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“Dismal digs”

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Best Western Dorchester Hotel
Ranked #6 of 18 Hotels in Nanaimo
GreenLeadersBronze level
Reviewed 7 April 2014

The double bed rooms were too small, there was inadequate lighting, wifi was sporadic, and very little sound barrier. Insufficient parking spaces in the surface lot around the block. We were kindly directed to a city parkade several blocks away and then had to find our way back to the hotel after the elevator took us to stairs where we had to descend with suitcases in hand. Excellent bed but not happy with over priced restaurant or distance to park from hotel.

  • Stayed: April 2014, travelled with friends
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Review collected in partnership with Best Western
1  Thank GWEN_SVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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370 - 376 of 555 reviews

Reviewed 1 April 2014

We were concerned after reading some reviews, but we were well looked after by the staff, especially Bruce. Our room was great, dated but clean and the beds were incredible. There are so many coffee shops and restaurants in the area that finding a place to eat is easy. We enjoyed walking along the waterfront on a beautiful warm March day. This is old Nanaimo where some of the streets are cobblestone. We enjoyed our visit and wouldn't hesitate to stay again.

Room Tip: Ask for a kingsize on the harbour.
  • Stayed: March 2014, travelled as a couple
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1  Thank tricia939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 4 April 2014

Dear Tricia939,

It is always pleasant to hear that our guests enjoyed their stay at Best Western Plus Dorchester Hotel. And I'm pleased and honored to hear that our staffs have served you well. As mentioned, the downtown Nanaimo has a lot more to offer than what it is known. There's various historic sites including Bastion, Museum and Old City Quarter all within walking distance from our hotel. The Seawalk trail in front of our hotel is another good trademark to enjoy beautiful harbour scenery of Nanaimo. Will look forward to welcoming you again on your next visit to Nanaimo.

Sincerely,
Julie Park
GM
BEST WETERN PLUS Dorchester Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014

I just have to say what a wonderful experience I had at staying at this hotel. The man at the front desk, Drew, went above and beyond to make us feel welcome. We had a room on the second floor and we asked him if we could get a fridge. He hunted for a fridge for us and when he was unable to find one he upgraded us to the 3rd floor, with a fridge, for no charge.
The restaurant was also really good. We had breakfast each morning and we we're served perfectly cooked eggs, and hash browns. Our waitress, Allison was just awesome.
Price was good, hotel was clean, location is perfect for hanging around downtown, and the staff are wonderful. We'll book here again.

  • Stayed: March 2014, travelled with friends
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Thank Susan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 February 2014

Lovely "old" hotel in a great location in downtown Nanaimo....The night staff was polite but a bit ignorant about dealing with this being an AirMiles booking, but the reservation clerk in the morning, CLARKE, was EXCEPTIONAL. The room was lovely, the bed comfy, and it was really quiet. HIghly recommend and would DEFINITELY stay there again. Price very reasonable.

Room Tip: If you want a comfy bed in a quiet place to stay after a busy day or night in Nanaimo....this is the...
  • Stayed: February 2014, travelled as a couple
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Thank Daragh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

Location is good, people are great, hotel is old. Updates are needed. I would not go here as a couple. I only stay here for business and to collect BW Points. You do feel like you are stepping back in time. It is quiet and if you can get a harbor view they are nice.

  • Stayed: February 2014, travelled on business
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Review collected in partnership with Best Western
1  Thank Scott M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 February 2014

I was concerned about this hotel from reading some of the reviews and I was prepared to ask for a better room if I was given one of questionable quality but upon check in I was informed that I was given an upgrade as I am part of their reward program
Having said that the room was facing the harbor and it was a good size and it was clean, the bathroom was clean and well equipped. The bed was comfy
The facility overall is dated and not the best but for location and convenience it was reasonable
I was attending an event at the Port Theatre and it was a short walk
Close to restaurants, the marina, shops etc
They are putting some new tiles in the lobby to try to upgrade
Front desk service was friendly
Room rate was reasonable

  • Stayed: February 2014, travelled on business
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1  Thank islandrockin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NanaimoResponse, General Manager at Best Western Dorchester Hotel, responded to this reviewResponded 25 February 2014

Dear IslandRockin,

Thank you for taking your time to share your experience with BEST WESTERN Plus Dorchester Hotel. It is a pleasure to hear that we've met your expectation and you've enjoyed staying with us. We'll keep striving to serve our guests with full care and hope to welcome you again on your next visit to Nanaimo.

Sincerely,

Julie Park
General Manager
BEST WESTERN Plus Dorchester Hotel

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Reviewed 22 February 2014

We stayed for one night in a room overlooking the harbour. The room was comfortable, with two stuffed chairs, along with a desk and chair. The bed was good, the staff were very helpful and the breakfast in a nicely appointed restaurant with a view was quite nice- fresh cooked instead of the usual cafeteria style buffet.

  • Stayed: February 2014, travelled as a couple
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Thank old_lady_who
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Dorchester Hotel

Address: 70 Church St, Nanaimo, British Columbia V9R 5H4, Canada
Phone Number:
Region: Canada > British Columbia > Vancouver Island > Nanaimo
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#3 Green Hotel in Nanaimo
Price Range: £81 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Dorchester Hotel 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more   less 
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Also Known As:
Best Western Nanaimo
Nanaimo Best Western

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