The customer service giving at this resort is the worst I have seen. The online booking process is deceptive, it encourages you to book the room at a "web discount" which represents about $10-$15 off. Then regardless of how much advance notice you give to cancel it charges you a FULL nights stay plus taxes! Not a nominal fee, or no fee with 48 hours notice like most resorts... a full nights stay. The real rub is when you call and the supervisor gives you a very unsympathetic response equating to "touch #$@!"
With roads packed in snow and ice bordered on closure they offer no suggestion except to just pay. Truly unacceptable service.
- Official Description (provided by the hotel):
- Kelowna’s Manteo Resort is beautifully located on the shores of Okanagan Lake, only minutes from downtown, championship golf courses, estate wineries, and ski hills. At Manteo, amenities are plentiful with indoor/outdoor pools and hot tubs, kids water park, saunas, movie theatre, fitness center, tennis court, 9-hole putting green, playground, private beach and boat moorage. Accommodations are superb and provide the highest standards of comfort in spacious Deluxe Guestrooms, Premium One Bedroom Suites and in private Two & Three Bedroom Villas, located only steps from the lake.Our 102 unit full service resort features waterfront meeting & conference facilities, ideal for groups up to 200. Meeting & event facilities are perfect for meetings, retreats and banquets. The Waterfront Ballroom will accommodate up to 200 people and is divisible into three separate rooms to accommodate smaller meetings and breakout sessions. All facilities have a lakeview, with floor to ceiling windows in each room, which offers an elegant, yet comfortable setting to relax and enjoy.Manteo’s Clubhouse is located only a short walk from the main hotel. From casual to elegant, our Library and Upper Lounge are ideal for private receptions, meetings and events for up to 100 guests. The facilities include a pool table, big screen television, bar service area and a large outdoor patio with breathtaking views of Okanagan Lake. ... more less
- Reservation Options:
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- Also Known As:
- Manteo Resort - Waterfront Hotel And Villas
- Manteo Hotel Waterfront
- Manteo Resort - Waterfront Hotel & Villas Kelowna, Okanagan Valley, Canada