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Best Western Northgate Inn
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Reviews (489)
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All reviewswoodgrove mallwafflescontinental breakfastnewly renovated roomsfront desk staffnorth sideliquor storerestaurants and shoppingnorth nanaimoisland highwayfirst floorroad noiseexcellent staywill stay there againhotel is locatedconvenient locationvery nice hotel
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Reviewed 18 October 2013

I was very impressed with the friendly staff, especially the two individuals in the breakfast buffet location. Both of these employees were smiling, warm and helpful each morning for breakfast. Room was quiet, little noise, comfortable bed, should have asked for less pillows (LOL). Front desk staff more than helpful to make some billing changes from an internet reservation...very efficient. Will be back next week.

Room Tip: Even quiter if your room is not close to the ice machines.
  • Stayed: October 2013, travelled on business
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Thank Tenman60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this reviewResponded 25 October 2013

We'd like to thank Tenman60 for their review. It is true, there is usually never a shortage of pillows in our rooms. We keep 4 on each queen bed and 5 on our king beds. We rarely have requests for extra pillows in the rooms but we are always eager to assist and accommodate any request. We do try to offer a high level of customer service and it's great to get some good feedback. Thanks to Tenman60 for his comments regarding our breakfast team.

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Reviewed 10 October 2013

I was impressed with the "fit and finish" of this hotel. Beautifly decorated, quality furnishings, high end bedding, and a small sundeck off each room. The hotel was very clean, and the rooms at night were extremely quiet....no traffic noise or other room noise getting thru at all.

Front desk staff was efficient and friendly. Parking is close in and plentiful.There is a resaurant and pub attatched to the hotel. Both are good, so you can eat right there if you want.

The continental breakfast here is served in the restaurant every morning. I found it very odd that there was no hot food (eggs, bacon,etc) I have stayed in dozens of Best Westerns in the last few years and I cant remember the last one that did not have hot food. Most BW's are struggling to serve hot food, because they have no kitchen. This one has a full commercial kitchen sitting unused and chooses not to serve hot food. The hotel is relatively high priced, and I would expect more in the morning than what I got. Having said all that the selection of food was good. But I ate breakfast out the 2nd day.

  • Stayed: October 2013, travelled on business
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Thank Brenda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this reviewResponded 25 October 2013

We'd like to thank Brenda T for their review. Brenda's review is fairly accurate we do offer a great product and the service is good. Breakfast really differs in each Best Western hotel. Some Best Western hotels have a pay restaurant on site and do not offer a complimentary breakfast at all. We offer a great continental breakfast including a variety of cereals, yogurt, muffins, bagels, bread/toast, hard boiled eggs, and make your own waffles. This is fairly typical of BEST WESTERN branded hotels. Our BEST WESTERN PLUS and BEST WESTERN PREMIER hotels which offer a free breakfast would typically have more meats and other items. That being said we are always looking at improving our guest experience and we welcome the great feedback. And it's always good to check before you book whether or not the hotel offers a free breakfast, and what is included.

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Reviewed 6 October 2013

Walking distance to Woodgrove Mall. The friendly staff make me feel welcome every time I stay. Breakfast is great, lots of variety. Beds are comfortable, rooms very nicely set up. Staff always checking with you to make sure everything is just right.

  • Stayed: October 2013, travelled solo
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Review collected in partnership with Best Western
Thank Gwendolyn J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this reviewResponded 25 October 2013

One thing that sets us apart from other hotels in Nanaimo are the little things we try to do for our guests. We try our best to contact every guest after check in to make sure that everything meets their expectations.

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Reviewed 15 September 2013

we stayed here for only one night during our trip in Vancouver island. The room was great, the breakfast was great as well. Service was very good and the manager at night when we arrived was very helpful.

  • Stayed: September 2013, travelled with family
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1  Thank Al S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this reviewResponded 25 October 2013

We'd like to thank Al S for their review. It's a shame they couldn't stay longer than one night, as our hotel is centrally located on the island and we offer a great product and great value.

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Reviewed 13 September 2013

Excellent place to stay. Close to the mall. Excellent continental breakfast. Spacious rooms that are very clean and also have a balcony that you can sit on. If you choose not to use the in-hotel restaurant, there are many other restaurants with-in walking distance of the hotel. The staff are very helpful. Will stay there again.

  • Stayed: September 2013, travelled with family
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Review collected in partnership with Best Western
Thank DebbieC_05_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this reviewResponded 16 September 2013

We would like to thank DebbieC_05_13 for their review and pointing out the nearby shopping and dining options. Our staff members are always prepared with recommendations and directions.

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