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Reviewed 27 August 2013

Was a last minute booking as we decided to stay an extra day during our vacation. Decided not to stay at Days INN read the review. Nice clean room well situated. Staff was nice had no problems what so ever would stay again.

  • Stayed: August 2013, travelled with family
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Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this reviewResponded 28 August 2013

Thank you for your review, I am pleased to hear you enjoyed the friendly staff and clean room. Thank you for choosing us and we look forward to seeing you again!

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Reviewed 15 August 2013

We were fortunate to find a place to stay over the busy Peach Fest weekend!! With two days notice we found the room ( someone had cancelled) !
We received a booking confirmation, but this did not include good direction to the Hotel. We got quite turned around once we arrived in Penticton as the streets of the town were confusing. ( one ways and streets not running parallel to anything!)
Once we arrived at the Sandman, the staff were helpful and courteous. Our room was clean and the bed very comfortable. The pool area under the inside Atrium was awesome- but the air very hot and uncomfortable!! Perhaps, the outside temperature in the mid 30's had something to do with this?
We attended lakeside activities one night and walked back to the hotel approaching from the rear. There is a security fence around the back parking area making the hotel inaccessible without walking quite a distance to get around to the front of the hotel. It would be great if the fence had a keyed or password gate.
The lobby offered coffee and apples one morning of our stay. On our second day, the counters and coffee table in our room were not wiped by housekeeping, retaining the coffee rings and food grease from the previous nights dinner. Nothing that a facecloth couldn't take care of.......

Room Tip: Book early during the summer months , especially for Peach Fest celebrations!
  • Stayed: August 2013, travelled as a couple
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Thank victoria_BCLeam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this reviewResponded 16 August 2013

Thank you for your review. I am pleased to hear you enjoyed the helpful and courteous staff, clean room and comfortable bed. We value your feedback and constructive comments. On behalf of all of us at the Sandman Penticton we look forward to seeing you again.

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Reviewed 14 August 2013

Stayed one night over the BC holiday weekend. The hotel was exceptionally busy with young revellers, in fact the partying went on unabated throughout the night... and into the morning! Constant noise, music and door slamming . . .worst nights sleep ever!! The room was rather basic and in need of refurbishment. Reception desk staff seemed disinterested in whether we had had an enjoyable stay. This is a basic price hotel that still does not provide good value for money.

  • Stayed: August 2013, travelled as a couple
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Thank Alan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this reviewResponded 16 August 2013

Thank you for your review. I am sorry to hear you had a restless night. We staffed 3 security guards all weekend well into the early hours to ensure that all guests had a enjoyable stay for the very reasons you described. We are always in the process of continually updating our room product to better suit our guests needs. Thank you for your feedback and highlighting where we can improve. We hope to see again in the near future.

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Reviewed 13 August 2013

The good news is that the staff we encountered were very helpful, efficient and friendly. Our room was clean, and the bed was comfortable.
The not so good news is that our first view at the entrance to the hotel was chipped and broken cement walkway and very dirty glass on the entrance doors. Not a good first impression.. The hotel public areas are a bit shopworn and the hallway carpets are in great need of a good cleaning. Our room, booked via the Internet was very small but it was clean. All in all, I would say its not a bad place to stay. they just need to do a bit more maintenance. The pool area looked very nice and inviting although we did not have time to use it.

  • Stayed: August 2013, travelled as a couple
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Thank Rhona R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this reviewResponded 14 August 2013

Thank you for your review. I am happy to hear that you enjoyed the friendly staff, clean room and comfortable beds. We are in the process of renovating our carpet and repairing the concrete section you refer too. We have done recent upgrades in the pool area as you noted. We look forward to having you back and showing you the improvements!
Kind regards

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Reviewed 8 August 2013

We only stayed at the Sandman because our other hotel, which we usually stay at, was completely booked. Our room, which was tiny to say the least, was clean and tidy but the carpeting, wallpaper and fixtures are in need of an update. There was no mini fridge or microwave either, shouldn't these items be a standard fixtures? I'd gladly forgo a flat screen TV for a mini fridge anytime! Thankfully we brought a small cooler to keep our beverages cool and we also made full use of the ice machine. We were happy that the bed was comfy and the air con worked well. Unfortunately we ran out of hot water on the morning of check out:(

Most of the common area carpeting, especially the stairwells and elevators, needs replacing badly and also, why hasn't someone invented a door hinge that keeps the doors from slamming shut? This is a huge annoyance at 7am when you're trying to catch a few extra zzzz's. We didn't make much use of the pool because it is only about 3 1/2 feet deep and not nearly big enough for the size of the hotel.

Check in was handled quickly and efficiently and our room maid was very polite and handled our requests with a smile.

I would not recommend this hotel to a friend as there are better ones in the area for the same price. We will book early for next year's August long weekend at a different hotel.

  • Stayed: August 2013, travelled as a couple
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Thank Sea-Sand-Sun-Seeker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GraemeJenkins, General Manager at Sandman Hotel Penticton, responded to this reviewResponded 9 August 2013

Thank you for your review. I am pleased to hear you enjoyed the friendly staff and clean room product. I am sorry to hear that we fell short in other areas. We are always in the process of updating our product to meet our valued guests needs. We do hope that you will visit us again in the near future and we can showcase some upcoming improvements. Once again thank you for your feedback.
Kind regards

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