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“Worst Hotel Experience- Ever!”
1 of 5 bubbles Review of Hotel Eldorado

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Hotel Eldorado
Ranked #1 of 34 Hotels in Kelowna
Certificate of Excellence
Calgary, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Worst Hotel Experience- Ever!”
1 of 5 bubbles Reviewed 25 August 2013

Although we were "warned" that our room in the old wing would be noisy; we were not prepared for the noise assault which seemingly emanated from every corner of our room. Their is no soundproofing: the guests partying in the bar below, well past midnight, may as well have been in our room. The monotony of the cacophony from the bar below was only interrupted by our stiletto clicking neighbor's incessantly slamming their door as they utilized their room as an adjunct to the party room on the second floor. The beauty of this spot is completely negated by the noise. As an experienced traveller I have never stayed in a hotel with such terrible acoustics/sound proofing. It is inexcusable!

Room Tip: Do not take a room in the old wing.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
Helpful?
5 Thank Peripatetic1derer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Sieben, Manager at Hotel Eldorado, responded to this review, 2 September 2013
Dear Peripatetic1derer,
Thank for letting us know about your experience. Your post did not mention a specific date that you stayed with us, but I'm thinking it was this past Saturday evening based on the date of your posting. I checked our Front Desk Log (where our Front Desk Team keeps notes re: occurrences during their shift), but found no mention of any calls to our Front Desk Team re: noise. I sincerely wish you would have let our Front Desk team know about the "more than expected" level of noise that was affecting the quality of your stay. We did have other guestrooms available in our Arms building of the hotel that we would have been more than happy to move you into (or at least provide you access to sleep in if you did not want to pack up your guestroom and move rooms entirely).
The Heritage wing of our hotel is built like a 1926 hotel and we are very aware of the potential for noise in specific guestrooms located in this wing of the hotel. We host wedding ceremonies and receptions virtually every Saturday night during the Summer and we know that this does create noise for specific guestrooms located in our Heritage wing. I am happy to hear that our staff was upfront and proactive in letting you know that the guestroom you were booking was going to be noisy for the evening(s) you stayed with us. Our goal in making reservations for these select guestrooms is to provide our guests with all the information necessary in order to make an informed decision whether the guestroom they are considering to book will meet their needs with respect to noise, view, size, etc. It is clear from your comments that at some point during your stay, the level of noise that you considered to be reasonable (having been provided with with the disclaimer re: noise at the time of booking) was surpassed. I'd appreciate to learn more details regarding your stay. Specifically, I'd like to learn more regarding the information that was provided to you at the time of booking the guestroom. Did our Front Desk Agents offer you different guestroom options that were available at the time of check-in? Did you bring any of your concerns to any of our staff's attention? If so, how were they handled? Please conact me on my direct line (250) 869-6077 to discuss these details of your stay. If you'd prefer me to contact you, please email me a phone number upon which I can reach you - bradsieben@eldoradokelowna.com.
I apologize for your disappointing stay. I look forward to speaking to you and learning more entire Hotel Eldorado experience.
Thanks
Brad
Brad Sieben
Partner - Director of Business Development
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484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
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English first
Richmond, Canada
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 22 August 2013

our first stay at the hotel eldorado in kelowna was short but nice.we did not receive any special service; however our room on the third floor was clean and nice. we enjoyed the boardwalk patio bar with great food and drinks. It would have been great if we had a view of the lake from our room... maybe next time.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank dennis p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Alberta, Canada
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 20 August 2013

We recently celebrated our wedding at Hotel Eldorado. The El has a roofttop patio which is the perfect backdrop for weddings and other special events. Our reception was held in the Great Room which is located on the second level. It is a room surrounded by windows, with it's private terrace, bar, foyer and bathrooms. All staff from bellman, front desk, events, banquets,restaurant, kitchen were extremely accommodating to our requests. Our family and friends had wonderful things to say about the service they received throughout their stay and also the day of the wedding. We cannot wait to go back to The El, it is such a beautiful hotel in an ideal location.

Room Tip: Definitely stay in the new Arms wing. It has elevator, and the rooms are nicely decorated and roomie...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Violeta U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Sieben, Manager at Hotel Eldorado, responded to this review, 31 August 2013
Dear Violeta U,
Congratulations on your recent nuptuals. Thanks you for taking time out of what is always a busy time as a newlywed to share your great experience on Tripadvisor. We appreciate the feedback!
All the Best!
Brad
Brad Sieben
Partner - Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed 15 August 2013

My husband and I recently celebrated our anniversary at the Eldorado and couldn't have been better taken care of. From the reservation (which they graciously changed a few times), to arrival earlier than expected then our thrill when our room looked right out to the lake (great people watching)!!. We had an amazing dinner in the restaurant where the waiter helped us create a shared plate with a 'bit of a couple' entrees. He was very helpful and attentive. The Eldorado has a unique charm specially in the original building but then is mixed with a new feel with the roof top patio on the expanded section of the hotel. They really make it a beautiful experience - thank you!!

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 245Cathy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Sieben, Manager at Hotel Eldorado, responded to this review, 15 August 2013
Dear 245Cathy,
We're happy to hear that you had a fabululous anniversary with us at "The El." We are fortunate to have some extremely attentive servers/waivers that are able to help enhance your special occasion by suggesting something out of the ordinary. It makes us very happy to here that we were able to provide you with what sounds to be a very special and memorable experience!
Happy Anniversary!
Brad
Brad Sieben
Partner - Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
2 reviews
5 of 5 bubbles Reviewed 15 August 2013

We stayed at the El on our Honeymoon, and 20 yrs later were back again. The hotel has grown, but has not lost its charm. Staff was great and during checkin they advised that they had upgraded us to a fantastic suite in the new building looking out onto the lake. The boardwalk patio bar served us up great food and drinks while we relaxed before checkin, and the restaurant also did a great job that evening for dinner. We'll be back, but won't wait for another 20 yrs that's for sure!

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jeff L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Sieben, Manager at Hotel Eldorado, responded to this review, 31 August 2013
Dear Jeff L,
Congratulations on your 20 year anniversary! I can honestly say it makes us feel so proud to be able to host you for night #1 of your marriage and also night 7305 of your married life (20 years X 365 + 5 days for leap years over 20 years).
Thank you for your continued support of our business. Please reach out to us for anniversayr #25 - we'd like to help you make it extra special at The El!
Thanks
Brad
Brad Sieben
Partner - Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
5 of 5 bubbles Reviewed 14 August 2013

I prefer to stay at the Eldorado for its smaller, boutique style over the larger 'resort' hotels. It has a friendly more personal atmosphere; the staff are fabulous from the parking valet to the little chocolates on the pillow. The restaurant serves excellent food, kudos to the kitchen, and our server handled every table swiftly and competently yet had time to get to know his guests. The clientele range from business to the young who add vibrancy and fun to this classic hotel. I love the patio right on the lake chilling at the end of the day and the location is convenient with easy walk to cafes, shops and parks along the Lakeshore. Jeanette.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jeanette B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Sieben, Manager at Hotel Eldorado, responded to this review, 15 August 2013
Dear Jeanette B,
Thank you for the kind words. We're glad like our style at "The El". What you described is exactly the type of atmoshere we're wanting to create for our guests to experience!
Thank you for elequantly putting into words the feel of our property!
Brad
Brad Sieben
Partner - Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince Rupert
1 review
5 of 5 bubbles Reviewed 13 August 2013

My husband and I have enjoyed all of our many years' stays at the Eldorado. With children, with parents, or just the two of us. We consider it our little oasis in the Okanagan heat and prefer it over any other hotel in the city. It is gracious and welcoming. Lively with many weddings on the weekends, but the staff have guided us to quieter rooms if requested. The restaurant is great and the culinary and wine choices are superb! Always heartwarming to see so many locals...they love it there just as much as we do! Well worth fighting the Kelowna traffic for :)

Room Tip: We always stay in The Arms, the newer part of the hotel. The quietest suites are on the North side...
See more room tips
  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Cynthia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brad_Sieben, Manager at Hotel Eldorado, responded to this review, 15 August 2013
Dear Cynthia P,
Thank you for taking the time to post on TA. You too know us well. We are a prime wedding venue May-September. I'm happy to hear that our staff does well to find you the appropriate guestrooms to meet your needs.
We pride ourselves in being Kelowna's Neighbourhood Hotel - a bit of a melting pot where locals and vistors can come together.
Thanks you for continuing to visit us at The El!
Brad
Brad Sieben
Partner - Director of Business Development
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Eldorado

Property: Hotel Eldorado
Address: 500 Cook Rd | (On the Lake), Kelowna, British Columbia V1W 3G9, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Kelowna
#4 Romantic Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Eldorado 3.5*
Number of rooms: 52
Official Description (provided by the hotel):
The Hotel Eldorado has been part of BC's destination hotel resort experience since 1926. It is a story of Austrian blue bloods and thrilling vacations, a story of a famous honour bar and Olympic rowers, a story of London cabs and dog shows. From the beginning, it has always been a story of unique hospitality, social events and a welcome that knows no borders. It was then what it is today; a singularly unique social and vacation experience set in one of Canada's most spectacular destinations, the Okanagan Valley. 300 kilometres from the Lower Mainland in the BC Interior and an easy flight from all major airports, the Hotel Eldorado is located on the shores of Okanagan Lake. For those who have travelled in other countries, you will recognize that this place is one of the most scenic in the world. The Hotel Eldorado is as storied as our town and all those who have graced our doors since 1926. It is a gem and we all look forward to welcoming you to The El. ... more   less 
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Also Known As:
Eldorado Hotel Kelowna
Hotel Eldorado Kelowna, Okanagan Valley, Canada

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