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“Worst experience in Canada in over 10 years” 1 of 5 bubbles
Review of Manteo Resort - Waterfront Hotel & Villas

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Manteo Resort - Waterfront Hotel & Villas
Ranked #4 of 34 Hotels in Kelowna
Certificate of Excellence
Seattle
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Worst experience in Canada in over 10 years”
1 of 5 bubbles Reviewed 14 February 2011

The customer service giving at this resort is the worst I have seen. The online booking process is deceptive, it encourages you to book the room at a "web discount" which represents about $10-$15 off. Then regardless of how much advance notice you give to cancel it charges you a FULL nights stay plus taxes! Not a nominal fee, or no fee with 48 hours notice like most resorts... a full nights stay. The real rub is when you call and the supervisor gives you a very unsympathetic response equating to "touch #$@!"
With roads packed in snow and ice bordered on closure they offer no suggestion except to just pay. Truly unacceptable service.

  • Stayed February 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank jm17Seattle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,250 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (163)
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English first
Banga, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 28 January 2011

Excellent staff providing high service level. The hotel location is beautiful. It is a little pricey but worth it. I stayed in Kelowna as focal point for business in okanagan. the breakfast at this hotel restaurant was also very nice. definite return if i come here again!!

  • Stayed January 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RayManBanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
4 of 5 bubbles Reviewed 25 January 2011

Very nice hotel and great view. The Wild Apple Restaurant is fantastic. The only complaint here is that the Internet connection is very slow for some reason. As a business traveller, internet connection and speed is extremely important to me. Another complaint is the hairdryer in the room is flimsy and the handle gets really hot. Other than those two items, I thoroughly enjoyed my stay here!

  • Stayed January 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rxgirl30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castlegar, Canada
1 review
5 of 5 bubbles Reviewed 20 December 2010

our stay was great. the room was very nice. clean bed was really comfortable. service was great. friendly helpful staff. overall i would rate it five out of five. not to mention the location. by the lake awesome view.

  • Stayed November 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cracker39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Victoria, Canada
1 review
5 of 5 bubbles Reviewed 20 December 2010

This hotel was one of the official hotels for a recent Provincial skating competition; and we were offered an exceptional rate.
This resort is beautiful, right on the lake with amazing views, yet just a short drive to the arena or town.
Our room was spacious, nicely decorated, and quiet. The grounds and pool were lovely, and during the warmer weather had a great pool , outdoor area and beach for the kids.
What really made our stay memorable was their amazing staff. The front check in staff were friendly, extremely helpful and seemed genuinely interested in their guests.
The rest of the hotel staff was also wonderful! Our room was cleaned and stocked well each day.
It was such a treat to stay at such an upscale resort and would love to go back and stay during the summer months to take full advantage of all the wonderful amenities this resort offers.

  • Stayed November 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank unknown900
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cobble Hill, Canada
1 review
5 of 5 bubbles Reviewed 12 November 2010

Outstanding food, the recently changed menu and decore of the dining area and lounge allows one to not only enjoy the quality of the food but also surround themselves in an enviroment of being a part of the full atmosphere.
Relaxing surroundings, spectacular lake views and exceptional menu selections that are always changing to the seasonality of the region with a wine selection that compliments the local winery region as well. Alway's a favorite vs the larger hotels in the area, you won't go wrong when picking this resort. A preferential location not only when on business but also when on pleasure trips.

  • Stayed October 2010, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank oceanwatcher2592
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranbrook, Canada
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 9 November 2010

I used to stay at the Manteo for all my business trips, but then became the owner of a puppy, who is now 3 years old. She travels with me regularly. I now stay at the Delta, because they are completely dog friendly, and just as lovely a hotel. I have stayed there this year to date 27 stays and over 50 nights, and have another 3 stays and 10 nights booked before the end of this year. I think this is a lot of business for your hotel to give up because you remain with an out of date pet policy, not held by any of the 5 star hotels in Vancouver, who are all pet friendly.

Your gymnasium is also too small, with limited equipment, far below the level expected in a hotel that would like to be rated as excellent.

  • Stayed September 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
9 Thank officeinacar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manteo Resort - Waterfront Hotel & Villas

Property: Manteo Resort - Waterfront Hotel & Villas
Address: 3762 Lakeshore Road, Kelowna, British Columbia V1W 3L4, Canada
Region: Canada > British Columbia > Okanagan Valley > Kelowna > South Pandosy - K.L.O.
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Kelowna
#5 Family Hotel in Kelowna
#6 Business Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Manteo Resort - Waterfront Hotel & Villas 3.5*
Number of rooms: 102
Official Description (provided by the hotel):
Kelowna’s Manteo Resort is beautifully located on the shores of Okanagan Lake, only minutes from downtown, championship golf courses, estate wineries, and ski hills. At Manteo, amenities are plentiful with indoor/outdoor pools and hot tubs, kids water park, saunas, movie theatre, fitness center, tennis court, 9-hole putting green, playground, private beach and boat moorage. Accommodations are superb and provide the highest standards of comfort in spacious Deluxe Guestrooms, Premium One Bedroom Suites and in private Two & Three Bedroom Villas, located only steps from the lake.Our 102 unit full service resort features waterfront meeting & conference facilities, ideal for groups up to 200. Meeting & event facilities are perfect for meetings, retreats and banquets. The Waterfront Ballroom will accommodate up to 200 people and is divisible into three separate rooms to accommodate smaller meetings and breakout sessions. All facilities have a lakeview, with floor to ceiling windows in each room, which offers an elegant, yet comfortable setting to relax and enjoy.Manteo’s Clubhouse is located only a short walk from the main hotel. From casual to elegant, our Library and Upper Lounge are ideal for private receptions, meetings and events for up to 100 guests. The facilities include a pool table, big screen television, bar service area and a large outdoor patio with breathtaking views of Okanagan Lake. ... more   less 
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Also Known As:
Manteo Resort - Waterfront Hotel And Villas
Manteo Hotel Waterfront
Manteo Resort - Waterfront Hotel & Villas Kelowna, Okanagan Valley, Canada

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