We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sad trip”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Best Western Northgate Inn
Ranked #2 of 18 Hotels in Nanaimo
Certificate of Excellence
Nanaimo, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Sad trip”
Reviewed 13 December 2013

The hotel was adequate, but the staff were amazing, it was not a trip that was going to be happy, but you staff did the very best they could. Everything else was as it should have been. I would recommend that the staff tell patrons the restaurant is Indian, and cold, but again their staff was lovely

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Pat J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 18 December 2013
We'd like to thank Pat J for their review. First we wish our guest was staying with us under better circumstances in this case. We do have an Indian restaurant and a pub on site which is operated separately from the hotel. They have both an Indian menu and one can order off either menu in the restaurant.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

400 reviews from our community

Traveller rating
    148
    189
    40
    18
    5
See reviews for
131
119
21
86
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Duncan, Canada
Level 4 Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 December 2013

Close to our Christmas event..only 2km from the Hall..easy to drive to directly..Good comfortable King sized bed..Quiet. Passable choices for breakfast..nothing to write home about. We will have to find a better place to eat breakfast next time. The hotel should suggest close and decent choices for alternative breakfasts..theirs is not a cosy or relaxed space..more like a cafeteria. Some other Best Westerns are far better in this respect

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank seeadler2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 12 December 2013
We'd like to thank seeadler2 for their review. Our hotel is definitely well located to a variety of shopping and restaurant options. Our breakfast is a continental style with muffins, bagels, bread/toast, cereal, cold hard boiled eggs, yogurt, fruits, and waffle makers. We also have 4 kinds of juice, and coffee available. Each Best Western does something a little different for breakfast. Some include breakfast in their base rates, and some do not. There are also differences between BEST WESTERN, BEST WESTERN PLUS, and BEST WESTERN PREMIER hotels.

The open space we have in our breakfast room is a great feature. This guest must have gone in when it was really quiet. For those of you who have eaten in a 'cozy' breakfast room you may be familiar with the cramped space and you can never find a table at peak times. A lack of seating and space is not a complaint we hear very often and we are fortunate to have the space.

That being said we're sorry we did not meet this guests expectations, and for those looking for something we don't offer we'd be happy to recommend other dining experiences. There are a couple of good options within walking distance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nanaimo, Canada
1 review
Reviewed 4 December 2013

The Nanaimo, British Columbia, Best Western Northgate Inn is a very neat value for money hotel, and conveniently located near central business district on the main Island highway. Ideal for business traveller.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 12 December 2013
We'd like to thank Jan V for their review. We are conveniently located and are great value for money.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 28 November 2013

This hotel gave the high standard one expects from Best Western hotels. It was very comfortable. The breakfast gave a great choice and the service was good. However, you do pay for all the extra niceties. I would forego the extras for a cheaper option as long as cleanliness and comfort. aren't compromised.

Room Tip: Don't take first price quoted if not high season or very busy.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pecal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 2 December 2013
We would like to thank pecal for their review. We are glad to see that we were able to offer this guest the level of service they have come to expect from Best Western. We do include a lot of added extras in our room rates. Free Continental Breakfast, Free Parking, Free Wifi, just to name a few. There are cheaper options in Nanaimo that have less amenities, but our rates are usually less than the competition in North Nanaimo with better discount options available, our rooms are nicer, and we offer better amenities.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint John, Canada
1 review
Reviewed 28 November 2013

This hotel is located right in the heart of Nanaimo within walking distance to many amenities. The staff are courteous and helpful and the rooms are a good size. Having a small refrigerator and a microwave was very convenient as well.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Maurice G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 2 December 2013
Our thanks to Maurice G for their review. The highlights on our location and our Guest Service are appreciated, though to clarify for those unfamiliar with Nanaimo we are located in North Nanaimo. We are flattered you consider our wonderful area the "heart of Nanaimo".
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Campbell River, Canada
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 November 2013

This is where we always stay in Nanaimo whether for conventions or a get-away ever since they renovated a few yrs ago. We have stayed several places in Nan. over the yrs.and have made this our hotel The rooms are nice, modern, lots of pillows, mini fridge that hold a lot,microwave, flat screen tv. The beds are very comfortable with high quality mattresses. Room size is generous.Balcony.
The staff is great. The lobby is nice with a bowl of fresh fruit and coffee. Two computers in a nook to use if you don't have a laptop or tablet etc. Wifi in room. Automatic sliding doors to enter lobby.
A full breakfast is included in the room price. This is great, convenient and cost effective.The breakfast room is very large. There is a variety of nutritious food. Hot and cold cereal, hard boiled eggs, yogurt, fresh fruit, waffle maker, and beverages. A staff member is there to top things up. There is a ip cup on cointer. We always make sure to put something in.
We discovered an awesome Thai resataurant just ashort walk across the road offf parking lot in a small strip mall where there is a liquor store. The restaurant is called Kasira. We have had many great meals there such as happy boat, on the green, etc. Prices range 14.95-22.95. Ex.service,neat relaxing atmosphere. We loveit! You can have a drink and not worry about driving. This restaurant gets v.busy so we go early. It opens at 4.
Woodgrove Mall, a big popular mall on Vancouver Island, is simply a 5 minute drive, very close. Many other shopping places such as Eurodown bedding in another shopping area, plus more dining,such as Milo'swhich is also really good. The Northgate is not near Nanaimo's Harbour. That.s about a 15 min.drive if you want to be downtown. We prefe this area for shopping and dining.and general getting around.

Room Tip: We were in 221 this last time and found it to be quiet on a Saturday night.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charmay C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 27 November 2013
We would like to thank charmaiyne for their comprehensive review of our hotel and we'd like to thank them for being a loyal BEST WESTERN Northgate guest. As our guest mentions our hotel is well situated to a variety of stores and restaurants, and we can't agree more about the Thai food at Kasira which is right next to the hotel.It is very good.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
Reviewed 16 November 2013

comfortable rooms, nice place to stay except for my breakfast I had a VERY rude employee stare at me the whole time I was eating! After the fact he hassled me over having my breakfast card which I accidently left in my room..other than this very uncomfortable experience it was fine..i hope to not see this guy working there in my next stays!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jason s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMNorthgate, General Manager at Best Western Northgate Inn, responded to this review, 21 November 2013
We would like to thank Jason S for their review and for the feedback concerning their stay. Not sure exactly what happened in this circumstance but we're sorry to hear about this experience. It certainly is not the norm, and the feedback we have been receiving over the last several months has been very positive concerning our breakfast attendants (See next review). Nevertheless we always take feedback to heart and have talked about this comment with the breakfast attendants and we hope to continue offering a positive guest experience in the breakfast room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Nanaimo hotels
6.6 mi away
Coast Bastion Hotel
Coast Bastion Hotel
#1 of 18 in Nanaimo
1,423 reviews
1.6 mi away
The Inn on Long Lake
The Inn on Long Lake
#3 of 18 in Nanaimo
327 reviews
6.6 mi away
Best Western Dorchester Hotel
Show Prices
Show Prices
Show Prices
5.9 mi away
Ramada Nanaimo
Ramada Nanaimo
#5 of 18 in Nanaimo
299 reviews
1.5 mi away
The Grand Hotel Nanaimo
The Grand Hotel Nanaimo
#12 of 18 in Nanaimo
175 reviews
7.7 mi away
Days Inn - Nanaimo
Days Inn - Nanaimo
#8 of 18 in Nanaimo
501 reviews
Show Prices
Show Prices
Show Prices

Been to Best Western Northgate Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Northgate Inn

Property: Best Western Northgate Inn
Address: 6450 Metral Dr., Nanaimo, British Columbia V9T 2L8, Canada (Formerly BEST WESTERN Northgate Inn)
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Nanaimo
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#4 Family Hotel in Nanaimo
#6 Business Hotel in Nanaimo
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Northgate Inn 2.5*
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Odigeo, Agoda, TripOnline SA, Ctrip TA, HotelQuickly, Cancelon and Evoline ltd so you can book your Best Western Northgate Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Northgate Hotel Nanaimo
Best Western Nanaimo
Nanaimo Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing