy.
Anyway I'm not sure that the staff ever really believed me but assured me that all was well because they had the pest control people search the building the next day and found nothing. It seemed they thought that would satisfy me but after getting a bit irate they agree to take $50 off one night of my stay. I thought that was being pretty cheap considering they were risking having me do something like this.
I guess I just found them pretty smug and sure that nothing bad had really happened, and if it did, they were just doing a fine job so it didn't matter.
Suffice to say that hell will freeze over before I return to this hotel.More