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“Good service and nice rooms”

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Penticton Lakeside Resort & Conference Centre
Ranked #5 of 44 Hotels in Penticton
Summerland
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Good service and nice rooms”
Reviewed 16 January 2014

I won a free night here, so please don't think me ungrateful with my criticism. We were given a nice queen room, but when we came back from dinner there were kids playing hockey in the hallway. We had to phone down twice and twice the bell man told them to stop. The THIRD time I asked for a new room, and we were upgraded to a King room with a lakeview and given a breakfast voucher. The noise from the Barking Parrot bar drifted up a bit but settled down later. There is a lot going on at this hotel, so I can't recommend it if you want something quieter. and don't be a jerk and let your kids disturb other people, especially in a higher end hotel.

Room Tip: Ask for a room away from the bar and kids.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank boxowine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this review, 30 January 2014
Dear guest,

Thank you for your review. We apologize if, during your stay, some of our other guests' children were not being as accommodating as they should have been, however, we are glad to have been able to compensate you with a new room and complimentary upgrade. Guest comfort, ease and happiness is one of our top priorities and we labor to ensure that each time you and your family visit our resort, you leave very much contented.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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549 reviews from our community

Traveller rating
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    51
    35
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (211)
Date | Rating
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  • English first
  • German first
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English first
Vancouver, BC
Level Contributor
228 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 609 helpful votes
Reviewed 11 January 2014

Stayed at the Penticton Lakeside Resort Convention Centre for business due to it's convenient location and ample on site amenities. Since I was staying multiple nights it was great to have several food options right on site. Staff was very helpful and accommodating. Rooms were standard in terms of cleanliness and quality. Lakeside views are impressive. As noted by other reviewers there was a fair amount of noise - Was surprised to be woken up by a group drunkenly roaming the halls at 3am on a Tuesday night. Would stay again because of the convenience, but will be requesting to be situated in a quieter location away from the party crowd.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BCExplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this review, 30 January 2014
Dear guest,

Thank you for your feedback. We appreciate your comments and considerations with regards to our resort's diverse activities and amenities and obliging staff. We are always happy to accommodate your needs, and look forward to securing you a quiet, comfortable and relaxing room during your next visit with us. Thank you for taking the time to share your experience with us!
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Vancouver, Canada
Level Contributor
147 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed 6 January 2014

The room or rather suite was a little old and dated but "fairly" clean - except the old pretzel and chocolate my dog found on the floor that hadn't been vacuumed up before our arrival. The doors were old and thin and the balcony door was soooooo heavy it could barely be opened. There were plenty of extra pillows and blankets but they were not much use as the pull out bed was so miserable and old it could not be slept on. My kids had to make beds out of the extra pillows and sleep on the floor. Not really what we want when we pay to stay in a hotel. The one bed was very comfortable not like mentioned in the other reveiw. We did get $25 a day in breakfast vouchers for the restaurant and cookies and fruit brought around each night which was nice. And, we got free bottled water which some placed charge for. Whenever we called down for something it was taken care of quickly. However our fridge did not work and I lost all the food I bought. They then brought a new one and it promplty froze all the new food I bought. I mentioned this at check out and got a horrified eyebrow raise from the clerk and a "that's too bad" but no offer of compensation.

There were alot of hockey teams there but they seemed to be well behaved. More so than the bar partrons and casino goers. The area seems kinda sketchy with homeless people and gamblers piddling on the side of the building. The pub was ok during the day but became this out of control LOUD night club at night with bounceres inside the lobby. Quite odd and not what I wanted.

The pool was way too cold one day and them a little better the next. But, not really all that enjoyable and in a dungeon like area.

All in the the place was fine and not a bad value in the winter. I would be hard pressed to pay $325 a night in the summer. Alhtough the water front location and patios might increase the value in summer.

The whole place just really needs a refurb - carpets wallpaper, paint, colours, decor all dated.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coffeechik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this review, 7 January 2014
Dear Valued Guest,

I appreciate the time you took to formulating this response, as we approach each review with great care and consideration. It is unfortunate that your room was not entirely to your satisfaction during your stay with us. We do take extra care to ensure that before the arrival of each one of our guests, our rooms are thoroughly cleaned and organized and that all necessary adjustments and preparations have been made. I am happy to hear that our staff were effective and timely, and were able to accommodate your needs and address your concerns. I am glad that you were able to enjoy a $25 a day breakfast voucher and the complimentary nightly cookies and fruit and bottled water and that our lakeside location was convenient. We hope that the next time you chose to visit Penticton, you will consider staying with us once again, and will be able to enjoy all our resort has to offer.
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Lyon, France
Level Contributor
33 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 29 December 2013

Hotel well-situated by the lake but without any charm. Old-fashioned rooms with noisy A-C. When the hotel is crowded (as in weekend when we stayed there), it's a kind of "RR central station" atmosphere, which is in fact very tiring. The "front lakeside view rooms" are situated just over the -noisy- restaurants... so it's not the real place to rest. Affable staff. Good restaurant in front of the lake.

  • Stayed July 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank Lapinous F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this review, 7 January 2014
I am glad to hear that you found our central, lakeside location convenient and that you enjoyed our lakeside restaurants and accommodating staff. However it is unfortunate that due to the busy summer weekend in which you visited us, there were higher volumes of people and subsequently, more noise disturbance than usual. As a family resort, we do welcome a wide range of local and international guests, particularly during the summer months, which can, at times, result in a busier atmosphere. I do hope that this, however, will not deter you from visiting us again in the future. Thank you for taking the time to provide us with your feedback!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Santa Rosa, California
Level Contributor
137 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
Reviewed 24 December 2013 via mobile

I stayed here last summer for a conference. The views of the lake were spectacular. Good value and a convenient location. Staff was friendly too. The restaurant on the water (the one on the left) was quite good. The bar/cafe waterside on the right was pretty basic--good drinks and views but the food was mediocre.

Stayed December 2013, travelled on business
Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolfratshausen
Level Contributor
159 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed 7 December 2013

This is a good hotel. The rooms are almost ready for another refreshment but they are still good and you cannot beat the location - right on the Lake. The rooms are clean; service is good; staff are very nice; the hotel restaurants are destinations themselves - from fine dining to pub food at its best. We have generally stayed here during Ironman races at the end of August and most recently, for Challenge Penticton. Management and staff are extremely tolerant of athletes bringing bicycles (generally rather expensive ones) into their rooms. Cookies and apples or peaches every night before bed and this trip, we received a lovely bottle of wine for return customers. It worked! We will keep coming back!

Room Tip: The lake views are nice so go for it!
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Faith N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
godpr, General Manager at Penticton Lakeside Resort & Conference Centre, responded to this review, 7 January 2014
Dear Valued Guest,

It is such a pleasure to receive positive feedback from one of our frequent guests who appreciate the value of our committed service and enjoy everything our resort has to offer. We sincerely value your loyalty and support, and hope to always provide you with the utmost in terms of comfort and experience. We look forward to seeing you again, hopefully this coming August, if not before then!
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Kamloops, Canada
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 December 2013

I've stayed here multiple times, due to having medical appointments in Penticiton. They have a FANTASTIC medical rate.

I love that they have three different places to eat, with fantastic food in each :-) Casino right on sight, as well as a pool and a spa... Everything you need!

Rooms are clean, and spacious, but I wouldn't spend extra to see the view.

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kriddy2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Penticton Lakeside Resort & Conference Centre

Property: Penticton Lakeside Resort & Conference Centre
Address: 21 Lakeshore Dr W, Penticton, British Columbia V2A 7M5, Canada
Phone Number:
Region: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Penticton
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Penticton Lakeside Resort & Conference Centre 3.5*
Number of rooms: 273
Official Description (provided by the hotel):
Penticton Lakeside Resort is a full service hotel in Penticton that offers luxurious amenities, clean, spacious rooms, and a spectacular view of Okanagan Lake. We offer a number of dining options, nearby attractions, and room accommodations to ensure that you can thoroughly enjoy your stay with us. ... more   less 
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Also Known As:
Penticton Lakeside Resort Convention Centre And Casino
Penticton Lakeside Resort Convention Centre Hotel Penticton
Penticton Lakeside Hotel Convention Centre

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