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“Hotel was great”

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Four Points by Sheraton Kelowna Airport
Ranked #2 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Canada
Level Contributor
108 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Hotel was great”
5 of 5 bubbles Reviewed 29 September 2013

We had a King Room. Although right next to the airport, it was extremely quiet. Never heard a plane! Bed was comfortable. Free Wifi which was great. In room fridge worked well and was quiet. TV service that they offer was incredible; best HD quality I've every seen. We had a beer and appies in the lounge. Food was ok, service was good. Front desk was awesome!

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 6ixpack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 7 October 2013
Thank you for your kind words! We do attempt to provide our guests with extra amenities for a pleasant stay and are happy to hear you enjoyed the TV service and free wifi. We look forward to welcoming you back to Four Points next time you are in Kelowna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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384 reviews from our community

Traveller rating
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    111
    23
    2
    2
See reviews for
111
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (70)
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English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 September 2013

I travel a lot and this was one of the best hotels I have eve stayed in.
The staff were so polite and friendly it blew my mind. I lost my phone and the guy working the front desk came up to help me find it as I was in a rush to get to the airport.
The food from the grill was very tasty and large servings.
Pool was a little small and chilly but the waterside made up for that. My daughter loved it!
Pillows and bed were like a dream. If I ever travel to Kelowna again I will be going back to this hotel.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicci888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 25 September 2013
Thank you for your kind words. We are thrilled to hear you consider Four Points Kelowna Airport one of the best hotels you have ever stayed at. Our staff are among our best assets, and we are pleased to hear you found them friendly and polite as well. We look forward to welcoming you back next time you are in Kelowna!
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Bellingham, Washington
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 22 September 2013

This is a brand new hotel. Opened three months ago. Rooms are spacious and nicely appointed. As you would expect from a Four Points Sheraton hotel. The lobby is large and almost luxurious. Two elevators, so no waiting. We had dinner in the restaurant and were delighted. Didn't have to drive into Kelowna for a good dinner. All the staff are friendly and helpful. Couldn't ask for a better place to stay.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 26 September 2013
Thank you for your kind words about our staff and your stay at brand new Four Points Kelowna Airport. We are pleased to hear you enjoyed your dinner and the comfort of our rooms. We hope to welcome you back next time you are in Kelowna!
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Auckland, New Zealand
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 12 September 2013 via mobile

For a business traveller the selection of good hotels in kelowna is a bit drab. The four points far exceeds the others as a excellent business stay. A little bit out of town but this should not deter you.
The big surprise was the resturant. Superb.
Only downer was that their espresso machine had not yet arrived.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 26 September 2013
Thank you for your review. We do strive to be Kelowna's best business hotel and are pleased you found we far exceed the competition. We hope to welcome you back soon to try our new espresso machine!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abbotsford, Canada
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 2 September 2013 via mobile

Stayed twice now in the last month. Easy for us when we need to stay over night at the Kelowna Airport. Great staff, service, food and rooms. Very professional and helpful!
Thanks again.
Medivac Helicopter Crew

Stayed August 2013, travelled on business
Helpful?
2 Thank Crheli1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 13 September 2013
Thank you for your kind words! We are so pleased to hear you have enjoyed your stays. We look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prince George, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 30 August 2013

Overall I would say this hotel was great. The beds were so comfortable and the staff was very nice. The waterslide was alot of fun, although I noticed a few children you were scared to go down it as its a dark tube so you are going down in the dark.
My only complaint is the room only had two towels. I need three towels, one for my hair and one for my body and my partner needs his own total for a total of three towels. I phoned the front desk and they were happy to send up extra towels. However, the next day after the room was cleaned we were back to two towels so i had to phone the front desk again. Same thing on the third day. For the price we paid having the cleaning staff leave the three towels in the room would have be nice. Otherwise pleasant experience.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
67 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed 29 August 2013 via mobile

A nice new airport hotel with a quick shuttle to the terminal.

The hotel was great, if not a little expensive, but worth it for an early flight.

My only comment is that we booked using expedia and were put in a room with two queen beds. At check in we requested a king bed but were told that since we didnt book directly with the hotel that they couldn't accommodate our request, despite the hotel not being too busy.

That said its a minor detail and I would use Four Points Kelowna again if flying early.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dsmillie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Kelowna Airport

Property: Four Points by Sheraton Kelowna Airport
Address: 5505 Airport Way, Kelowna, British Columbia V1V 3C3, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Kelowna Airport 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Four Points By Sheraton Kelowna Airport Okanagan Valley, Canada

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