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“Amazing hotel!”

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Four Points by Sheraton Kelowna Airport
Ranked #2 of 34 Hotels in Kelowna
Certificate of Excellence
GreenLeadersSilver level
Edmonton, Alberta, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing hotel!”
Reviewed 29 December 2013 via mobile

The moment you walk Into this hotel, you know you made the right decision to stay there. Beautiful, clean, fantastic amenities (including state of the art Life Fitness cardio equipment!) and extremely helpful, friendly staff. The Ric's has great food (I highly recommend the Tuna Capaccio and a local glass of wine) and is extremely convenient. Wonderful trip and would recommend this hotel to everyone in the Kelowna area.

Stayed August 2013, travelled with friends
Helpful?
Thank Undisclosed_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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416 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Swedish first
  • Any
English first
Lake Country, Canada
2 reviews
Reviewed 3 December 2013

We were booked to attend an event in the ballroom at the Sheraton, so made a reservation to spend the night at the hotel. Room was spacious, super clean and fresh, with a very comfortable bed. Convenient location right at Kelowna International Airport. Ballroom was lovely with large attached outdoor patio that would be great for summer bookings. The hotel restaurant is a Ric's Lounge and Grill. We have eaten there several times - excellent food - superb wine selection! We noted the pool with slide, hot tub and fitness room. Will be sure to remember our bathing suits for next visit!

Room Tip: South facing rooms have a better view.
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Peter D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 23 December 2013
We truly appreciate you taking the time to share your experience with the hotel and restaurant. We look forward to welcoming you back to enjoy our pool and fitness centre! Thank you on behalf of the whole staff at Four Points Kelowna Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary
Level 3 Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 November 2013

This was a great hotel for what I required. I love that the pet rooms are normal and very clean. The hotel is well built as there was no transfer of noise from any room or the hall.

Room service was quick and delicious.

Check in and check out staff were extremely courteous.

A great place, we will be back.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Making_our_rounds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 26 November 2013
Thank you for your kind words! We are happy to hear you enjoyed your stay and our staff was able to make you feel at home. We look forward to welcoming you back to Four Points the next time you are in Kelowna.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oliver, Canada
Level 6 Contributor
244 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 14 November 2013

Rather than driving from our home to catch an early morning flight, we booked a room at this convenient, new and modern hotel for the night prior to our departure. The check-in and out was flawless and the room was very comfortable and well equipped. Shuttle service to the airport was right on time and VERY convenient. We'll return to this hotel.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rahall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 2 December 2013
We are thrilled to hear of your experience and are so happy you enjoyed the comfort of your room and our free airport shuttle. We look forward to welcoming you back before your next early flight!
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2 reviews
Reviewed 7 November 2013

Recently stayed at the New Four Points while in Kelowna on business. Arrived early and was provided my room immediately. Excellent front desk service. My company held an event in one of the meeting rooms. Our guests were impressed with the room, the service and the food. You know they are doing something exceptional when the General Manager and the head of Food and Beverage pitch in with set up of the room and then hours later are still there helping with the serving. Will continue to stay here when back in Kelowna.

  • Stayed November 2013, travelled on business
    • Value
    • Location
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Helpful?
Thank czapotichny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 12 November 2013
Thank you very much for taking the time to leave a review. We are thrilled to hear you enjoyed your stay, our meeting space, and the food at Four Points Kelowna Airport. We look forward to your return!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver Island, Canada
Level 3 Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 November 2013

I recently stayed at this hotel while visiting a family member who had just moved to the area. This is a beautiful new hotel, and the water slide and hot tub were great. The staff however seemed to be lacking in customer service skills. Their knowledge of dealing with customers that book online seemed uninformed, they did not like that the fact I wanted to pay cash. When I had some concern about my room, they used the fact that I had booked online as an excuse, and became argumentative. I had to prove to them that I had a valid complaint, which they then did change their attitude, but it was too little too late. The manager on duty did not bother to get up and come out of his office and talk to me either. This was the 13th hotel I had stayed at this year, and the only one that I had any complaints regarding customer service. I returned to Kelowna last weekend and chose another comparable hotel because of this. The hotel was just as nice but with exceptional customer service and they seemed genuinely happy to have my business.

  • Stayed October 2013, travelled with friends
    • Value
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Helpful?
Thank Letekoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cobourg, Ontario
Level 4 Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 29 October 2013

We stayed at this hotel for convenience as we had a flight the next day but after our one night experience I would stay here even if just visiting the city of Kelowna. It is not far from the city and great wineries. The front desk staff were the most frieldly I have experienced in a long time and they truly made us feel welcome. I am a platinum Starwood member and travel a lot. The rooms are well equipped and all amenities are brand new. We had dinner in the restaurant (Rics Lounge) and again the service and food were fantastic.

Room Tip: The suites are very well equipped with a fairly well equipped kitchenette
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fieldbus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Sumic, Guest Relations Manager at Four Points by Sheraton Kelowna Airport, responded to this review, 1 November 2013
Thank you very much for your kind words. We are very happy to hear our staff made you feel welcome and will share your review with our team. We do offer a convenient location for airport travelers, but also for leisure travelers to Kelowna. We look forward to your next stay at Four Points Kelowna Airport.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Points by Sheraton Kelowna Airport

Property: Four Points by Sheraton Kelowna Airport
Address: 5505 Airport Way, Kelowna, British Columbia V1V 3C3, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Green Hotel in Kelowna
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Four Points by Sheraton Kelowna Airport 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Four Points By Sheraton Kelowna Airport Okanagan Valley, Canada

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