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“arrived in the middle of may”

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Lake Okanagan Resort
Ranked #30 of 34 Hotels in Kelowna
Reviewed 6 June 2014

Arrived in the middle of may and played spot the other guests , lunch was an affair with 2 couples having lunch which was pretty ordinary ,bad ambiance poorly maintained resort that took ages to get to on a very bad road...given a 2 star room and not any information about the shuttle service that apparently runs ...wont be going back any time soon do yourself a favour and drive a bit further to the summerland resort that one was amazing...!!!!!

Room Tip: ask for the new building not offered to us at all
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  • Stayed: May 2014, travelled as a couple
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1  Thank Jane G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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217 - 223 of 397 reviews

Reviewed 25 May 2014

I had originally booked to go here with my parents, but due to my father unexpectedly passing away a few days before we went, we had to cancel. I had booked my room through Expedia and had no troubles cancelling. My mom who had booked through a timeshare was not treated with the same respect and the lady at the resort who she talked to made her feel bad for not calling sooner (?!?). Given the situation I would expect the person to be at least courteous, but she made an already bad situation awful and was rude. My mom was not trying to get money back, but calling the resort as a courtesy to let them know she would not be checking in. I would encourage management to talk with their reception/customer service about this and how to deal with emotional situations in the future.

  • Stayed: May 2014, travelled with family
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1  Thank ExcitedforCuba789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 30 May 2014

I am very sorry that you did not have a very good customer service experience regarding your timeshare reservation. With that being said while currently all timeshare reservations are handled by the individual timeshare company, such as RCI for example, we are looking forward to soon handling all of the timeshare reservations our self and on site. We hope that in the future you will have a much nicer experience when communicating directly with the resort regarding your timeshare reservation.

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Reviewed 25 May 2014

Stayed here for a week as timeshare exchange. Lovely location IF you want to use it as a destination resort (bring groceries, long way to stores) but if you want to go anywhere e.g. wineries, shopping it is a tiresome 36 km return trip to Kelowna's only bridge into town on a long and winding road. Unit in condo bldg we stayed in had the absolute cheapest of everything, bare minimum kitchen, cobwebs galore in the light fixtures and nobody had touched the top of the fridge for some months to clean it apparently as there was an astounding variety of food particles living there. Minimal to no insulation between units so we were at the mercy of the next door neighbours who were happily quiet (apart from the snoring that can be heard through the bedroom wall between units) until our last day when a new lot arrived whose speciality appeared to be running up and down the stairs, slamming cupboards and boards such that our side was literally shaking, and it sounded like a thunderstorm. This went on long past the quiet hour of 11 pm. - had to keep doors closed due to gathering out on the patio basically right outside my window - glad they were having a good time but I had a long drive the next day and wanted some zzzz's. When I called the front desk I was told to call back after 11 pm. and security would handle it - as there is only one phone this necessitated a return trip downstairs the next time I was awoken, which cemented being awake for the next hour....
Fitness room very basic indeed for the size of the place and unusable as no ventilation - like exercising in a sauna.
In summary, this felt like an old style motel that has been minimally looked after, not worth the exchange or anything near the rates charged per day. Front staff were mostly pleasant and helpful and one hopes for their sakes the recent ownership change will result in much needed physical improvements. For a start, demolish the condo blocks and start again on this site.
Loved Kelowna and surrounds but will NOT be back here.

Room Tip: DO NOT STAY IN THE CONDO UNITS unless you are hard of hearing or you will share everything with your...
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  • Stayed: May 2014, travelled with family
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Thank Nnander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 28 May 2014

I am sorry that you did not enjoy your stay. I will most certainly follow up with housekeeping with the issues that you have had. Unfortunately, we were not aware of your concerns during your visit for we could have best accommodated them.

Thank you for your review, your opinion is important to us as we will do our best to improve the quality of your future stays at our soon to be upgraded resort.

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Reviewed 15 May 2014

Our place of work booked the Okanagan Lake Resort for a staff retreat. At the time it was off season and the restaurant was closed. This did not stop the Chef and the catering staff from going above and beyond to provide us with amazing meals and service. Kaitlyn Bolder, the Sales & Catering Coordinator was a pleasure to work with, she went above and beyond to work within our budget. She was very flexible and accommodating in not just matching but actually beating a special rate offered by a nearby competitor and even threw in 9 holes of golf for 10 of us!. The accommodations offered great services, a breathtaking view and the rooms were clean, fresh and had very comfortable beds.! We made great use of the spa services and were impressed with their ability to fit us all in addressing our individual needs. We would not hesitate to use this venue for future personal or business ventures.

  • Stayed: April 2014, travelled on business
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Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 May 2014

This is in a good location that is a little further out of Kelowna, good if you have a family or just don't feel like going in to Kelowna every day. the kitchen had plenty of cooking gear and plates/cups/etc. so there is no reason to go out for every meal which is good if you have kids to put to bed or just don't want to spend all of your money on restaurant dining.
This villa was a good price, room was nice and had a fantastic view. There was also a little shop at the front office where you could pick up small items and snacks.
The only negative was the walkway to the villas is right outside the two back bedrooms which was a little noisy at times.
We stayed in the three bedroom villa and it was brilliant. The view from the room was lovely and the villa was large, clean and well layed out. Quick walk to the pool and down to the water. The road out to the hotel is long but well maintained. There are deer and big horned sheep on the road so you have to watch out for them.

Room Tip: Stay in the villas!
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  • Stayed: April 2014, travelled with family
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Thank KBCOB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 May 2014

We like going to LOR during the first week in May - Spring Okanagan Wine Festival. Stay for a week and always book room #561 in the Terrace building. It is one of the older buildings. The main reason we like LOR is that it is very quiet and peaceful at that time of year. Some folks may complain about the road to the resort, the last three years it was voted/ranked the worst road in BC, but hell we are on vacation and not in a hurry. Only 20 minutes from the nearest winery!

It was a nice surprise to walk into our room this year and see that there was new living room furniture, flat screen TV and DVD player. As well as new outdoor furniture and BBQ's on the patio. We choose the same unit each year because it's entrance is on the ground floor and the terrace gives lots of outdoor space and fabulous views of the lake.

The par 3, 9 hole golf course will EAT YOU UP. It is in decent shape and you will get your exercise, especially on the last three holes. Daily we would walk the trails and get a good cardio workout. Pool & restaurant were not open yet, but we ate in our room as it has a fully equipped kitchen and we did enjoy the hot tub.

Overall the resort is "tired", but there is some money being spent on upgrades. However, the peace and quiet and tranquility offset any issues. Finally .... always comfortable beds.

Room Tip: If you are staying in the older section of the resort, stay in the Terrace unit 5th floor. Rooms 561...
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  • Stayed: May 2014, travelled as a couple
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Thank Derek P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 15 May 2014

Thank you for your review. I am glad to hear that each year you have such a nice time at the resort!

If you are in the area again please feel free to stop by for our Vantage Pointe Lounge & Grille is now open and featuring a new menu from our World Famous Executive Chef! Chef Dean Hossack is actually the Manager of Team BC in the Culinary Olympics.

On behalf of Lake Okanagan Resort, we look forward to welcoming you and your family back to your home, away from home.

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Reviewed 30 April 2014

We stayed in a three-bedroom townhouse-style condo which was obviously one of the original buildings. The unit was VERY spacious with a very well-equipped kitchen -- this was valuable as we had friends visiting and prefer to eat in our unit. There was also a good B-B-Q and in-unit laundry machines, lots of closet and cupboard storage space and good-sized vestibule entry and patio with table and chairs.
Because we were pre-season, the restaurant was not yet open, nor the fitness facility or pools, but the hot tub was available. We enjoyed free golf on the nifty nine-hole course right outside our door. Fresh air in the unit could only be achieved by leaving sliding doors open -- no separate windows to open ! The furnishings are dark and the lighting seemed dim (energy conservation ?) so on rainy days it felt a bit gloomy. The bathrooms (4-pc., 3-pc, and 2-pc.) were good size but lacked enough towel bars for six people and the shower heads are very out-dated. So, we had a good visit but many folks might find some inconveniences troubling.

Room Tip: There are many buildings to choose from, of varying vintage, so be specific in making your preferenc...
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  • Stayed: April 2014, travelled with friends
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3  Thank PetBev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DOS001, Director of Sales at Lake Okanagan Resort, responded to this reviewResponded 5 May 2014

Thank you for your review, it is very much appreciated. I am glad you had such a nice time staying at Lake Okanagan Resort! That is great that you found our Three Bedroom Condo quite suitable for your needs. Next time if you do find that you are interested in upgrading from a two star accommodation to a five star please inquire at the Front Desk. While the restaurant was currently closed for the off-season the fitness center, outdoor and indoor hot tubs, and saunas were open complimentary to our guests. For a key to these facilities please stop by the Front Desk. Thank you for staying at Lake Okanagan Resort and we hope to see you again soon!

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Additional Information about Lake Okanagan Resort

Address: 2751 Westside Rd N, Kelowna, British Columbia V1Z 3T1, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Kelowna
Price Range: £113 - £196 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lake Okanagan Resort 3*
Number of rooms: 125
Official Description (provided by the hotel):
Lake Okanagan Resort is located on 300 acres of mountainside parkland on the West Shore of beautiful Okanagan Lake, just 20 minutes from downtown Kelowna.Lake Okanagan Resort is the Kelowna's "true destination Resort. The resort has its own 9 hole executive par 3 golf course, lit tennis courts, hot tubs, resort store, renovated meeting space, restaurants, lounge, seasonal pools, spa, upgraded suites (all with kitchen facilities) and premier villas, beach and brand new marina.The resort welcomes families, couples, groups, conferences, retreats and is perfect for beach weddings. ... more   less 
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Also Known As:
Lake Okanagan Hotel Kelowna
Lake Okanagan Kelowna
Lake Okanagan Resort Kelowna, Okanagan Valley, Canada

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