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“Week long Stay in vacation suite”

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Delta Hotels by Marriott Grand Okanagan Resort
Ranked #7 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Reviewed 13 March 2014

We @ the Grand for a week, this has been about our 4-5th time visiting there, and the most dissapointing. What they called their "newly renovated" was antiquated. The tv's in the bedrooms were the first black and whites on the market! Everything was very dated!
Also, since when do stay at any hotel, resort, motel and have to pay for parking!!!
The one and only restaurant is so expensive no one can possibly eat there!
The pool and spa facilities are OK, although the whole place in general needs a face lift.
We used really look forward to going there, I doubt we will return, very disappointed!

Room Tip: One thing most rooms probably would have a decent view as it is right on the lakefront and right dow...
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  • Stayed: March 2014, travelled on business
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Thank Jdszala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 14 March 2014

Dear Valued Guest,

Thank you for your feedback and I am disappointed that you did not enjoy your stay. Based on your review I am assuming you stayed in one of our Time Share units which were renovated only a couple years ago but I assure you there are no black and white TV's in our resort. In fact, I am happy to pass along we are switching to Hi Definition TV's in the next two months, very exciting. In regards to parking, currently all branded hotels do charge for parking but we are constantly reviewing our pricing for all amenities at the resort.

I hope you do come back again so that we can demonstrate that we can exceed your expectations.

Jeff

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838 - 844 of 1,072 reviews

Reviewed 12 March 2014

The facilities and the view of the Delta Grand in downtown Kelowna, B.C. Canada are excellent. The staff is very professional. Holding or attending a conference there is superb. The restaurant has a very nice view of the lake.

The only problem was that I could not find too many activities in downtown Kelowna in March. The museums are by were pretty small-scale and localized, too. It should be better when summer comes because boating can be fun. Beware that summer in Kelowna is very hot; the temperature can be 38 degree Celsius. In view of that, the best time to stay in this hotel and enjoy downtown Kelowna is very early in the summer or October.

Room Tip: If you can afford it, choose a room with a lake view.
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  • Stayed: March 2014, travelled on business
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Thank RaymondHua
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 14 March 2014

Dear Raymond

Thank you for your review! I'm so glad you enjoyed your stay with us during your conference. I do apologize you did not find some more exciting things to do on your leisure time. Kelowna is known for it's busy summer season so recreational activities are more limited in the Spring. There are several walking/hiking trails in the downtown area as well as many pubs and restaurants that have live music on various nights, Prospera Place arena across the street that hosts our local WHL hockey team, as well as a wine tour company in the hotel that will take you to some of the many amazing wineries in the area. I hope this gives you some ideas for your next visit to Kelowna. The summer of course with the warmer weather and Okanagan Lake in our backyard, you will find an abundance of outdoor activities and entertainment to suit your needs.

We hope to see you again in the near future,

Kind Regards,
Allison

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Reviewed 4 March 2014

This hotel was comfortable and clean with good amenities. I especially liked the clothing shop downstairs! So convenient being able to shop at the hotel...or maybe that's a bad thing, lol! The view of the lake was beautiful and staff was helpful and very nice.

Room Tip: Get a room facing the lake
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  • Stayed: January 2014, travelled on business
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Thank jbarlee72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 5 March 2014

Dear Valued Guest

I'm so glad you had a great stay with us and found your room to your liking. Yes the shops in the lobby are great as they are privately owned so you definitely find some unique treasures in them!

It's always great to hear comments on our staff being helpful and kind so thank you for that and we look forward to seeing you again soon!

Kind Regards,
Allison

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Reviewed 1 March 2014

We stayed here for 3 nights in February and enjoyed every minute of it. The best part was the staff, they were awesome. From the front desk, spa therapist, housekeeping to the 9th floor lounge host they were gracious, friendly and very personable. The rooms were clean, neat, modern and the bed was very comfortable.
We did take the offered upgrade to the 10th floor and felt it was worth every penny. The view is absolutely stunning, the breakfast and hors devours were delicious, and the unlimited Starbucks coffee from the machine in the lounge was the best.
The hotel is very well located for walking and enjoying the boardwalk, and very close to theaters and many restaurants. For boutique shopping its about a 3 minute walk away.
We will definitely be back!

Room Tip: Upgrade to the 9th or 10th floor with lakeview.
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  • Stayed: February 2014, travelled as a couple
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1  Thank JNKlaassen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 4 March 2014

Dear Valued Guest

Thank you for taking the time to make this review! I'm so glad to see that you took advantage of our Club Floor and enjoyed your time in the Lounge with all it has to offer and yes that view can't be beat!

It's great you were able to make some time for yourself and enjoy the spa and were able to take the short but beautiful walk along the boardwalk to the downtown core.

I hope you left feeling refreshed & rejuvenated and we look forward to welcoming you back to the hotel again soon!

Kind Regards,
Allison

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Reviewed 23 February 2014

Very modern hotel rooms with comfortable pillow-top mattresses on beds. Only 5 minutes from downtown Kelowna, wineries and great golf courses. Lovely, well-maintained property. Sure to please even the most discerning tastes.

Room Tip: Corner suites are particularly large and sunny.
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  • Stayed: October 2013, travelled on business
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Thank Gabriella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 25 February 2014

Dear Gabriella

Thank you for your review! We often get comments on how comfortable the beds are so I'm glad you agree! I hope you were able to tour some of the amazing wineries and golf courses you mentioned as there are some award winning places to see in each of those categories.

We hope to see you again in the near future,

Kind Regards,
Allison

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Reviewed 18 February 2014 via mobile

The hotel rooms were recently renovated - the look is modern and spacious, the beds comfy. The lobby is a little dated and due for a renovation but well maintained and clean. The location is great as you are right on the lake and a five minute walk from the DT core. There are several restaurant options in the area. The hotel restaurant has good food but isn't exceptional for the price. Dinner with a glass of wine is a minimum of $40.

Stayed: February 2014, travelled on business
1  Thank Xeastcoaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 20 February 2014

Dear Valued Guest

I'm so glad you approve of the look and feel of our new rooms. You'll be happy to know that we will be transforming our lobby and restaurant later this year to be equally as modern and comfortable as our rooms! We hope to see you again in the near future.

Kind Regards,
Allison

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Reviewed 18 February 2014

My husbands birthday is on Christmas Day, so instead i decided to take him to Kelowna for the first weekend in January. I booked a room that was on special at the Grand. It was incredible big with an amazing bathroom and so clean and two TV. Clean Clean Clean...I love a clean room...it was great. They even sent us up a little bottle of champagne, and chocolate truffles, just to say thanks for staying with us.
We booked a couples massage and they treated us so wonderful, even brought my hubby a wonderful piece of cake that said Happy Birthday. "Brian" gave the best massage and found every knot in my shoulders. We are going back down for the ZZ top concert and we are so staying there again and booking our massage....Love to be spoiled?? Go to the Grand it was a great time.

Room Tip: Ask to overlook the lake...Also the elevator cards only take you to your floor...if your friends are...
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  • Stayed: January 2014, travelled as a couple
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Thank Elaniem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this reviewResponded 18 February 2014

Dear Valued Guest

We love a clean room as well! I'm so glad that everything in your room met your approval and you had a wonderful experience in our Spa. The team there really are great at what they do (I've had my share of massages there myself!). I'm thrilled we were able to enhance your stay with a few personal touches and we thank you for choosing to stay with us again on your next visit to Kelowna.

We look forward to welcoming you and your husband back to the hotel for the ZZ Top concert!

Kind Regards,
Allison

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Additional Information about Delta Hotels by Marriott Grand Okanagan Resort

Address: 1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kelowna
#4 Green Hotel in Kelowna
#4 Business Hotel in Kelowna
#4 Spa Hotel in Kelowna
Price Range: £116 - £316 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Delta Hotels by Marriott Grand Okanagan Resort 4*
Number of rooms: 325
Official Description (provided by the hotel):
Delta Hotels by Marriott Grand Okanagan Resort is fresh from extensive renovations to all 262 guestrooms in the North and South Tower. Our Kelowna resort's newly designed rooms feature SmartDesk work areas with multiple connectivity docks, complimentary internet, and many other thoughtful touches. Along with our guest rooms, other renovations include the addition of Club Lounge and two private guest room floors with exclusive amenities and services. Our Canada hotel provides some of the best views in town, on the lake, near Kelowna City Park and Prospera Place. ... more   less 
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Also Known As:
Delta Grand Okanagan Resort & Conference Centre Hotel Kelowna
Delta Grand Okanagan Resort And Conference Centre
Delta Grand Okanagan Lakefront Hotel
Grand Hotel Kelowna
Delta Hotels By Marriott Grand Okanagan Resort Kelowna, Okanagan Valley, Canada

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