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“Extremely Dissappointing”

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Lake Okanagan Resort
Ranked #31 of 34 Hotels in Kelowna
Reviewed 2 August 2011

Wow! Visited the resort for a friends wedding. Her area where she was supposed to get married was under construction and she was in tears, the staff yelled at her mother. We had to clean our own rooms. There was cereal found in the pull out bed, the king felt like sleeping on cardboard. The spiders ran the place. The shower was most likely installed in 1920 and was never cleaned and you would have had more water pressure from standing under a sprinkler.
A group of us had to ask where the wedding was taking place and no one in the office or restaurants knew where it was to be held. Finally I got ahold of a wedding party member who told me it was at the beach only to find out that its the walk from hell! it's a 90degree angle for about 200 feet. No easy path, no stairs and when we got to the office they told us they were too busy to shuttle us......yes even if we were in heels. We were instructed to walk a dirty goat trail down to the beach, and when we got there were all sweaty and had to wash our feet off in the water. The area where they said their vows was pretty, and this is the only thing that got them a point here! The beach had an old barge with graffiti on the side (very pleasing to the eye! - ya right). The food was mediocure, and the later at night you ordered food the worse it got along with the service.......I had to ask 3 times for dressing for my salad and was told "well it has cheese". Room service didnt' even show up during our stay - which explains why it's so dirty. This place has alot of potential, but is old, extremely over priced and riddled with teenage workers that all have a I dont' give a S*** mentality, and the resort reflects it everywhere.
Was happy to see my friend married, but would never return to this dump.

Room Tip: stay anywhere else
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  • Stayed: July 2011, travelled with family
    • Value
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4  Thank nofilterAirdrie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 3 August 2011

Good Morning,

In response to your comments, I would like to address a few of them, that I have first hand knowledge about.

I personally as well as other managers from our hotel team have worked with your bride for the past several months. We were all present on Sat the day of her and another wedding, to ensure the most successful outcome to their special day.

At no point was the brides mother yelled at - that is absolutely incorrect, our guests are treated with respect, as they all should be. I personally met with the bride, her mother and another friend from Vancouver, on Friday afternoon to work through concerns and questions. I left that meeting with a happy bride, mother and friend.

With respect to your comment about the construction that is true, we are having construction at the resort (and marina) to make the resort better for our guests. What you failed to mention or perhaps did not know is that, her patio area was fitted with brand new carpet that morning, our grounds team worked hard on getting an array of beautiful pots of flowers - in the brides colors - to decorate the patio.

With regard to the shuttling, we had the bellman in a 15 pax van, our General Manager, our Assistant General Manager, our Events and Conference Manager and myself, all going through the resort property picking people up, taking them down to the beach and returning them. Just so you know, when the contracts are completed with the direct parties involved, the Resort is responsible for the transporation of the wedding party (and whom them deem - including parents) and people with mobility issues. We were all on-site that day to assist both weddings at the resort. There is also parking within a short flat walk to the wedding site.

We all worked very hard to ensure both were weddings a success.

Best Regards,

Barb Douglas

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356 - 362 of 394 reviews

Reviewed 1 August 2011

Just checked in last night to a room that I had to clean the kitchen when we arrived, The fridge had not been cleaned, there were crumbs and pieces of food, rings of dark liquids, the drawers were disgusting too. The overhead fan for the stovetop was also covered in crumbs and grease. The carpet had plops of white yogurt or ?. Cupboards were full of crumbs, and there was lipstick on several glasses. Then at 11:30 pm I had to call the desk to get sheets for the sofa bed as I was just going to put the kids to sleep, and there was no bedding. 45 minutes later only 1 sheet arrived, the person was very apologetic, so far my vacation here is off to a very poor start.

  • Stayed: August 2011, travelled with family
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6  Thank Barbie6348
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 July 2011

This resort featured great photos online but very disappointed in actual resort. Most facilities old and not as nice as photos indicated ... marina in total disarray and under construction. Rooms were clean but very dated and had mice in kitchen. Trip from main highway about 15km on winding road and took 25 minutes. Scenery nice but felt a tad isolated. This may have been a great resort years ago but not today. Looks like new owners trying to improve property but years away. Many better alternatives in area. We were disappointed.

Room Tip: Insist on newer building, not the old Terrace units
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  • Stayed: June 2011, travelled with family
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2  Thank Fischstix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2011

TERRIBLE. Website decieving! Looking at the website you would think that this is a nice facility - WRONG. Just a nightmare - 25 minute drive from anywhere along a long very windy road where a 4x4 would be an asset. The rooms were horrible - filthy and old. However the bats hanging from the doorframe were kind of cool. Paid $260 for a crap room - pools were too small and very difficult to get to. They offer a $20 each swim in the lake with an old horse? WTF? The restuarant was very dissappointing. Service took forever and food was terrible and over-priced. The restuarant offered a total of 4 entrees which were all tried with my group - just gross. They have (for a price) activities all day long - however all activities were overpriced and not worth even close to what they offered. Lots of 20 some year olds puking and partying by the pool - lovely. No security to deal with the parties. If you have ever seen the movie dirty dancing - this is the type of facility they are trying to run with subpar facilities, and minimum wage 14 year old staff that are not helpful or knowledgeable at all. Took 3 phone calls to find the "resort" as the location is terrible. If you want to enjoy the Okanagan this is not the place to do it. You would get a nicer hotel room for $25 a night. You would get better food at McDonalds for ALOT less $$. We did have a room with AC - however you would have better AC standing outside in the wind. Pools are not heated?? If you have any type of disability the amount of stairs to go to and from anything is a problem.

Room Tip: Do not stay here - any other hotel in the area would be better
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  • Stayed: July 2011, travelled with family
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5  Thank unknown03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 2 August 2011

Good Morning,

I have been re-reading your review for 2 days now, wondering how to reply to it.

First of all, I am sorry you did not have a good stay - it seems nothing went right for you.

The resort is on 300 acres on the West side of Okanagan Lake - a 20 min drive from downtown Kelowna. Lake Okanagan Resort is a unique destination resort - away from the hustle and bustle of the city. The resort offers many amenities and activities - some have a cost - many don't. Unlike any other intown hotel - we have on-site - a 9 hole golf course, tennis courts, a sports court, general store, in the summer 5 food and beverage outlets and we are currently building the Okanagan's newest marina. Once here, we hope you relax and enjoy the tranquility the resort has to offer.

Again, I am sorry the stay was not to your expectations. I did not hear of your concern at the time of your stay, but welcome input from our guests. Like anywhere, we can't fix an issue, it if we don't know it exists.

Please feel free to contact me at anytime.

Sincerely,

Barb Douglas

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Reviewed 14 July 2011

I have a house on Lake Okanagan, and usually only fill the boat with gas at this resort. I found myself this year in the predicament of letting other people use my house, before I knew I'd be needing it myself. So...I booked a chalet/condo unit for 4 adults. The cost was $511.00/night. The condo had 2 bedrooms...large master with large ensuite, and a good size second bedroom. The bed in the master felt fine. Our friends had that room, and they slept fine. The mattress in the 2nd bedroom felt like we were sleeping on a sheet of plywood. It was that hard! We thought it was a boxspring at first, but checked, and it was definitely a mattress. For the price ... I think they could have sprung for a better mattress for comfort of any guests they might have. Each bedroom had a TV.

These condos are owned by people. We were in 340, and it was up for sale. It was quite large, with full kitchen, and a 2nd 3 piece bathroom that had shower only. It had a small washer and dryer. It was cleaned and served our needs. It also had a private covered deck area with B.B.Q.

The people working on the resort were very friendly and helpful...driving us down to the water (it's a big hill) to view it the first evening, then waiting so he could drive us back up the hill once we were done viewing. The fellows shift had ended...he was doing this for us on his personal time. That was really nice of him...we tipped him well. Next day I wanted to make a peanut sauce ... The kitchen supplied me with all the spices, lemon, peanut butter, soya sauce ... everything I needed to make it. Can't complain there ... so I guess, yes, I would recommend it to people to stay. The area, and the lake are truly beautiful. The lake warms up 3rd wk of July (enough for me to get into) until 3rd week of August and sometimes into September.

The only draw back to this resort is that it is about 20 minutes to amenities down a very windy narrow road. Watch for on coming traffic. People more familiar with this road are always driving faster than the speed limit, and crossing over the line coming around corner...which there are alot of, hence the description it is a 'windy road'. :-)

Another important consideration ... There is NO AIR CONDITIONING in OLDER UNITS. We were staying in an older unit, that may have been built in the 60's or 70's. The temperature was only 20C/70F and cooled off at night while we were staying here July 11 & 12th. But if you were staying here later in July and early August, when the temperatures get to 35C - 40C/95F - 104F and higher, you'd be dying of heat in this condo. You'd want to make sure you were in one of the newer buildings built in 2006/2007 that would definitely have the A/C. It gets very hot in the Okanagan Valley.

It is a 45 minute drive to the city of Kelowna, across the bridge (East side of the bridge). On Wednesday & Saturday mornings from about 9 a.m. until 1 p.m. there is a farmer's market, that is excellent. It is on Dilworth, 1 block East of Harvey Avenue (Hwy 97); across from the Ochard Park Mall.

Mission Hill Winery & several smaller wineries are all located on the West side of the bridge...so same side as the Okanagan resort. Bring your cheese and crackers, and spend an afternoon wining tasting. BUT...have a designated driver, because B.C. has extremely strict drinking and driving laws implemented last year... .05 or lower ... it can be left to the discretion of the police officer. Basically, one can not go to a restaurant and even have one drink with a meal and they are over the limit. So...designated drivers are important in this province...there is zero tolerance.

Also, a trip to the Kettle Valley Trestles is worth a hike or bike ride. If you didn't bring your bikes, that's okay. You can now rent bikes at the top for $69 for 3 or 4 hrs. It is 12 km from one end to the other end ... you go over 14 trestles. It's a beautiful bike ride and takes approx. 1 hr, one way. You go through a couple of old train tunnels. A fire in 2003 burned down 13 of the trestles. In 2005 reconstruction began. People in the area, and annual visitors donated money, raising millions, which the government matched. Many people also volunteered their time to help rebuild the trestles, thus keeping the cost to a minimum. Had people not donated money or volunteered their help to rebuild these magnificent trestles, they would not have been rebuilt. I remember watching two young fellows carrying a 20' long railway tie a mile or two to where it was being used, because equipment couldn't get that far yet. Kudos to all those volunteers! It's beautiful, so if you have the time, take the time to go up and see them.

Enjoy your summer!

  • Stayed: July 2011, travelled with friends
    • Value
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3  Thank sailnsun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2011

The resort is an older complex, very rickety and noisy, and tucked out 14 kms on a very windy road on the westside. The marina was old and there wasn't much of a beach. there wasn't much in the way of activities so it felt more like a motel than a "resort". The room had a very nice view, the pool was tiny, and the pictures shown on line are misleading. All in all it would not have been so bad but when they charge resort like prices, you expect much much more. I recommend you look elsewhere first before here and pick this one only as a last resort. (literally speaking).

  • Stayed: July 2011, travelled as a couple
    • Value
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2  Thank need_a_vacation_5646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 19 July 2011

Thank you for your review. In response to your concerns regarding the beach and marina - Lake Okanagan itself has been extremely high - higher then we have seen it for a few years, which had taken a part of the beach. The water is starting to recede now - thank goodness.

We are currently building the Okanagan's newest and largest marina. This multi-million dollar project was delayed, again due to the high water. We aplologize for any inconvenience to you or our other guests.

The resort does have 3 pools, two hot tubs a golf course and tennis courts. In the summer months we have a great activities team that have daily activities for both adults and children. There is a weekly activity calendar at the front desk for our guests.

I am sorry your holiday was not what you expected. You are welcome to contact me directly if I can ever be of assistance.

Best Regards,

Barb Douglas

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Reviewed 24 June 2011

If they SEND you down to rooms in the #200 ' s be prepaird for old, smelly and moldy. Awful.Awful, Awful.
The resort has no right putting clients into thoes units. They smelled of mould and look out onto weeds, old furniture and an old round pool. The rooms are dark dingy , smelly.
Really , really disapointing for the $.Also not good for ones health.
The dinnig room need to wake up. Food was not good. Breakfast eggs were (scrambled)
from a warming tray and were dry,a few hrs old even at 8.30am. Bacon had passed crisp
and gone to burnt and crumble. Jams in the little packages were ,we are sure from 2010 and were stuck to the packaging and had turned into solid jelly that refused to be discolated from the packaging.
Dinner was not the best experiance. Food was, taste wise not good.over cooked, dry,under cooked tasteless ect.
The good stuff.
Front desk employee's were super.
Views are great.
Golf is good.
Resort in the new and in the updated units are good.

Room Tip: Refuse rooms in the 200 number. See Review.
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  • Stayed: June 2011, travelled as a couple
    • Value
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2  Thank Elsarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 14 July 2011

On behalf of the Resort, thank you for the feedback. Both positive and negative comments, help us in making a better experience for all.

We are working hard here at Lake Okanagan Resort and are under new ownership, new management and have new offerings and renovations for our guests.

As a portion of the resort is older, we have put over 3 million dollars in the past year and are continueing to work hard on upgrading. We have a brand new marina that will be competed in the next two weeks.

Our guests and their experience at the Resort is our highest priority. We appreciate your feedback and patience, as we strive to improve.

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Additional Information about Lake Okanagan Resort

Address: 2751 Westside Rd N, Kelowna, British Columbia V1Z 3T1, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kelowna
Price Range: £120 - £275 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Okanagan Resort 3*
Number of rooms: 125
Official Description (provided by the hotel):
Lake Okanagan Resort is located on 300 acres of mountainside parkland on the West Shore of beautiful Okanagan Lake, just 20 minutes from downtown Kelowna.Lake Okanagan Resort is the Kelowna's "true destination Resort. The resort has its own 9 hole executive par 3 golf course, lit tennis courts, hot tubs, resort store, renovated meeting space, restaurants, lounge, seasonal pools, spa, upgraded suites (all with kitchen facilities) and premier villas, beach and brand new marina.The resort welcomes families, couples, groups, conferences, retreats and is perfect for beach weddings. ... more   less 
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Also Known As:
Lake Okanagan Hotel Kelowna
Lake Okanagan Kelowna
Lake Okanagan Resort Kelowna, Okanagan Valley, Canada

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