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“Great convention center”

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Penticton Lakeside Resort & Conference Centre
Ranked #9 of 44 Hotels in Penticton
Reviewed 30 October 2013

We were here for 3 nights, and found it clean, quiet, and in good shape. Sure someone cut a one foot hole in the wallpaper in the hall, but otherwise well kept up. I thought the bed was great! The convention food was excellent. I have a gluten allergy and was very impressed. Everything except for two desserts were gluten free, and their substitutes were wonderful. We stay here every 3 or 4 years, and I look forward to our next trip here. I enjoyed the Halloween decorations...Dated? I guess I'm getting old. I thought it was a pretty classy place, just not quite five stars.

  • Stayed: October 2013, travelled on business
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Thank 34oceanspirit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this reviewResponded 7 January 2014

Dear Guest,

We appreciate your positive feedback! I am glad that your three-night stay with us proved to be more than satisfactory and that the comfort of your room met all your needs and requirements. I am happy to hear that we were also able to assist with your special food requirements, and that you enjoyed our dining experience. We are always making the effort to stay progressive, seasonal and up-to-date, it is affirmative to have such acknowledgement through our guest feedback. We look forward to welcoming you again in the near future!

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346 - 352 of 599 reviews

Reviewed 23 October 2013

The Lakeside is centrally located and, as the name implies, right on Okanagan Lake. The staff was friendly, the room was small but clean and the fitness facility was good. With the Hooded Merganser restaurant on site it is a convenient stay. The hotel is showing its age but is well maintained.

Stayed: October 2013, travelled as a couple
Thank GusnFran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2013

Stayed here two nights for a conference being held at the hotel; received a very good corporate rate and am so very happy about that, because there were definitely some issues. Nothing serious, but not what one would expect for $250 or so a night.

First off, the beds are horrid. Hard and uncomfortable. Lots of pillows were supplied, possibly to make up for the awful mattresses?

Cleanliness was fair to middling; the place looked a bit tired, and the sheets on one bed were paper thin, with little rips from over-wear. Had a bath but had to clean the tub first - there was what looked like soap scum floating in the water when I first started to fill it, so had to try again. Yuck.

Internet was slow & sporadic, kept having to reconnect.

VERY noisy. We were on the parking lot side, on the 5th floor, and slamming car doors & conversations were extremely loud until the wee hours. And terrible to complain about such a thing, but even the fountain noise was intrusive when our patio door was open, which it was until we went to bed, because the room was very stuffy. Could hear noises from the floor above (including bathroom activity) plus anything going on in the hallway was very loud in the room.

On the plus side, the staff was very pleasant and friendly through out our stay. Used room service twice; the second time our order was not as requested, but we decided to just go with is versus the hassle of correcting. The food from room service (Barking Parrot restaurant, if I remember correctly) was all right but very average - definitely not gourmet. A bit overpriced for what we received, but not outrageously so.

The place in general is a bit of a mix. Public areas - lobby, conference room, restaurant - are nicely decorated and attractive. Rooms are a decade or two out of date, and the mattresses need a serious updating.

Didn't set foot in the Casino, so no opinion there!

My recommendation would be to go somewhere else if you are looking for peace and quiet and comfort. A very average facility, not in line with the promotion on the website and the room rates.

  • Stayed: October 2013, travelled on business
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2  Thank 373Barb123373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this reviewResponded 7 January 2014

Dear Valued Guest,

Your feedback is extremely important to us, and we are happy that you took the time to write about your experience. I am glad that we were able to provide you with a good rate, and that you found our staff friendly and agreeable, as we strive to offer the best assistance whenever possible. I am also happy to hear that you were able to take advantage of our room service and appreciate your observance of our fine-tuned decor and ambiance. It is unfortunate to hear of your disappointment with regards to the level of comfort you experienced, and hope that in the future, should you choose to stay with us again, such problems can be rectified. Thank you again for your response and we look forward to hopefully seeing you again, whether on business or pleasure.

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Reviewed 22 October 2013

My wife and I stayed one night this October as Penticton was a central location for our wine tour. The hotel, being right on the beach, is well located and has excellent views if you pay their small upcharge for a lakeside room. However we found the hotel very dated and in need of significant upgrading to make one's stay enjoyable.
Specifically, the carpets in our room were so old and soiled that we only felt comfortable walking around with our socks on, the air conditioner/heater was extremely noisy and cycled constantly, the TV had very few channels, some of which didn't even work, and the room door cards continually had to be re-programed to open the door.
We ate at the Bufflehead Tapas room and were very disappointed in our meal. We both had veal which was accompanied by so much pasta that it was hard to find the plate and even though there was only a half dozen tables occupied had obviously sat for quite a while before being served. We both requested that the meal be re-heated and even then it came back cold.

Saying all this I don't know how many better choices there are to stay in Penticton, as most of the accommodation seems to be older type motels fronting on one of the two lakes.
On our next trip we will be taking the time to search out a bed and breakfast on the Naramata Bench, or stay in Kelowna at the Grand Okanagan, Vernon at Preditor Ridge, or Osyoos at the Watermark..

  • Stayed: October 2013, travelled as a couple
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2  Thank Doug50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Stayed overnight on Thanksgiving week-end. Didn't want to pay extra for a lakefront view; had a room on the 4th floor but still heard noise from the parking lot. Like other reviewers, I agree the mattresses need replacing and it's very difficult to adjust the room temperature if not impossible.
In our room, the carpets were stained badly and should be replaced.
It was pretty much a plain jane room with a high price tag.
Would not consider staying there again.
The only convenience was it is attached to the casino.

  • Stayed: October 2013, travelled as a couple
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2  Thank gourmie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this reviewResponded 7 January 2014

Dear guest,

On behalf of all out staff, we appreciate the time you took to write this review. Hotel cleanliness and room satisfaction is always of the utmost priority, and we take special care to frequently note all necessary improvements and modifications. That being said, mattresses are constantly being changed, and new carpet is ordered on a room-to-room basis. I am glad that the convenience of our location was a positive experience for you and I do hope that you would consider us again in the future.

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Reviewed 30 September 2013

We stayed at the Lakeshore for 2 nights. After reading the reviews online, I asked for a quiet room far away from the Barking Parrot patio which fronts onto the lake, as all reviews mentioned the late night noise disturbances from the bar. I didn't realize that ALL the lakefront rooms are exposed to the bar patio, so sure enough, at 12:44 pm, we were woken up by all the usual late-night bar hooting and loud voices. GRRR.
We asked for a room change the next morning, and were immediately given a new room on the Beach Front, plus a breakfast voucher for the inconvenience. This was much appreciated. I recommend for anyone who wants to stay here, ask for the Beach Front rooms - still water view, but NO bar sounds in the night, although the large industrial air intake fans mean patio doors closed. It will make the difference between a good stay and a bad stay, in my opinion, and thanks to the front desk for the prompt fix to the problem and the free breakfast:))

Room Tip: Beach front rooms are quieter, but with AC noise from fan on roof below.
  • Stayed: September 2013, travelled as a couple
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Thank Cynthia542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2013

Our room had a great view and the service was friendly. All in with the wine tour package and the coupons, it was a good value. For what they charge though, you'd think they could put a comfortable bed in the room.

Stayed: September 2013, travelled as a couple
Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Penticton Lakeside Resort & Conference Centre

Address: 21 Lakeshore Dr W, Penticton, British Columbia V2A 7M5, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Penticton
Price Range: £97 - £182 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Penticton Lakeside Resort & Conference Centre 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Penticton Lakeside Resort is a full service hotel in Penticton that offers luxurious amenities, clean, spacious rooms, and a spectacular view of Okanagan Lake. We offer a number of dining options, nearby attractions, and room accommodations to ensure that you can thoroughly enjoy your stay with us. ... more   less 
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Also Known As:
Penticton Lakeside Resort Convention Centre And Casino
Penticton Lakeside Resort Convention Centre Hotel Penticton
Penticton Lakeside Hotel Convention Centre

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