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Marsha C
Province of Imperia, Italy

Great room

5.0 of 5 bubblesReviewed 30 Dec 2019
This hotel was easy to get to, the room was really nice. We had supper at the restaurant in the hotel and it was amazing. The wait staff were really accommodating. We also had our breakfast in the same restaurant and it was delicious.
Date of stay: December 2019
4.0 of 5 bubblesLocation
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestige_Management, Manager at Prestige Beach House, responded to this review
Responded 5 Feb 2020
Hi Marsha C! We're so happy we were able to help you out! We appreciate your positive review about your recent experience with us! We can't wait to see you again, have a great day.
Regards,
Prestige Beach House
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 1 December 2019

This hotel was very cute, with nice up to date rooms, good heat, comfortable beds and great service. There is parking, a little tight for bigger vehicles. It is very close to restaurants and the water, would stay again.

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank Brittany H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestige_Management, Manager at Prestige Beach House, responded to this reviewResponded 2 December 2019

Hi Brittany H, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Once again we really appreciate the time taken to leave the review and we wish you the best.
Regards,
Prestige Beach House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 November 2019

I would like to specifically commend the server Emily. She was helpful, friendly and went out of her way to look after my breakfast with care. She made sure to remember what I wanted on my second trip into the restaurant for breakfast and one day gave me free coffee. Emily's manner was indeed to be complimented on. Such a nice, friendly atmosphere she created.

Date of stay: October 2019
Thank Michele C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestige_Management, Manager at Prestige Beach House, responded to this reviewResponded 18 November 2019

Hi Michele, we are very happy to have provided you with such a positive experience! We will pass on your message to Emily so that she knows what a great job she did with providing you such a great experience.
If you have any further questions, please give us a call. We're always happy to help!
Warm regards,
Prestige Beach House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2019 via mobile

Stayed for one night on a work trip visiting British Columbia. Loved the newly renovated beach style decor of the hotel. Would have loved to explore the surrounding area more as it's in a great location directly opposite the park and beach.

Date of stay: October 2019
Trip type: Travelled on business
1  Thank Louise8589
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestige_Management, Manager at Prestige Beach House, responded to this reviewResponded 24 October 2019

Hi Louise, we are very happy to have provided you with such a positive experience. Thank you for taking the time to leave a review for us at Prestige Beach House Kelowna, BW Premier Collection. We're happy we could meet your expectations!

Regards,
Prestige Beach House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2019

We were very disappointed in this hotel. Although great location to walk to the lake and marina, it was a very noisy location. We actually compared the noise level to our stay in New York. It is right next to a busy highway, so if you are on that side of the hotel, you have traffic noise, but sun on your balcony. If you are on the back side of the hotel, you will hear the construction from behind the hotel (which started promptly at 8:01 am) and get the viewing of people urinating in the back alley and no sun on your balcony. This location also backs on to the gospel mission, so lots of homeless hang around and build their tents etc. on the next street over. There is no common area outside to enjoy sitting in the sun with a coffee. The door hydraulics are very strong so again adds lots of noise. This may seem really petty but we actually went for an R and R weekend. Not really a hotel to hang out at, besides to sleep. The pool both nights by 7 pm did not have pool towels. We did try the restaurant, it was good food, but terrible service. After an evening meal and a breakfast we just used room service. As we did not want to experience the lack of service a 3rd time. Lots of great restaurants a few blocks away, but be prepared to pay for parking. You will have to pay for parking at the hotel and then again at any other restaurant in the area. If you are lucky to find parking.. Comfy beds and pillows, clean, easy check in. We will not return due to the noise level and direction of which this hotel sits with respect to sun exposure.

Room tip: If you appreciate the sun, be sure to ask for those rooms and or quietest room.
Date of stay: September 2019
    • Sleep Quality
    • Rooms
    • Service
1  Thank SunFunMar2009
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Prestige_Management, Manager at Prestige Beach House, responded to this reviewResponded 14 October 2019

Thank you for taking the time to share your experience with us. We deeply regret that we did not meet your expectations and offer you the usual high standard of experience we strive for. We greatly appreciate your insight and will use your comments to evaluate room for improvement in those areas.

We hope to to welcome you back to our hotel the next time you are in Kelowna.

Regards,
Prestige Beach House.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2019

We stayed for 1 night in room 219 and when we arrived at 4:15pm there were several guests waiting in the lobby as rooms were not ready even though check-in is supposed to be 3pm. We didn't get a room until 4:45pm which made us late for our 4:30 dinner reservation. The room was cleaned but they must have run out of towels because they didn't arrive until much later. Even though they claim to be recently renovated it was not a complete reno. We couldn't open/close the closet doors because of the rust/dirt clogging the track. (pics included) The base board heater had the metal trim sticking out. (pics included). I doubt we would return even though the location is fantastic.

Date of stay: September 2019
    • Location
    • Rooms
    • Service
Thank MaxBet007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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