Tried staying here, but couldn't handle the smell of old, stuffy hotel.
The first room we got had stains on the carpets and walls, and the view was of bird poo and pipes.
Drew at the front desk was awesome and very accommodating. He moved us to another room which was much nicer and had a great view of the harbour.
Unfortunately, when our kids lay on the bed to rest, we saw at least one bug on the bed with them. Granted it may have been the only one, but combined with the damp smell that persisted in this room as well and the hair in bathroom - it was too much for us considering the price we paid (including some hard earned Air Miles).
Once we decided to leave, Drew was again beyond helpful and promptly refunded our expenses and apologized for the inconvenience.
Parking was ridiculous, and the amount of detritus near the headboards was suspicious.
Final verdict - hotel needs major freshining up and an airing out. But don't lose your staff. Awesome location and great potential.
- Official Description (provided by the hotel):
- The BEST WESTERN Dorchester Nanaimo Hotel is conveniently located in the heart of downtown Nanaimo over looking picturesque Nanaimo Harbour. Our charming heritage boutique-style hotel is decorated in a style that blends old world class with modern conveniences to make your stay at this Nanaimo hotel a comfortable and memorable one! ... more less
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- Also Known As:
- Best Western Nanaimo
- Nanaimo Best Western