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Best Western Dorchester Hotel
Ranked #6 of 18 Hotels in Nanaimo
GreenLeadersBronze level
Reviewed 31 January 2014

the bed was a little firm for my liking. they were undergoing construction in the lobby. The hotel is dated, but charming. Overall good hotel right in downtown Nanaimo. Staff were extremely helpful, welcoming.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank kharyl_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 3 February 2014

Dear kharyl_12,

Thank you for taking your time to provide us your feedback. I'm glad to hear that our service met your expectation. We'll implement your feedback to enhance our service for our future guests. And, I also would like to take this opportunity to appreciate all of our guest's generous understanding for our renovation process. We're at final stage for our lobby flooring, and on your next visit, I can assure you that we'll have a beautiful lobby. Will look forward to welcoming you again on your next visit to Nanaimo!

Sincerely,

Julie Park
General Manager
BEST WESTERN PLUS Dorchester Hotel

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406 - 412 of 584 reviews

Reviewed 28 December 2013

We usually stay at The Dorchester when visiting Nanaimo. The location is great. During Christmas it was especially nice to walk around Downtown Nanaimo. The staff are friendly and professional. We really enjoyed the special continental breakfast the hotel served Christmas morning.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with Best Western
Thank Jacqueline Joan... C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 30 December 2013

Dear Jacqueline,

Thank you for taking your time to share your experience with us.
I'm very glad to hear that you've enjoyed our little Christmas treat for the guests.
Again, we do appreciate your stay and we'll be looking forward to welcoming you in near future.

Sincerely,

Julie Park
General Manager
BEST WESTERN Plus Dorchester Hotel

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Reviewed 27 December 2013

Centrally located in Nanaimo, so is walking distance to shops and restaurants. Excellent hotel restaurant food with stunning view of the harbor activity. Small but very clean room with all the necessary amenities. We've stayed here before.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with Best Western
1  Thank Judith T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 30 December 2013

Dear Judith T,

Thank you for your recent stay at BEST WESTERN PLUS Dorchester Hotel!
It is a great pleasure to hear that you've enjoying your stay at our hotel.
We appreciate your feedback and will keep striving to serve our guests with full care.

Will be looking forward to welcoming you again in near future.

Sincerely,

Julie Park
General Manager
BEST WESTERN Plus Dorchester Hotel

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Reviewed 18 December 2013

We had a room for two with a queen bed. The room was so small you could hardly turn around. You could not have both of us moving in the room at the same moment. My other concern is that we booked online a 2 night special (so they say) Therefore could not accept our Coupon for a 20% discount. I should have made them do the math. I will stay ther again but will address those 2 issues before hand.

  • Stayed: November 2013, travelled as a couple
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1  Thank winger888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 20 December 2013

Dear Wonger88,

Thank you for taking your time to share your experience with us. For your future reference, we'd like to recommend you for a different room type since we have about 9 different room types available. If you'd prefer to stay in a larger room, please feel free to advise us so we can assign you to a suitable room type. For the discount codes, it is regret to say that we don't combine two different discount codes at the same time. And the coupons are to be advised at the time of booking.

I'd like to appreciate staying with us, and will be looking forward to welcoming you again!

Sincerely,
Julie Park
General Manager
BEST WESTERN PLUS Dorchester Hotel

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Reviewed 16 December 2013

This is an older hotel, in the center of Nanaimo overlooking the harbour. Parking is limited behind the hotel. The decor reflects an earlier period. The restaurant is the best feature in this hotel, it was the staff that made it so. Although courteous, front desk staff could display more caring. The room was tight for space, no desk to work on, the bathroom had black mold in several places on/in the grouting as well as where the tub touched the floor. It would not be my choice for a return visit.

  • Stayed: December 2013, travelled on business
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Review collected in partnership with Best Western
Thank jvcco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 17 December 2013

Dear JVCCO,

Thank you for taking your time to let us know how your stay was. Even though we always strive to serve our guests with full care, I think this time wasn't the case. We'll make sure that the room that you've stayed in will be carefully looked after.

I'm glad to hear that you've enjoyed our restaurant's customer service, and will make sure that throughout all the department, we'll try our best to accommodate each of our guests with full care.

Sincerely,

Julie Park
General Manager
BEST WESTERN PLUS Dorchester Hotel

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Reviewed 1 December 2013 via mobile

First of all big shout out to the desk clerk Drew who was funny, welcoming, helpful! I travel a lot for work and it's refreshing to see people in the service industry who clearly enjoy their job and care about customer experience. The rooms were clean and comfortable. One of the first impressions of the hotel however is 'crazy stairs'. But it is an old hotel and has a lot of character. I loved that it's right by the water and close to shopping!!

Stayed: November 2013, travelled on business
Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 6 December 2013

Dear J.M,

Thank you for taking your time to share your experience with BEST WESTERN PLUS Dorchester Hotel! It is a great pleasure to hear from our guest how our staff pleased our guests.
I'll be more than happy to share your comment with our team.

Our foremost important consideration for serving our guest is customer service. We strive to serve our guests with full care to exceed our guest's expectations at all times.

Again, thank you for your comment and will be looking forward to welcoming you again for your next visit to Nanaimo.

Sincerely,

Julie Park
General Manager
BEST WESTERN PLUS Dorchester Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

I booked a premium room (king harbour view) and glad I did, they are in a separate wing. Walking through the old wing, the rooms looked small and the floor creaked. No breakfast or coffee included, odd for a Best Western Plus.

  • Stayed: November 2013, travelled on business
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    • Cleanliness
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Review collected in partnership with Best Western
Thank Theswits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 6 December 2013

Dear Logger007,

Thank you for your time to letting us know how your stay was with BEST WESTERN PLUS Dorchester Hotel. Please accept our sincere apology that we didn't meet your expectation.

Unfortunately, not all BEST WESTERN Plus offer complimentary breakfast, but we provide guests with breakfast included rates for guest's convenience to enjoy our full hot breakfast. We have a restaurant on site in the lobby that offer breakfast and dinner.

For customer service perspective, we'll strive to keep our consistent service to all of our guests as we always have taken the highest pride for being #1 customer service.

Sincerely,

Julie Park
General Manager
BEST WESTERN PLUS Dorchester Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Dorchester Hotel

Address: 70 Church St, Nanaimo, British Columbia V9R 5H4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Nanaimo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#3 Green Hotel in Nanaimo
Price Range: £74 - £122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Dorchester Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more   less 
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Also Known As:
Best Western Nanaimo
Nanaimo Best Western

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