I am attending a conference, and this hotel was recommended as an alternative since the conference hotel was full. I booked a room over two months ago, and specifically asked for a quiet room. I was put on the street side which is very noisy and busy. I checked in late, and as a female traveller, I was concerned that the door did not lock properly. In the morning when I went to go to my meeting, the room door would not open despite many efforts. I was trapped in the room! Good thing there was no fire! The front desk was unhelpful. I finally got the door opened. I asked to move rooms but was told they would fix the door. Later in the day, when nothing had been done, I asked to move again. The front desk staff noted that door always sticks but that it was ok. When I asked again to move to a room on the back of the hotel, the front desk person said it was noiser since there was a bar back there. There wasn't one. I really did not appreciate being lied to. I finally moved rooms, but the next room was on the front side again and was even noiser than the last one. The bed was more comfortable and the room is nicely furnished in an antique french theme. The hallways and reception areas are worn and beat up. If the staff had been truthful and the noise less, it would have been ok, but overall I would rate this as a very poor experience.
- Official Description (provided by the hotel):
- Situated directly across from Kelowna's famous Hot Sands Beach, Prestige Beach House is conveniently located close to tourist attractions, business, shopping and recreational areas. A short walk along the waterfront is Prospera Place, Lake City Casino, Kelowna's cultural district and many other attractions and shopping boutiques. World-class golf and ski resorts are located nearby. Enjoy activities such as boating, hiking, swimming and winery tours. You'll discover that every member of our staff possesses a refreshing combination of friendliness and professionalism. Features and Amenities: Deluxe rooms, luxurious designer suites, specialty & executive style suites, indoor pool, hot tub, fitness centre, complimentary WiFi, meeting & banquet facilities. ... more less
- Reservation Options:
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- Also Known As:
- Prestige Inn Kelowna Hotel Kelowna
- Prestige Hotel Kelowna
- Kelowna Prestige Hotel
- Prestige Beach House Kelowna, Okanagan Valley, Canada