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“Excellent customer service”

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Lakeside Villa Inn & Suites
Ranked #4 of 44 Hotels in Penticton
Certificate of Excellence
GreenLeadersGold level
North Saanich, Canada
Level 3 Contributor
2 reviews
“Excellent customer service”
Reviewed 18 July 2014

We stayed here for a family reunion and were very appreciative of the friendly and efficient staff. They did everything possible to insure our stay was pleasant and comfortable. They also provided us with free transportation and even "floaties" for a canal trip. It happened to be very hot while we were there but the air conditioner in our room kept us comfortable. The decor was dated but clean. We loved the location with safe access to the beach through a tunnel just under the road. We would stay there again and would recommend it to others. http://www.youtube.com/embed/G06xdAEYcjM?rel=0

Room Tip: Ground floor to avoid stairs
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jane386
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim20131942, Manager at Lakeside Villa Inn & Suites, responded to this review, 20 July 2014
Thank you Jane ! It was wonderful meeting you and the family. We also had a great weekend with everyone here and hope to see you again in the future! Thank you so much again for the cook book. Will definitely be trying some of those recipes out this winter :)
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183 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Vancouver, Canada
Level 6 Contributor
152 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 14 July 2014

I stayed at Lakeside Villa Motel with my boyfriend and our Boston Terrier puppy for three nights over the Canada Day long weekend. It was easy to find, right on the beach. We had a ground floor suite with a queen bedroom and a full kitchen. The decor was very basic and pretty dated, but was clean and had everything we needed. The only downside to the room itself was the living area - just one small sofa which wasn't that comfortable for relaxing in. Saying that, we loved the ceiling fan during the hot nights and also used the A/C every day which was great. The fridge was also huge. The w-fi was also great and we used it to work every day. There's a little grass area with a BBQ and picnic table on site which was perfect for the dog first thing in the morning and last thing at night. Unfortunately we did have quite a bad smell in the room at times, it seemed to come when we turned the shower on. We opened the windows and the door when we could smell it which helped a lot.

The staff were very friendly and offered to take us and our dog round the Naramata vineyards for free in the fun bus on one of our days. We chose to drive ourselves instead, but it was really great to have the option. Breakfast was small but I was really pleased to see oatmeal, yogurt, wholemeal toast and fruit as well as the muffins/pastries. It was nice to have a healthy start to the day.

The location was good. We went to The Beach House restaurant at the resort next door every night, which has great food and drinks. If it wasn't for this resort the area would be very quiet with no food/drink within walking distance, but the Beach House as well as the cafe and shops on the beach mean that you have a lot within walking distance. If we didn't have the dog with us we would have used the beach much more, and I can see that this location is great for people wanting to be at the beach. It's also a short walk from the bottom of the Penticton Channel, which we also would have floated down if we didn't have the dog!

Overall I would definitely return, if you're looking for basic, good value accommodation with friendly staff and a location right by the beach/Penticton channel, this is the place!

  • Stayed June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Foreverliz10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Keith B, IT at Lakeside Villa Inn & Suites, responded to this review, 12 August 2014
Thank you for the nice review, Kim and Diane work hard to keep the rooms clean. The water issue comes and goes as we are on a well. The water is tested every month to insure it's ok.
A lot of work has also gone into the motel and the grounds tto make it feel more homey. The restaurants and beach rental, as well as the general store and ice cream shop make us a one stop vacation with no real need to drive once you arrive.
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Coquitlam, Canada
1 review
Reviewed 10 July 2014

I'm seeing a lot of reviews on how great the customer service is at this hotel but I would disagree. The owner was constantly asking my sister and I if we are guests at the hotel. When we went for breakfast or just walking towards our room. We booked a 2 bed room for two women and 2 little kids under 2 years old so I'm not sure what the issue was and maybe we looked like we didn't belong. The room was fairly small with the beds being small also. Air conditioning was not keeping up especially in the bedroom so my son and I were very hot. The place is not very family oriented and we were definitely the only people with young children. Next year we are finding a new place for sure!

  • Stayed June 2014, travelled with family
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Emily P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim20131942, Manager at Lakeside Villa Inn & Suites, responded to this review, 12 July 2014
I am sorry to hear you thought the customer service was terrible. We strive to make our guests feel welcome however if my husband (who is not the owner) didn't check you in, he would not have realized you were staying with us. As for the rooms, they are a standard size and the beds are not small. It is a queen size bed in the bedroom and a double out front which is what you booked. Perhaps you had the bedroom door closed in which case you aren't going to feel the a/c but the ceiling fan in the bedroom certainly helps to keep the room cool. Again I am sorry you felt it was terrible customer service.
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Level 3 Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 July 2014 via mobile

We had a stay here on a leg of our BC trip. Definitely a good price per night, and to have a kitchen, a bedroom, and an extra bed was perfect!
Also nice that they're pet friendly! Right off the beach, but at the less busy end of it all, which was perfect for us!
The owners were knowledgeable about things to do and see, and were so pleasant. Even let us do an early check in.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz01234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim20131942, Manager at Lakeside Villa Inn & Suites, responded to this review, 12 July 2014
So glad you enjoyed your stay!! And if a guest arrives early and the room is ready then we are more than happy to let them check in. And furry little people are , with approval, welcome in our ground floor rooms. They deserve a holiday too!
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Richmond, Canada
1 review
Reviewed 1 July 2014

The cleanest motel in my experience so far! It was really great to have continental breakfast included. Fresh coffee with pastries, yogurt and fruits gave us a good start for the day. Kim and Keith have been very pleasant and accommodating. I would definitely stay there again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Tatiana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim20131942, Manager at Lakeside Villa Inn & Suites, responded to this review, 12 July 2014
And we look forward to seeing you and the family again Tatiana! Maybe next year for the seniors Dragon Boat again? Your husbands team did very very well he told me :) Have a wonderful summer !
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70 Mile House, Canada
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 25 June 2014

We stayed at Lakeside Villa recently and had a WONDERFUL time! As 2 couple who needed a little getaway, this place was PERFECT! There was a kitchenette which was super handy, the only thing is to remember is the basics like salt and pepper! :S
We enjoyed a round of golf at the 2 for 1 deal that the Villa offers for the Skaha Meadows Golf Course. We also took advantage of the complimentary wine tour. I personally have been on several winetours thoroughout the okanagan and this one was by far the most fun! Thank to the owner, ROB!! We greatly appreciated the time that he took!

Overall a great place. Somewhere that we felt super comfortable going to as adults WITHOUT kids, yet somewhere that I would TOTALLY take my kids to also.

Thank! See you on our next trip to Penticton!!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank 70Mile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim20131942, Manager at Lakeside Villa Inn & Suites, responded to this review, 25 June 2014
Glad to hear you had a great time and I will be sure to tell Rob your wine tour was the best!! He loves doing them when he is in town:) Thank you for the wonderful review and we look forward to seeing all of you again in the near future.
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Chilliwack, Canada
1 review
Reviewed 23 June 2014

This motel was nothing we expected. The rooms were very clean and equipped with a full size fridge and stove. Staff Keith/Kim (aka mom and dad) and owner Rob were accomodating to every need. The fun van taking us where ever we needed to go was an extra bonus. Will definately be going back!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kelly d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim20131942, Manager at Lakeside Villa Inn & Suites, responded to this review, 25 June 2014
We can't wait to see you again! Was a pleasure having you stay with us and bbq steak dinner was fabulous, thank you to you and Jody :)!
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Additional Information about Lakeside Villa Inn & Suites

Property: Lakeside Villa Inn & Suites
Address: 4201 Skaha Lake Road, Penticton, British Columbia V2A 6J7, Canada
Region: Canada > British Columbia > Okanagan Valley > Penticton
Amenities:
Beach Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites
Hotel Style:
#1 Green Hotel in Penticton
#1 On the Beach Hotel in Penticton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Lakeside Villa Inn & Suites 2.5*
Number of rooms: 16
Official Description (provided by the hotel):
Complimentary Transportation for Guests. Local wine tasting, South Okanagan Event Centre, Okanagan Amusement park, or Tubing down the Penticton channel. We have renovated 1BR suites with 32" LCD TV, and kitchenettes that have everything a person needs to prepare simple meals and snacks. Sleeper rooms with 2 Queen beds, 32" LCD TV, mini fridge and microwave. Across from Skaha lake, air-conditioned, DD phones, in-room coffee, shaded barbecue area, underpass to beach. Near amusement park, beach rentals, golf course, hockey school, airport, Skaha Bluffs, shopping and more. ... more   less 
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Also Known As:
Lakeside Villa Hotel Penticton
Lakeside Hotel Penticton

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