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“Disappointing worn out dirty room.”

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Borgata Lodge Hotel
Ranked #25 of 34 Hotels in Kelowna
Reviewed 10 June 2012

My family booked a 1 bedroom loft for the weekend. We arrived on the Friday and were greeted by a bag of garbage outside our suite ( # 304 ). After settling in and getting unpacked, we noticed that the room was quite dusty and dirty. There was food on the ceiling above the microwave, dust was caked on the lights above the fireplace and the chair at the desk had only been dusted by someone's feet. The kitchen floor and bottom of the counters were water damaged and looking at the roofing tiles, I wonder what condition the suites below us were in. Most of the counter tops were also damaged on their edges. Most of the lamp shades were damaged, the screen for the sliding door that leads to the deck was torn and the walls were chipped and dented throughout. To top it off, the DVD player did not work and the toilet handles needed to be " Jiggled" or they would run continuously. There are no phone numbers supplied in case you need to contact the staff if any problems occur. Fortunately, we did not spend much time in this room.

I guess if you just want a place to crash after you game of golf, this would be OK but for $ 170.00 a night, this place was a dump. Certainly did not live up to it's pictures or description online.

Room Tip: All of the rooms are individually owned and rented out in a pool. We stayed in #304.
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  • Stayed: June 2012, travelled with family
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6  Thank MrA911
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

We appreciate the feed back and apologize for the items in the suite that are currently being repaired or replaced. The tile on the roof has been fixed, it was caused by a big wind / rain storm. The suite has been deep cleaned and getting new counters and flooring.

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Reviews (56)
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43 - 49 of 56 reviews

Reviewed 5 April 2012

Last summe two of my buddies and I had decided to go to the beautiful city of Kelowna for a week of golf. After looking online we decided to try this resort because it was right beside two golf courses and the suites looked quite nice. We booked a suite with three beds and a kitchenette. It was just great. What a nice surprise to find out that our suite had two balconies, one of which overlooked directly on the golf course!! The suite was very nice and clean, and we enjoyed drinks and and firing up the barbecue every night after golf. The two courses we played were perfect for our caliber. We played mostly at the one next door as we just had to walk 2 minutes with our golf bags to get there! The guys at the front desk our very knowledgable of the area and made good recommendations for when we were not either drinking or golfing!! Anyways, we are looking into rebooking the same suite for a week in June. Looking forward to another great golf adventure!

  • Stayed: August 2011, travelled with friends
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1  Thank Clyde F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 February 2012

We were staying on the first floor with a guest in a wheelchair. We felt very crowded and I would definitely not use the words "wheelchair accessible" to describe the hotel. The beds in our room were only 4 feet! My husband I had to sleep in separate beds. And to our surprise, our room also featured ants. Management was horrific and hostile. We left and will never be back.

  • Stayed: July 2011
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5  Thank ceebee18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
golfresort, Manager at Borgata Lodge Hotel, responded to this reviewResponded 15 March 2012

Simpy not true.

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Reviewed 4 October 2011

Thank you. The staff organized a perfect visit to the Kelowna area. A golf game at "The Bear" and a wine tour. Directions to the lodge could have been spelt out a bit better but seeing the sign posts fog the two golf courses led us to the check in area. There were no staff around but they did provide us a cell phone contact in case of emergency. The room was all they said it would be and more. Our foam had a micro wave, fridge, toaster and kettle as well as a standard coffee pot. Wish we had know sooner because it is.a fair distance from the lodge to a shopping area. Loads of contact before arrival in the form of both emails and phone calls. On arrival there was a personal note to us from the front desk. Visit occurred without a hitch.

  • Stayed: October 2011, travelled as a couple
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Thank SaskStu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2010

Our golf group had a great stay at the Borgata lodge. We booked for this trip based on the great service we have had in other years, ( provided all our particular room requests, booked our tee times and recommended a great selection of courses for our skill levels). This year was no exception. The number one reason to submit this review is that we were delighted to find all the upgrades to both the rooms and Lodge in general. The rooms as always were super clean and we appreciated the extensive renovations this year. The furniture, tv's etc were new in all three suites and in some rooms bbq's and appliances were new this year. The Borgata Lodge is a beautiful bit of architecture, the location and grounds just couldn't be better and the staff was pleasant and accomodating.

  • Stayed: August 2010, travelled with friends
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1  Thank oldboy032
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 September 2010

Confortable more than adequate rooms right on one of the golf courses we wanted to play, reasonable rates, extremely helpful proprioter who was able to arrange discounts, T-stimes etc. and answered all our questions. We felt we got excellent "personal " service.for our three couple 6 day stay

  • Stayed: September 2010, travelled with friends
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Thank plsteer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 October 2008

My husband and I stayed at The Borgata Lodge for 3 months and we could not have chosen better. We were concerned to have booked, for such a long stay, without seeing the room but were delighted that our loft suite was exactly as the website showed. The views over the golf course were great and we found the area very peaceful and safe.
The guys at the front desk were just the right mixture of being relaxed yet professional and on the one ocassion we had to ask for some help (we had locked ourselves out) they were fantastic -and very friendly bearing in mind it was midnight!
We have a golf holiday planned to the same area and will definitely stay at the lodge when we go back.

  • Stayed: January 2007, travelled as a couple
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1  Thank ella177
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Borgata Lodge Hotel

Address: Borgata Lodge Hotel 3185 Via Centrale, Kelowna, British Columbia V1V 2A7, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Kelowna
Price Range: £92 - £135 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Borgata Lodge Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Studio, 1, 2 & 3 Bedroom Condo suites. Kitchen suites available, Hotel rooms. Ideal for Couples, Families, Weddings & Groups welcome. Central Location. 8 Minutes to the city core. 4 Lakes,8 wineries + 7 more golf courses all within 20 minutes Spa, Pizza Outlet, Restaurant, Lounge & Clubhouse onsite Famous Quail and Bear championship Golf courses at your door Resort Setting Golf Packages Wine Tours Vacation Packages| Licensed and Bonded Front desk open 7 days a week, 24 hour onsite contact ... more   less 
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Also Known As:
Borgata Hotel Kelowna
Borgata Lodge Hotel Kelowna, Okanagan Valley, Canada

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