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“Very bad bedding and no way to get out before the week we booked for”

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Borgata Lodge Hotel
Ranked #25 of 34 Hotels in Kelowna
Reviewed 25 June 2008

We booked last minute for 1 week. We got a last minute rate of 149$/nt. The cancellation policy allows for cancellation 30 days prior to arrival. But since we booked 2 weeks prior to arrival, I asked the manager how would I be able to cancel or leave if not satisfied. He was very friendly and escaped the question saying we would find some arrangements; that there would be no problem! The 1st unit we had was so clear (no curtains) it was impossible to sleep before 10h00 p.m. and after 4h30 a.m. The sheets were old and teared, and the mattress was completly worn out. I begged the manager to let us out of there (I offer to pay more for the 1st night and leave!) I couldn't imagine myself not sleeping for a whole week. He wasn't open for any arrangements, he changed the sheets and offer to change our unit the next days, saying we had a great deal! The other unit was bigger with a nice view, not as clear but the mattress was even worse than the first. We got fed up begging but I swear I'll never book anything else on Internet. Don't book there long terme, see the room before and TRY the bed!!! They are after your money, not your satisfaction. Don't be fooled they are friendly and look very easy going which they are not.

  • Stayed: June 2008, travelled with family
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5  Thank AmelieLevis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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50 - 56 of 56 reviews

Reviewed 10 November 2007

The scenery and location is beautiful, it's to bad that the staff is so unreliable and the rooms were in bad shape. Hopefully it's a little more accepting for others.

  • Stayed: July 2007, travelled on business
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3  Thank Firefriend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2007

My son & daughter and I stayed for 3 nights.

The location was surprisingly close to the core of the city. About 10 minutes.
The suite was clean & had everthing we needed including a BBQ which we used 2 times.

Kelowna area is very pretty with lots of things to do. We enjoyed several beaches, a nice hike around the golf courses. We had a golf lesson as a family which was really fun then went to nearby Kelowna Springs putting course only $6.

We felt like very at home. The other guests were in a good mood enjoying the golf courses, spa and clubhouse restaurants.

We would come back as we felt safe & the prices for a lovely condo were not much more than an average hotel.

If you ever come to Kelowna please take a long drive around the city as it has so many nice views & history.

We also had perfect weather for all 3 days.

V Gibson

  • Stayed: September 2007, travelled with family
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Thank VGibsonPrinceGeorge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2007

My family and I stayed in the Borgota Lodge for 5 nights in June. Kelowna is a strange place in that there are very few apartment type hotels where you have a place to cook etc. This hotel is quite a drive away from the town centre - approx 5 miles away so driving is essential - there is no public transport up to the hotel. My advice would be to only stay here if you intend golfing - there is nothing else to do at this hotel. We also saw no-one and although we stayed for 5 nights the room was never cleaned during the stay.

  • Stayed: June 2007, travelled with family
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1  Thank harrisclark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Chicago ,illinois *funny thats the example it gives!!! HAHA
17
Reviewed 12 February 2006

Lemmie tell you all something, if u wanna just sit back and relax, this is the place to do it, and if you're on a tight budget, this is also the place to go (in the winter at least) i stayed in the side by side with my girlfriend for a week and it had to be the best place ive ever stayed at while on vacation, the room/suite is huge, and has everything u need to live for a week.. dishes,dishwasher,even a washer and dryer.
Not to mention the guys that run the place are very kind and easy going, it doesnt feel all commercialy (holiday innish) it feels more like people talkin with other people... not just doing there job. you are not bugged by annoying room service, u have the option to get it but if u dont want it, ull never see em, just clean up yourself. (like its thaatt hard) 2 bathrooms, 2 bed rooms, 2 fireplaces, underground parking, a patio, with furniture, a gas grill, and a great view of a golf course (or lake))
again! AWESOME! if you are ever in the kelowna area or lookin to go there, FOR SURE!! check this place out, ull be happy u did! promise!

  • Stayed: January 2006
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7  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Vancouver
16
Reviewed 25 October 2005

We have stayed at the Borgata 2 times, once recently when rates are fantastic as its just before winter and we stayed a year ago in July for a golf adventure with another couple. It was only 199 per night then, we shared a suite that was a one bedroom and kinda worked like a 2 bedroom.

We had a wonderful time for both stays. Clean and I got my own bathroom !

The folks at the front desk were super nice and sent us to the right places to dine and have fun, they even organized a wine tour for us. They had free wireless

The prices are way cheaper than the lakefront resorts and its nice and peaceful in the evenings. We enjoyed the convenience of the clubhouse which is a short walk.

Jeannie Crest , Vancouver BC

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 July 2017 via mobile
Google Translation

Stayed: August 2016, travelled solo
Thank tky k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Borgata Lodge Hotel

Address: Borgata Lodge Hotel 3185 Via Centrale, Kelowna, British Columbia V1V 2A7, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Kelowna
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Kelowna
Price Range: £54 - £211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Borgata Lodge Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Studio, 1, 2 & 3 Bedroom Condo suites. Kitchen suites available, Hotel rooms. Ideal for Couples, Families, Weddings & Groups welcome. Central Location. 8 Minutes to the city core. 4 Lakes,8 wineries + 7 more golf courses all within 20 minutes Spa, Pizza Outlet, Restaurant, Lounge & Clubhouse onsite Famous Quail and Bear championship Golf courses at your door Resort Setting Golf Packages Wine Tours Vacation Packages| Licensed and Bonded Front desk open 7 days a week, 24 hour onsite contact ... more   less 
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Also Known As:
Borgata Hotel Kelowna
Borgata Lodge Hotel Kelowna, Okanagan Valley, Canada

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