We booked last minute for 1 week. We got a last minute rate of 149$/nt. The cancellation policy allows for cancellation 30 days prior to arrival. But since we booked 2 weeks prior to arrival, I asked the manager how would I be able to cancel or leave if not satisfied. He was very friendly and escaped the question saying we would find some arrangements; that there would be no problem! The 1st unit we had was so clear (no curtains) it was impossible to sleep before 10h00 p.m. and after 4h30 a.m. The sheets were old and teared, and the mattress was completly worn out. I begged the manager to let us out of there (I offer to pay more for the 1st night and leave!) I couldn't imagine myself not sleeping for a whole week. He wasn't open for any arrangements, he changed the sheets and offer to change our unit the next days, saying we had a great deal! The other unit was bigger with a nice view, not as clear but the mattress was even worse than the first. We got fed up begging but I swear I'll never book anything else on Internet. Don't book there long terme, see the room before and TRY the bed!!! They are after your money, not your satisfaction. Don't be fooled they are friendly and look very easy going which they are not.
- Official Description (provided by the hotel):
- Studio, 1, 2 & 3 Bedroom Condo suites. Kitchen suites available, Hotel rooms. Ideal for Couples, Families, Weddings & Groups welcome. Central Location. 8 Minutes to the city core. 4 Lakes,8 wineries + 7 more golf courses all within 20 minutes Spa, Pizza Outlet, Restaurant, Lounge & Clubhouse onsite Famous Quail and Bear championship Golf courses at your door Resort Setting Golf Packages Wine Tours Vacation Packages| Licensed and Bonded Front desk open 7 days a week, 24 hour onsite contact ... more less
- Reservation Options:
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- Also Known As:
- Borgata Hotel Kelowna
- Borgata Lodge Hotel Kelowna, Okanagan Valley, Canada