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“Dated luxury”

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Delta Hotels by Marriott Grand Okanagan Resort
Ranked #7 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Level 6 Contributor
115 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Dated luxury”
Reviewed 6 August 2014

The rooms are very ultra modern and very cool. Upgraded to club floor which was nice. Wish our room faced the lake. It faced the roofs. The common areas are very dated still. Not sure if they will update to the same standard as the rooms. That would be nice. The gym is big but so old dark and dated it's like revisiting the 1980s

Room Tip: Lake view. Higher floor
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Green Features: I'm not aware of any special practices. Lots of towels at the pool and gym were available
  • Stayed June 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Vanps3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 6 August 2014
Dear Guest

I'm so glad you liked the look of our Mode Rooms. You'll be happy to hear that our lobby & restaurant will be going through a complete renovation this winter so you will see an equally ultra modern lobby, restaurant & wine bar in the Spring of 2015!

We hope you come back to check us out then, I know you won't be disappointed!

Sincerely,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (304)
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English first
Vancouver, Canada
Level 3 Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 5 August 2014 via mobile

My husband and I stayed here for a quick getaway. It's a decent hotel, but we felt it was a little overpriced for what it actually offered. The room was decent with the most minimal amenities. A lot of screaming children in the hallways in the morning and loud teenagers at night. I had to call security the first night as they were drinking and screaming in the hallways at 3am. Not really what I would expect in 4-5 star hotel.

The pool was quite crowded with not many chairs for the guests and again lots of loud screaming children.

Overall, not a terrible experience but I had expected a more relaxing environment.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Worldtraveller604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 6 August 2014
Dear Guest

Thank you for your review. I was disappointed to read that your expectations were not met during your stay with us. I can appreciate your frustration of other guests being disruptive in the middle of the night. I hope our security team was able to rectify the situation promptly. We truly want all of our guests to have a restful sleep and will do the best to our capabilities to ensure this, we just wish we could foresee events like these happening before they do!

Our resort does see many families with children, particularly in the summer months. With the weather at a record high in Kelowna, this summer has been no exception, with guests flocking to the pool deck to cool off in the summer heat. I do apologize that this wasn't the atmosphere you were hoping for.

We hope you do choose to try us again. If it is ever an option, the shoulder months of June & September, which still brings in the warm weather but abundantly more conference guests, may give you more of the calm and relaxing environment you will enjoy.

Kind Regards,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 6 Contributor
139 reviews
127 hotel reviews
common_n_hotel_reviews_1bd8 259 helpful votes
Reviewed 4 August 2014

This hotel is average at best. Yes, location is good, and those who like the amenities of a large hotel and don't mind the price will be fine with it. It has a nice pool, and probably the casino is a big attraction for some. But the room is barely average. Not large, tiny bathroom and a small window. Plus no in room safe, which is antiquated in this day and age for a hotel which charged me so much. It is very big and lacks character. I found the furnishings drab and boring. And it was expensive! Not returning anytime soon.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank flunie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 6 August 2014
Dear Guest

Thank you for your review. I'm pleased you found our location so convenient but I was disappointed to read you did not find your room to your liking. We do have many room types of various sizes but I apologize your particular room was not to your expectations.

You will be happy to know that our lobby and restaurant will be going through a complete face lift and will be a sight to see next Spring with a brand new restaurant and wine bar and complete lobby transformation.

We hope you decide to visit us again, so we can really WOW you with your experience here.

Sincerely,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stonehaven Scotland
Level 4 Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 4 August 2014

We booked Kelowna Okanagan resort, and we were not sure what to expect. Well from start to finish we were spoilt and blown away by the service from all staff. The bell hops were extremely attentive and at reception we received a warm Canadian welcome. Our room we were lucky to be upgraded as a treat and club lounge was second to none, the hostess on at night was so friendly and very knowledgeable about the area. Our room was on the 9th floor with. Views to die for.
My wife was celebrating her 50th birthday and the hotel had a lovely slice of cake sent up to the room. Bistro restaurant was fab great food and waiters lovely. We will be back for another visit soon. Recommend it.!!!!!

Room Tip: If you can stretch the budget try for a club room if you can it is well worth it and views are outst...
See more room tips
Green Features: Eco friendly, low voltage light bulbs used in the lamps which helps with the atmosphere. Towels are changed if you would prefer,but can be left to save on energy. Air conditioning to help keep the air clean. Separate bins for you to use for recycling your bottles cans and papers.
  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Ferrenzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 5 August 2014
Dear Ferrenzo

I am so pleased to read you felt so welcomed during your visit to Kelowna! Thank you for choosing our hotel as your vacation destination. It's always great to read when our staff is able to connect with our guests and enhance their stays in any way possible.

Happy Belated Birthday to your wife and we look forward to seeing you at the hotel again in the near future!

Sincerely,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
1 review
Reviewed 3 August 2014

Very nice hotel! Worth staying :) I liked everything - very clean and friendly...They have a wonderful restaurant...Nice food and the waiters were really, really friendly.

Thank you for a nice vacation!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Nadia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 5 August 2014
Dear Nadia

I'm so glad you enjoyed EVERYTHING about your stay! It's great you were able to spend some time in our Grand Bay Cafe and I'm pleased you had such a great dining experience!

We hope to see you again soon,

Sincerely,
Allison
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 5 Contributor
56 reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 31 July 2014

I rarely write about hotels, because I am a wine critic and consider myself only qualified to opine about food and wine. Bit this hotel is special, although a bit pricey. The rooms are well planned with new modern desk set-ups with plugs for every computer orafice that exists, including use of TV as ipad or PC screen.
The staff, from the valet to the front desk, are universally nice and helpful. The location is first rate. Not cheap but then what really good hotels are?

  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank CondeCox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 31 July 2014
Dear Valued Guest

We appreciate you taking the time to write a review when it's not something you typically do!

I'm pleased you approved of the look of our Mode rooms and that our team was able to enhance your stay. I hope being a wine critic in the "Heart of Wine Country" was no disappointment and you were able to visit some of the many amazing wineries in the area!

We hope to see you again soon,

Kind Regards,
Allison
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Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 30 July 2014 via mobile

Great location and great service and food at this hotel. Loved that they had activities for the kids every day. Not often hotels offers that. My favorite breakfast was the omelettes. Kids 6 and under eats for free.

Stayed July 2014, travelled with family
Helpful?
Thank Familien W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeltaDGO, Social Media Manager at Delta Hotels by Marriott Grand Okanagan Resort, responded to this review, 31 July 2014
Dear Valued Guest

I'm so glad you and your family had such a great stay and your children had fun participating in our Resort Activities!

Our breakfast team does make a mean omelette and it appears as though they did not disappoint!

We look forward to welcoming you and your family back to the hotel in the near future,

Sincerely,
Allison
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Delta Hotels by Marriott Grand Okanagan Resort

Property: Delta Hotels by Marriott Grand Okanagan Resort
Address: 1310 Water Street, Kelowna, British Columbia V1Y 9P3, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > Central City
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Top resorts Hotel in Kelowna
#4 Spa Hotel in Kelowna
#4 Business Hotel in Kelowna
#4 Green Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Delta Hotels by Marriott Grand Okanagan Resort 4*
Number of rooms: 325
Official Description (provided by the hotel):
Delta Hotels by Marriott Grand Okanagan Resort is fresh from extensive renovations to all 262 guestrooms in the North and South Tower. Our Kelowna resort's newly designed rooms feature SmartDesk work areas with multiple connectivity docks, complimentary internet, and many other thoughtful touches. Along with our guest rooms, other renovations include the addition of Club Lounge and two private guest room floors with exclusive amenities and services. Our Canada hotel provides some of the best views in town, on the lake, near Kelowna City Park and Prospera Place. ... more   less 
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Also Known As:
Delta Grand Okanagan Resort & Conference Centre Hotel Kelowna
Delta Grand Okanagan Resort And Conference Centre
Delta Grand Okanagan Lakefront Hotel
Grand Hotel Kelowna
Delta Hotels By Marriott Grand Okanagan Resort Kelowna, Okanagan Valley, Canada

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