Went to Gateway to India for a birthday dinner because they have served us amazing food in the past. The excellent, friendly Scottish waitress was not there this evening. Instead, it seemed that they were training two very young and very inexperienced waitresses on a Friday night.
We ordered an appetizer, a drink and a main course. I drank my crunchy mojito that had been made with chunks of coarse sugar rather than simple syrup (weird) while waiting for the appetizer. We waited... and waited... and waited... watched people who came in after us get their food and finish eating... still no appetizer. The waitress finally brought us our entree, followed by a lady who set the appetizer on our table without saying a word. The appetizer was stone cold and there was a long, dark hair on our rice. Unfortunately we could not tell anybody about these issues because no one ever came near our table again. We ate the warm and hairless parts of our meal (which were good) and waited for someone to bring us the check... and waited... and waited... Eventually we gave up and went to the front to pay. We told them about the cold appetizer that had arrived after our entree and showed them the hair in the rice but were not offered any apology.
We had wanted to order a few drinks since it was a birthday dinner, but no one was available to take our order. We were also there to purchase a gift certificate as a Christmas gift for a friend, but we will be getting them a certificate for a different restaurant instead.
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