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Borgata Lodge Hotel
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Reviews (56)
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Reviewed 16 August 2013

We stayed here for 6 nights and got the best suite for our money! Staff was helpful location was excellent and was nice and quiet and discrete as opposed to the busy resort by the waterfront we stayed at last time. Also was nice that it was a 15 min drive to either lake okanagan or woods lake which we both enjoyed. Fully stocked suites had everything including laundry! We will be back again and sure to stay here!

  • Stayed: August 2013
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1  Thank Nicolekate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2013

Biggest complaint was the amount of dust on the ledges and fan blades. Location was ok, nice view from balcony with BBQ, well equipped kitchen, parking was not secure but nice to have a space included in the cost, didn't see many other patrons or cleaning staff in our stay of 4 nights, coffee table had exposed nails which was annoying since we were traveling with a toddler

  • Stayed: August 2013
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1  Thank ELIANASMUM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
golfresort, Manager at Borgata Lodge Hotel, responded to this reviewResponded 15 August 2013

Greetings

We thank you for staying with us !

The housekeepers are here every day, they start in the mornings and generally are here till 4 or 5pm when cleaning is completed. Generally they are not visible as they are in the suites cleaning. Housekeepers clean the fans blades once per month They dust the ledges generally every clean, we apologize if they missed something.

The underground parkade is secure and free for any suites with kitchens get a reserved stall. Suites that do not have a kitchen get free exterior parking.

Often people do comment that they do not see many people, it can be this way even when we are full. Oour guests often leave for the day early in the mornings to enjoy Kelowna and all the great activities that are available incluging the 2 courses here at the resort. It is fairly quiet in the evenings as most people have kitchens in their suites and cook or BBQ dinner and stay in the condos while here.

Had the guest reported any issues with a table we would have addressed this as an emergency.

We have had a wonderful summer this year, so many happy clients its very rewarding to our staff and owners.

We appreciate your feed back and wish you happy and safe travels !

Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 August 2013

We went on our vacation to Kelowna and stayed at the lodge for one week. First of all instructions were clear as to how to get in however the set of 3 keys you get to access the property is outdated. There should be a card system. A lot of people mistake the front of building for entrance where you have to go from the side. Building itself looks nice, but in our suite we found hair in bathtub and pillows very uncomfortable.Towels are thread bare. Expect to hear lawn mowers at 5 am as the golf course is right there around the lodge. The BBQ was so greasy we actually had a fire the first time we started it. Also no hot water in the evening (after 7pm) which was explained to me later that the system was being upgraded. I won't stay there again. No service to speak of so you have to look for the cleaning lady if you need more soap or clean towels.

  • Stayed: August 2013
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3  Thank Magda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
golfresort, Manager at Borgata Lodge Hotel, responded to this reviewResponded 15 August 2013

Hello,

We appreciate your feedback but several things that were stated are incorrect.

First the BBQ that was in the suite was brand new, this guest was the very first people to use it.
I personally installed the BBQ, the guest called the front desk admitting they had a fire with hot dogs.

The guest did not put the fire out but left it to burn as the exterior of the BBQ had soot on iut, the inside was spotless other than the area were the hot dogs were, clearly it was left unatended. I checked the BBQ afer they called the next day and it was clear what took place, it has worked fine since then. The next guest even commented on how nice to have a new BBQ.

Our condos do not come with dialy housekeeping unless you wish to pay for it, Its in all our confirmation emails. We try to keep our prices low, this helps, over 90% of guests choose to re use their towels and each suite has a washer and dryer.

This guest made no comments to the front desk about anything other than the BBQ fire.

We change our linens every year with new ones, they are brand new every spring and any stained towels or linens are discarded . Saying the towels are thread bare is just not true.

This guest also brought a bike into building and into the suite each day and never asked permission. We let it go as it was not a big deal but something that is not permitted. Our complex is not pet friendly, this guest was reported by another guest to have a dog. We interacted with them about it and they admitted they had a friend over who snuck the dog in.

As to keys we used to have the electronic card system and it failed regularly. We got rid of the system. Frankly those systems are not all that reliable and they easily get erased. People forget what room they are in as the cards are not labled, many times people end up trying to enter the wrong suite. Since going with reliable keys our guests have no key problems.

We did have our hot water system worked on and for part of the evenings for 2 days there was limited hot water or the water was warm but not hot. Signs were posted in the complex to let people know, we apolozize for any inconvenience.

We take pride in our building and work hard to make people happy. If you ever stay here and call us with a problem we deal with it.

Thanks for your time and wishing you happy and safe travels

Manager

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Reviewed 28 July 2013

I had read a bad review of Borgata so I was unsure if we would stay there. The owner, Chris, called and spoke to me and reassured me that the lodge would be a good choice. We decided to stay for 3 nights and are glad we did! The rooms were professionally clean ( and I am very particular about cleanliness!), the beds were comfortable, everything worked great and the air conditioners kept out that blazing hot Okanagan heat. My husband golfed Quail Ridge and said he found it refreshingly challenging. We had a few meals at the restaurant and used the BBQ that came with the room. After staying here and being so satisfied, I determined that the people who write bad reviews about Borgata are likely doing so because they want to be sure the place is empty so they can always get a room! Don't believe them - try Borgata and I am sure you will come back! RG

Room Tip: We overlooked the Quail Ridge course and found it very peaceful and lovely.
  • Stayed: July 2013, travelled with family
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2  Thank Rebecca G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2013

We just stayed at the Borgata Lodge, Kelowna, BC. The location and personnel were very good. We had booked the speciality suite on the third floor and were pleased with the room, which we got on a special rate. The room needs a little tender care like carpet replacement etc. Overall, we were quite happy, if you can get this room (310) on a special rate, it is worth the money

Room Tip: Look for their special rates on the website
  • Stayed: May 2013, travelled as a couple
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2  Thank Ann S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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